-75
NPS
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SambaSafety
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About SambaSafety's Brand
Driver risk management solutions Among its major competitors, SambaSafety is ranked in 9th place for NPS while Lytx is 1st, and Samsara is 2nd.
Brand at a Glance
47%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
SambaSafety Ranking
- #4 / 4 of its competitors
SambaSafety NPS
SambaSafety's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether SambaSafety's customers would recommend using the product based on a scale of -100 to 100.
SambaSafety Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
SambaSafety NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Oct 2023 -66 | Oct 2023 | -66 |
May 2026 -75 | May 2026 | -75 |
How Other Brands Compare
SambaSafety is ranked #4 for NPS among its competitors. Lytx and Samsara come in first and second, with SmartDrive Systems coming in at third.
SambaSafety |  Samsara |  SmartDrive Systems |  Lytx | |
| Global Ranking | #- | #906 | #- | #- |
| NPS | -75 | 32 | 0 | 50 |
| Valuation Updated every 24 hours for public companies | - | $6.30B | $380.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SambaSafety NPS by Gender
SambaSafety's NPS was rated -75 by Male customers on Comparably.
Male
-75
SambaSafety's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
SambaSafety's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SambaSafety NPS by Age
SambaSafety's NPS was rated -100 points by customers ages 36-40 on Comparably.
SambaSafety NPS vs. Competitors
Compared to its competitors, SambaSafety's NPS is rated right above Verizon Connect, and is preceded by Solera Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Lytx | 50 |
| Samsara | 32 |
 | Fleet Complete | 31 |
 | Geotab | 25 |
| SmartDrive Systems | 0 |
 | Verisk Insurance Solutions | 0 |
 | Embark Safety | N/A |
 | J J Keller & Associates | -10 |
 | Solera Holdings | -51 |
| SambaSafety | -75 |
| Verizon Connect | -100 |
SambaSafety Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of SambaSafety users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SambaSafety Customer Loyalty Score by Gender
SambaSafety's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
SambaSafety Customer Loyalty Score by Age
SambaSafety's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
SambaSafety Customer Loyalty vs. Competitors
Compared to its competitors, SambaSafety's Customer Loyalty score is rated right above SmartDrive Systems, and is preceded by Lytx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verisk Insurance Solutions | 100% |
| Fleet Complete | 85% |
| J J Keller & Associates | 83% |
| Geotab | 79% |
| Samsara | 72% |
| Solera Holdings | 61% |
| Lytx | 51% |
| SambaSafety | 47% |
| SmartDrive Systems | 10% |
| Verizon Connect | 10% |
| Embark Safety | N/A |
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SambaSafety Product Quality
2.7/5
SambaSafety has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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SambaSafety Product Information
SambaSafety’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.sambasafety.com
- Company Size
- 201-500 Employees
Industry
Tech
Government & Legal
Insurance
SaaS
Quick Insights into SambaSafety Product Quality
SambaSafety's Product Quality score was rated highest by Male customers.
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Ranked SambaSafety Product Quality the Highest
SambaSafety Product Quality Score by Gender
SambaSafety's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
SambaSafety Product Quality Score by Age
SambaSafety's Product Quality score was rated 1.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
SambaSafety Product Quality vs. Competitors
Compared to its competitors, SambaSafety's Product Quality score is rated right above SmartDrive Systems, and is preceded by J J Keller & Associates.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verisk Insurance Solutions | 5/5 |
| Geotab | 3.9/5 |
| Samsara | 3.7/5 |
| Lytx | 3.6/5 |
| Fleet Complete | 3.5/5 |
| J J Keller & Associates | 3.3/5 |
| SambaSafety | 2.7/5 |
| SmartDrive Systems | 2.5/5 |
| Solera Holdings | 2/5 |
| Verizon Connect | 1.5/5 |
| Embark Safety | N/A |
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SambaSafety Pricing
SambaSafety ROI & Value For Money
2.2/5
SambaSafety has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into SambaSafety ROI
SambaSafety's ROI score was rated highest by customers ages 36-40.
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Ranked SambaSafety ROI the Highest
SambaSafety ROI Score by Gender
SambaSafety's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
SambaSafety ROI Score by Age
SambaSafety's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SambaSafety.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
SambaSafety Pricing vs. Competitors
Compared to its competitors, SambaSafety's ROI score is rated right above Solera Holdings, and is preceded by J J Keller & Associates.
| COMPANY | Pricing Score | |
|---|---|---|
| SmartDrive Systems | 5/5 |
| Verisk Insurance Solutions | 4/5 |
| Geotab | 3.9/5 |
| Samsara | 3.7/5 |
| Fleet Complete | 3.5/5 |
| Lytx | 3.4/5 |
| J J Keller & Associates | 3.3/5 |
| SambaSafety | 2.2/5 |
| Solera Holdings | 2/5 |
| Verizon Connect | 1.5/5 |
| Embark Safety | N/A |
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SambaSafety Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SambaSafety Customer Satisfaction
SambaSafety's Customer Satisfaction score was rated highest by customers ages 36-40.
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Ranked SambaSafety Customer Satisfaction the Highest
SambaSafety Customer Satisfaction Score by Gender
SambaSafety's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
SambaSafety Customer Satisfaction Score by Age
SambaSafety's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
SambaSafety Customer Satisfaction vs. Competitors
Compared to its competitors, SambaSafety's Customer Satisfaction score is rated right above Verizon Connect, and is preceded by SmartDrive Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verisk Insurance Solutions | 100% |
| Geotab | 75% |
| Samsara | 67% |
| J J Keller & Associates | 67% |
| Fleet Complete | 64% |
| Lytx | 53% |
| Solera Holdings | 20% |
| SmartDrive Systems | 0% |
| SambaSafety | 0% |
| Verizon Connect | 0% |
| Embark Safety | 0% |
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SambaSafety Customer Service
2.2/5
SambaSafety has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About SambaSafety's Customer Service
Address
5445 DTC Pkwy, Greenwood Village, CO 80111
Website
http://www.sambasafety.com
SambaSafety's Social Links
Quick Insights into SambaSafety Customer Service
SambaSafety's Customer Service score was rated highest by customers ages 36-40.
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Ranked SambaSafety Customer Service the Highest
SambaSafety Customer Service Score by Gender
SambaSafety's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SambaSafety.
Male
1.5/5
Female
N/A
SambaSafety Customer Service Score by Age
SambaSafety's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SambaSafety.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
SambaSafety Customer Service vs. Competitors
Compared to its competitors, SambaSafety's Customer Service score is rated right above Solera Holdings, and is preceded by Lytx.
| COMPANY | Customer Service Score | |
|---|---|---|
| SmartDrive Systems | 5/5 |
| Verisk Insurance Solutions | 4/5 |
| Geotab | 3.8/5 |
| Samsara | 3.5/5 |
| J J Keller & Associates | 3.3/5 |
| Fleet Complete | 3.2/5 |
| Lytx | 3/5 |
| SambaSafety | 2.2/5 |
| Solera Holdings | 2.1/5 |
| Verizon Connect | 1.5/5 |
| Embark Safety | N/A |
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SambaSafety as an Employer
4.7/5
SambaSafety has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SambaSafety scored a -75 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of SambaSafety would recommend the brand to a friend. ENPS measures how likely SambaSafety employees would recommend working at SambaSafety to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
