symplr Customer Success/Support Department Employee Reviews

Overall I have had a positive experience within symplr. There have been significate leadership changes which contributes to unease but the company and work itself, it has been positive

This is a forward thinking company, embracing AI in a meaningful and responsible way that is focused on improving outcomes for our healthcare customers, which ultimately means a better access to quality care for people.

We provide top notch products to customers in the healthcare space and I enjoy clocking in every morning to help people

No one is driving the boat. Leaders don't know what the products do or how they work let alone what needs to be improved upon on the upcoming releases. Speaking up about enhancements that clients actually want to see in the product gets you penalized. Why was Lacy Frazier fired?

Overall, my experience at the company has been very positive. I have had the opportunity to work with a talented and supportive team, contribute to meaningful projects, and continuously develop my technical and professional skills.

Executive leadership team is new and still learning how they will improve company and culture as a whole

Clear focus, direction and guidance. Reasonable transparency, commitment to values and ability to make decisions necessary for the success of the company and its customers.

I appreciate the leadership team's transparency, clear communication, and commitment to supporting employees.

They are transparent and honest people

They are strategically heading in an advantageous direction. They are open, honest, and want feedback.

Leadership does not understand the products or why the clients want to use them as opposed or our competitors. Symplr has spent 5 years with the Midas product has not added a single thing of value to the product that the clients are interested in.

Focusing on making a solid product and customer experience instead of sales and cutting corners.

Be more authentic and less condescending. Sales are important but they aren't everything. Invest more in product!

Company gives employees fair benefits

Benefits and Perks are wonderful.

Best part our compensation includes allowance.

I have good insurance to make sure my wellness checks are up to date

The compensation package is comprehensive and Rippling makes it easy to find what you need.

The amount of work and knowledge needed to properly take care of my customers deserve alot more money.

I could leave and work for customer as app System Admin, not fixing issues, and making 10k more.

Industry standard for my role is higher and bonus structure is not great for my current position.

My team does not just support one software; we support 3 different versions of a software and 10 plus modules. There is alot of grey area as far as implementing and training for the customers that falls into our laps as well. This means we do our job and others. The majority of our customer base ist

I am doing multiple jobs but compensation hasn't changed other merit increases.

Very intelligent engaged individuals. They want to see customers succeed along with the entire company.

Everyone really cares about out customers and the work. Truly a mindset of best intentions and accountablity.

The fun, the help, the sense of teamwork

We are the best team in the world and work together to get the job done

One of the best things about my team is the strong collaboration and willingness to help one another. Team members openly share knowledge, support each other during challenges, and work together effectively to achieve common goals. This creates a positive and productive work environment.

We continue to hire off shore resources who do not understand the America Culture or Healthcare processes and practices. We continue to hired the cheapest resources and then are surprised when we get poor quality in return.

Not everyone seems to have the same level of personal accountability and pride in their work.

I more inclusive team and also being held accountable to assist team members in gaining accurate knowledge to be able to do their jobs successfully

Upbeat attitude and open conversations are had.

Always busy, lots of good work to do and growth opportunities.

The best things about my team are our collaboration, mutual respect, and commitment to delivering quality results. We communicate effectively, support each other, and continuously learn from one another.

We all work together and are honest with each other! I feel comfortable even with people outside of my team

The emphasis on teamwork. Every time I've reached across departments for assistance, I've been met with positive, helpful responses.

Hired Americans to work with American clients who are able to use critical thinking skills and accountability.

Completely gut the ELT and replace them with people who aren't trained on making decisions that ruin the product and experience.

interacting with team, learning how to improve our customer experience

The feeling that what I do really matters and is making the world a better place, especially in healthcare which has been struggling for so many years.

I get to talk to customers and make them happy

Variety, challenge and learning opportunities.

What makes me most happy at work is solving customer issues and knowing that my contributions make a positive impact. I also enjoy collaborating with my team, sharing knowledge, and continuously learning new skills that help me grow both professionally and personally.

I am training and assisting new app support and my satisfaction comes from the resolving of customer issues.

The Engineering team is full of employees who obfuscate and out right lie about product defects. It is impossible to get them to answer a direct question if it means they have to take responsibility for anything. I am continually gaslit and the goal posts are moved in every conversation.

Not enough resources to do our jobs well...too much focus on a "platform" and not enough on sustaining and growing the products our customers have today. Our customers are seeing it more and more.

Quit laying off all the people with knowledge of products and replacing them with pennies on the dollar contractors who have no idea what they're doing.

I work in an area of the organization that is experiencing a lot of churn and I do not expect that to slow down with the "sustain" program in place for the solutions I support. It is frustrating.