Smashburger is an American chain of fast casual restaurants selling burgers. read more

EMPLOYEE PARTICIPANTS: 288

TOTAL RATINGS: 2333

CEO: Tom Ryan

Smashburger's Management Ratings

Based on 148 ratings, Smashburger employees rate their manager a "F" or 43/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from Smashburger employee feedback to questions like “Does your manager seem to care about you as a person?” and “How often do you get valuable feedback on how to improve at work?” Smashburger's management structure can vary according to department, and scores are broken out accordingly, with Customer Support department ranking the managers the highest at 78/100.

Last updated 5 days ago.

Where This Score Ranks Smashburger's Manager

BOTTOM
5%
In the Bottom 5% of 2048 Similar Sized Companies on Comparably
5th
5th place versus 5 competitors rated on Comparably

Oct

Nov

Jan

Jun

Sep

F43 / 100

Jan

Who Ranks Smashburger's Manager the Highest?

Department - Customer Support 78/100

Ethnicity - Other 59/100

Experience - 1 to 3 Years 51/100

Who Ranks Smashburger's Manager the Lowest?

Department - Operations 16/100

Department - Customer Success 20/100

Ethnicity - African American/Black 30/100

Smashburger Manager At a Glance

Smashburger's Manager score is in 5th place compared to their competitors which include In-N-Out Burger, Good Times Restaurants, Freddy's Frozen Custard, Steak n Shake, and Umami. Their competitor, In-N-Out Burger, is ranked right above Smashburger. The company is in the Bottom 5% of similar sized companies on Comparably.

At Smashburger, the Customer Support department and employees with 1 to 3 Years experience feel the most supported and have the best experience with their manager. However, the Operations department and the Customer Success department think differently and have the least favorable experience with their manager at Smashburger.