Smart & Final is a food, supplies, and culinary equipment warehouse store. read more
Smart & Final Company Culture
Smart & Final Culture
This score is derived from employee ratings & reviews3.1/5
Smart & Final's Overall Culture is rated C-
Top Rated Culture Dimensions
Environment
A-CEO Rating
C+Executive Team
CeNPS
CLeadership
CSmart & Final CEO
Top 50%Top 50% of Similar Size Companies on Comparably
David Hirz
67 /100
See More
Diversity at Smart & Final
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Diverse employees at Smart & Final have rated Environment, Perks And Benefits, and Work Culture as the highest categories they have scored
Women at Smart & Final
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Women at Smart & Final have rated Environment, Perks And Benefits, and Outlook as the highest categories they have scored
Smart & Final eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-17
Smart & Final employees are -17% more likely to recommend Smart & Final as a great place to work
| 34% | Promoters |
|---|---|
| 15% | Passives |
| 51% | Detractors |
Working at Smart & Final
Working at Smart & Final is rated below average by 515 employees, across various culture dimensions. Smart & Final employees rate Environment highest among all categories, and think that Office Culture and Professional Development have the most room for improvement, putting Smart & Final’s culture in the Bottom 35% compared to similar sized companies on Comparably. See below in detail how working at Smart & Final was rated by employees.
Overall Company Culture at Smart & Final
C-
Overall Company Culture at Smart & Final is rated C-
Last updated 12 days ago
Bottom
35%
Smart & Final ranks in the Bottom 35% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Smart & Final Employee Reviews
Out of 329 Smart & Final employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Smart & Final improve their work culture.
| Positive Reviews | 66% |
|---|---|
| Constructive Feedback | 34% |
Positive Reviews From Smart & Final Employees
- What is most positive about the culture and environment at your company?Every body have respect for the coworkers
- What are some of the best things about your team?Every body communication is very good
- What do you like best about the leadership team?Very happy to work for smart and final
Constructive Feedback From Smart & Final Employees
- What needs to change to make the company culture better?There needs to be managers and team leaders that actually help out and be there for the associates. Rather than never be at the store and still get credit for everything.
- What does the leadership team need to get better at?Everywhere needs improvement to be fair
- What does the leadership team need to get better at?Following protocols and lessening bias. Encouraging teamwork and healthy leadership.
Smart & Final Company Information
Smart & Final Company Overview
Smart & Final is a food, supplies, and culinary equipment warehouse store.
Smart & Final Mission, Vision & Values
Smart & Final Mission & Values
Smart & Final's Privacy Statement. Smart & Final values its relationship with guests and customers and therefore makes every effort to safeguard personal information while also making product and service information available to our customers.
| Headquarter | United States of America |
|---|---|
| Website | www.smartandfinal.com |
| Founding Date | 1871 |
| Tel | -8691 |
| Company Status | Public |
| Stock | SFS |
Smart & Final Competitors
Smart & Final competitors include Costco, Ralphs, Vons, and Safeway. Smart & Final ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Smart & Final compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Smart & Final Employees
515 employees at Smart & Final have reviewed Smart & Final across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 12 days ago.
Overall, the 515 Smart & Final employees give their leadership a grade of C, or Bottom 40% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Smart & Final are mostly dissatisfied with their total compensation at Smart & Final, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Smart & Final are not very pleased with their team. 515 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at Smart & Final are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Smart & Final believe the environment at Smart & Final is positive. Most Participants believe the pace of work at Smart & Final is comfortably fast. About 90% of the employees at Smart & Final work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Smart & Final are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Smart & Final employees generally work 7.9 hrs a day
Work Hours
A Day in the Life
Employees at Smart & Final report the work pace is comfortably fast
Work Pace
A Day in the Life
74% of Smart & Final employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Smart & Final employees typically get valuable feedback on how to improve at work Once a year
Feedback
A Day in the Life
56% of Smart & Final employees call their work environment positive
Environment
Joining Smart & Final - Employee Onboarding
The prevailing opinion from employees about joining Smart & Final is that the company was somewhat prepared on their first day. Smart & Final employees concluded that their overall onboarding experience was positive. 33% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Smart & Final KPIs and OKRs
At Smart & Final 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Smart & Final's KPIs and OKRs is essential for its success. Out of 3 Smart & Final employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Smart & Final CEO & Leadership
Smart & Final CEO - David Hirz
67 /100
David’s approval rate is just above average, putting David in the Top 50% of all CEOs of similar-sized companies on Comparably. David Hirz is well regarded by employees for the Environment Smart & Final offers, and ranks among the Top 15% of CEOs by employees in that category. David is most liked by employees with 3 to 6 Years experience and Hispanic or Latino employees. However, employees with 1 to 3 Years experience have a slightly unfavorable view of the CEO. When compared to Smart & Final’s competitors, David Hirz ranks just above Ralphs’s CEO Cecil Fangon. With David’s leadership, Smart & Final employee respondents are most happy about their Environment and Executive Team. David was rated slightly below average for Office Culture.
