Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government. Our customer-first read more
Serco Company Culture
Serco Culture
This score is derived from employee ratings & reviews3.3/5
Serco's Overall Culture is rated C
Top Rated Culture Dimensions
CEO Rating
B-Leadership
B-Manager
B-Executive Team
C+Retention
C+Serco CEO
Top 40%Top 40% of Similar Size Companies on Comparably
David Dacquino
70 /100
See More
Diversity at Serco
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Diverse employees at Serco have rated Manager, CEO Rating, and Leadership as the highest categories they have scored
Women at Serco
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Women at Serco have rated Compensation, Manager, and Perks And Benefits as the highest categories they have scored
Serco eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
-1
Serco employees are -1% more likely to recommend Serco as a great place to work
| 36% | Promoters |
|---|---|
| 27% | Passives |
| 37% | Detractors |
Working at Serco
Working at Serco is rated below average by 144 employees, across various culture dimensions. Serco employees rate CEO Rating highest among all categories, and think that Environment and Perks And Benefits have the most room for improvement, putting Serco’s culture in the Bottom 45% compared to similar sized companies on Comparably and in the Bottom 35% compared to other companies in Washington, DC. See below in detail how working at Serco was rated by employees.
Overall Company Culture at Serco
C
Overall Company Culture at Serco is rated C
Last updated 2 months ago
Bottom
45%
Serco ranks in the Bottom 45% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Serco Employee Reviews
Out of 100 Serco employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping Serco improve their work culture.
| Positive Reviews | 73% |
|---|---|
| Constructive Feedback | 27% |
Positive Reviews From Serco Employees
- What makes you most happy at work?Positive feedback from our customers on a regular bases.
- What is most positive about the culture and environment at your company?They are positively pro-active regarding culture.
- What is the best part about your compensation package?Above the standard rates very competitive.
Constructive Feedback From Serco Employees
- What's going wrong and how can it be improved?Re-think putting unqualified permanent employees in roles that interface with our customer. Put SMEs in the position in lead roles that are qualified to talk about the project or program assigned. For example, dont place a financial clerk as lead on contract to speak with customer. We look silly!
- Why do you feel undervalued and what would make you feel better about your compensation?Honestly, if they would treat every employee the same. It would help Serco's image with the Government. A lot of the mid level permanent employees tell the Government non sense and shoot from the hip often. It's hurting the companies image and continues to hurt our competitive edge with competitors.
- What does the leadership team need to get better at?Worst people i saw in my entire life
Serco Company Information
Serco Company Overview
Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government. Our customer-first
Serco Mission, Vision & Values
Serco Mission & Values
Serco professionals advise our customers, as well as design, integrate and deliver solutions that transform how clients achieve their mission and transform government efficiency.
| Headquarter | Reston, VA United States of America |
|---|---|
| Website | www.serco-na.com |
| Founding Date | 1988 |
| Tel | (937) 299-2951 |
| Company Status | Public |
Serco Competitors
Serco competitors include Genpact, Wipro Limited, G4S, and Sodexo. Serco ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Serco compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Serco Employees
144 employees at Serco have reviewed Serco across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 months ago.
Overall, the 144 Serco employees give their leadership a grade of B-, or Top 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Serco are not very pleased with their total compensation at Serco, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Serco are generally satisfied with their team. 144 Participants grade the quality of their coworkers a C+. The majority believe the meetings at Serco are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Serco believe the environment at Serco is positive. Most Participants believe the pace of work at Serco is moderate. About 59% of the employees at Serco work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Serco are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Serco - Employee Onboarding
The prevailing opinion from Comparably users in Washington, DC about their company is that it was prepared on their first day. Washington, DC employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Serco KPIs and OKRs
At this moment no Serco employees have provided insight into whether or not they clearly understand Serco's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Serco CEO & Leadership
Serco CEO - David Dacquino
70 /100
Serco’s CEO David Dacquino started in this role in 2013. David’s approval rate is just above average, putting David in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in Washington, DC. David Dacquino is well regarded by employees for the Leadership Serco offers, and ranks among the Top 40% of CEOs by employees in that category. David is most liked by employees with 3 to 6 Years experience and employees in the IT department. However, employees with Entry Level experience have a slightly unfavorable view of the CEO. When compared to Serco’s competitors, David Dacquino ranks just above Sodexo’s CEO Sophie Bellon. With David’s leadership, Serco employee respondents are most happy about their Leadership and Manager. David was rated slightly below average for Environment.
