To grow our business by providing quality products and services at great value when and where our customers want them, and by building positive, lasting relationships with our customers. read more

EMPLOYEE PARTICIPANTS: 140

TOTAL RATINGS: 1893

CEO: Edward Lampert

Sears Holdings Corporation Competitors

Sears Holdings Corporation competitors include Best Buy, HHGregg, Nordstrom, Macy's and J. C. Penney. Sears Holdings Corporation ranks 3rd in Gender Score on Comparably vs its competitors. See below how Sears Holdings Corporation compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank

6th

eNPS Rank

6th

Gender Rank

3rd

Diversity Rank

4th

Product Quality

6th

NPS Rank

6th

Pricing Rank

6th

Customer Service

6th

See Sears Holdings Corporation Culture vs Competitors:

Sears Holdings Corporation Competitors
Rank	Company	Score
1	Best Buy	69
2	HHGregg	67
3	Nordstrom	66
4	Macy's	62
5	J. C. Penney	61
6	Sears Holdings Corporation	61

Sears Holdings Corporation Competitors at a Glance

CEO Ratings Comparison

Sears Holdings Corporation's CEO Score Ranks 6th

123 Employees at Sears Holdings Corporation rate Edward Lampert a 51 out of 100, which ranks them 6th below HHGregg's CEO,Robert Riesbeck. Last rating was months ago.

CEO Ratings Comparison
Rank	CEO	Company	Score
1	Erik Nordstrom	Nordstrom	68
2	Corie Barry	Best Buy	66
3	Jeff Gennette	Macy's	62
4	Marc Rosen	J. C. Penney	61
5	Robert Riesbeck	HHGregg	55
6	Edward Lampert	Sears Holdings Corporation	51

Product Quality Score Comparison

Sears Holdings Corporation Ranks 6th in Product Quality Score

196 Customers rate Sears Holdings Corporation's Product Quality Score a 1.5/5, which ranks it 6th against its competitors, below J. C. Penney.

Product Quality Score Comparison
Rank	Company	Score
1	Nordstrom	77
2	Macy's	63
3	Best Buy	62
4	HHGregg	54
5	J. C. Penney	51
6	Sears Holdings Corporation	25

NPS Comparison

Sears Holdings Corporation Ranks 6th in Net Promoter Score

208 Customers rate Sears Holdings Corporation's Net Promoter Score a -79, which ranks it 6th against its competitors, below HHGregg. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Sears Holdings Corporation to a friend?”.

NPS Comparison
Rank	Company	Score
1	Nordstrom	20
2	Best Buy	-3
3	Macy's	-11
4	J. C. Penney	-39
5	HHGregg	-56
6	Sears Holdings Corporation	-79

Pricing Score Comparison

Sears Holdings Corporation Ranks 6th in Pricing Score

188 Customers rate Sears Holdings Corporation's Pricing Score a 1.5/5, which ranks it 6th against its competitors, below J. C. Penney.

Pricing Score Comparison
Rank	Company	Score
1	Nordstrom	73
2	Macy's	62
3	Best Buy	61
4	HHGregg	59
5	J. C. Penney	53
6	Sears Holdings Corporation	26

Customer Service Comparison

Sears Holdings Corporation Ranks 6th in Customer Service

184 Customers rate Sears Holdings Corporation's Customer Service a 1.5/5, which ranks it 6th against its competitors, below J. C. Penney.

Customer Service Comparison
Rank	Company	Score
1	Nordstrom	74
2	HHGregg	61
3	Best Buy	59
4	Macy's	58
5	J. C. Penney	47
6	Sears Holdings Corporation	22

Overall Culture Score Comparison

Sears Holdings Corporation Ranks 6th in Overall Culture Score

140 Employees rate Sears Holdings Corporation's Overall Culture a 61/100, which ranks it 6th against its competitors, below J. C. Penney. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

Overall Culture Score Comparison
Rank	Company	Score
1	Best Buy	69
2	HHGregg	67
3	Nordstrom	66
4	Macy's	62
5	J. C. Penney	61
6	Sears Holdings Corporation	61

eNPS Comparison

Sears Holdings Corporation Ranks 6th in Employee Net Promoter Score

109 Employees rate Sears Holdings Corporation's Employee Net Promoter Score a -36, which ranks it 6th against its competitors, below J. C. Penney. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Sears Holdings Corporation to a friend?”.

eNPS Comparison
Rank	Company	eNPS
1	Best Buy	2
2	HHGregg	0
3	Nordstrom	-5
4	Macy's	-18
5	J. C. Penney	-24
6	Sears Holdings Corporation	-36

Gender Score Comparison

Sears Holdings Corporation Ranks 3rd in Gender Score

71 Employees rate Sears Holdings Corporation's Gender Score a 64/100, which ranks it 3rd against its competitors, below Nordstrom. The Gender Score tracks how positively women rate their experience at Sears Holdings Corporation.

Gender Score Comparison
Rank	Company	Score
1	Best Buy	72
2	Nordstrom	69
3	Sears Holdings Corporation	64
4	Macy's	63
5	J. C. Penney	63

Diversity Score Comparison

Sears Holdings Corporation Ranks 4th in Diversity Score

48 Employees rate Sears Holdings Corporation's Diversity Score a 63/100, which ranks it 4th against its competitors, below J. C. Penney. The Diversity Score tracks how positively diverse employees rate their experience at Sears Holdings Corporation.

Diversity Score Comparison
Rank	Company	Score
1	Nordstrom	69
1	Best Buy	69
3	J. C. Penney	68
4	Sears Holdings Corporation	63
5	Macy's	61

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