Smart & Final Leadership
The Smart & Final Executive Team is rated a “C” and led by CEO David Hirz, Chief Marketing & Strategy Officer and Senior Vice President Eleanor Hong, and Chief Financial Officer and Senior Vice President Richard Phegley
David Hirz CEO / President
David Hirz serves as the CEO / President of Smart & Final.
Eleanor Hong Chief Marketing & Strategy Officer and Senior Vice President
Ms. Eleanor E. Hong has been the Senior Vice President at Smart & Final Stores, Inc since February 2014 and has been its... read more
Richard Phegley Chief Financial Officer and Senior Vice President
Mr. Richard N. Phegley has been the Chief Financial Officer and Senior Vice President of Smart & Final Stores, Inc. and... read more
Scott R. Drew Executive Vice President of Operations - Smart & Final
Mr. Scott R. Drew has been an Executive Vice President of Operations - Smart & Final at Smart & Final Stores, Inc. since... read more
Edward Wong Chief Information Officer and Senior Vice President of Supply Chain
Mr. Edward Wong, also known as Ed has been Senior Vice President of Supply Chain and Chief Information Officer at Smart... read more
Richard A. Link Chief Accounting Officer, Group Vice President and Controller
Mr. Richard A. Link has been Vice President and Controller at Smart & Final, Inc. since October 2001 and serves as its... read more
Michael A. Mortensen Senior Vice President of Sales and Merchandising - Smart & Final
Mr. Michael A. Mortensen, also known as Mike, has been a Senior Vice President of Sales and Merchandising for Smart &... read more
Leland P. Smith Senior Vice President, General Counsel and Secretary
Mr. Leland P. Smith has been Senior Vice President, Secretary and General Counsel at Smart & Final Stores, Inc since... read more
Derek R. Jones President of Cash & Carry Smart Foodservice Division
Mr. Derek R. Jones has been President of Cash & Carry Smart Foodservice Division of Smart & Final Stores, Inc. since... read more
Smart & Final Salaries
How much does Smart & Final pay?
How much do people at Smart & Final get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Smart & Final is $120,480, or $57 per hour, while the estimated median salary is $117,571, or $56 per hour.
At Smart & Final, the highest paid job is a Director of Sales at $225,543 annually and the lowest is a CS Rep at $45,822 annually. Average Smart & Final salaries by department include: Marketing at $108,643, Design at $116,158, Customer Support at $62,903, and Sales at $143,776. Half of Smart & Final salaries are above $117,571.
165 employees at Smart & Final rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 488 ratings) while 160 employees at Smart & Final rank their Perks And Benefits in the Bottom 25% of similar sized companies in the US (based on 165 ratings).
Last updated 12 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $64k | $64k | 1st Percentile |
17th Percentile $93k | $93k | 17th Percentile |
33rd Percentile $115k | $115k | 33rd Percentile |
50th Percentile $168k | $168k | 50th Percentile |
67th Percentile $203k | $203k | 67th Percentile |
83rd Percentile $268k | $268k | 83rd Percentile |
100th Percentile $269k | $269k | 100th Percentile |
$120,480*
Average Compensation
$117,571*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Smart & Final Salaries by Department
Diversity & Inclusion at Smart & Final
Diverse employees at Smart & Final score the company 60/100 across various culture categories, placing Smart & Final in the Bottom 30% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Smart & Final across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Smart & Final Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Work From Home Policy
Smart & Final PTO
Smart & Final's PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is Smart & Final's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Smart & Final's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Smart & Final Careers
Smart & Final Jobs
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Frequently Asked Questions regarding Smart & Final
Who is the CEO of Smart & Final?
Smart & Final CEO is David Hirz, their score by employees is 67
What is Smart & Final eNPS?
The eNPS for Smart & Final is -17
What is Smart & Final revenue?
Smart & Final revenue is $5B
What is the salary for Business Analyst in Smart & Final?
Business Analyst average salary in the US is 86k
What are the salaries in the Legal in Smart & Final?
The average salaries for Legal in Smart & Final is 152k
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