Serco Leadership
The Serco Executive Team is rated a “C+” and led by CEO David Dacquino, Senior Vice President, Mike Becraft, and VP, Eastern Operations, C5ISR Business Unit Michael Anderson
David Dacquino CEO / President
David Dacquino serves as the CEO / President of Serco.
Mike Becraft Senior Vice President,
Mike Becraft serves as the Senior Vice President, of Serco. Mike started at Serco in December of 2008. Mike currently... read more
Michael Anderson VP, Eastern Operations, C5ISR Business Unit
Michael Anderson serves as the VP, Eastern Operations, C5ISR Business Unit of Serco. Michael started at Serco in June of... read more
David Goldberg Senior Vice President and General Counsel
David Goldberg serves as the Senior Vice President and General Counsel of Serco. David started at Serco in May of 2008.... read more
George Anastasi Senior VP
George Anastasi serves as the Senior VP of Serco.
Deb Bogart VP, Proposal Operations
Deb Bogart serves as the VP, Proposal Operations of Serco.
Jay ODonnell Vice President Operations
Jay ODonnell serves as the Vice President Operations of Serco.
Arthur Belkind Vice President, Sales
Arthur Belkind serves as the Vice President, Sales of Serco.
Lee Stratton VP, Human Resources
Lee Stratton serves as the VP, Human Resources of Serco.
Serco Salaries
How much does Serco pay?
How much do people at Serco get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Serco is $123,775, or $59 per hour, while the estimated median salary is $116,534, or $56 per hour.
At Serco, the highest paid job is a Group Product Manager at $224,252 annually and the lowest is a Customer Service Manager at $47,700 annually. Average Serco salaries by department include: Business Development at $114,566, Finance at $91,148, Product at $218,167, and Admin at $61,356. Half of Serco salaries are above $116,534.
60 employees at Serco rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 177 ratings) while 58 employees at Serco rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 58 ratings).
Salaries contributed from Serco employees include job titles like Admin Assistant, Customer Service Manager, and Desktop Support. Comparably data has a total of 2 salary records from Serco employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $70k | $70k | 1st Percentile |
17th Percentile $93k | $93k | 17th Percentile |
33rd Percentile $113k | $113k | 33rd Percentile |
50th Percentile $169k | $169k | 50th Percentile |
67th Percentile $225k | $225k | 67th Percentile |
83rd Percentile $277k | $277k | 83rd Percentile |
100th Percentile $286k | $286k | 100th Percentile |
$123,775*
Average Compensation
$116,534*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Serco Salaries by City
Serco Salaries by Department
Diversity & Inclusion at Serco
Diverse employees at Serco score the company 60/100 across various culture categories, placing Serco in the Bottom 30% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Serco across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Serco Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Serco PTO
Serco PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Serco Careers
Serco Jobs
No Recent Jobs found for Serco on Comparably
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H1B Visa
In 2019, Serco applied for 4 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
4
Total Applied
H1B Applications Outcome
- 100% Granted (4 out of 4)
- 0% Denied ( out of 4)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 4)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 4)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Serco Know You Want To Work There
Overview of Candidates Interested in Serco on Comparably
Candidates By Department
IT | 33% | |
|---|---|---|
Engineering | 33% | |
Product | 33% |
Candidates By Location
Washington | 100% |
|---|
Frequently Asked Questions regarding Serco
Who is the CEO of Serco?
Serco CEO is David Dacquino, their score by employees is 70
What is Serco eNPS?
The eNPS for Serco is -1
What is the salary for UI/UX Designer in Serco?
UI/UX Designer average salary in the US is 81k
What are the salaries in the Operations in Serco?
The average salaries for Operations in Serco is 86k
Who are Serco competitors?
Serco main competitors are Genpact, Wipro Limited, G4S, Sodexo
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