Talkdesk Employee Reviews
Out of 653 Talkdesk employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Talkdesk improve their work culture. The Engineering team, with 97% positive reviews, reports the best experience at Talkdesk compared to all other departments at the company. The Operations team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
agility, support solving problems, transparency
Review from HR Dept
Respecting employees a bit better. It's hard to feel valued as an individual outside of my manager.
Review from Operations Dept
Transparency; care about people for real - do not just show-off; take care of each department in the same way;...
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Should not determine one's value only by one interview, because the interview is filled with subjectivity from both interviewer and interviewee or even cheating in an interview, the evaluation must adjust in time by the performance on recent work, or else it may be not benefited for the longtime.
Review from Engineering Dept
The market rate for the responsibilities asked of me is significantly higher. Salary and Variable compensation.
Review from Customer Success Dept
Compensation is not equal with the market value. In addition, there were compensation enhancements communicated but never were delivered on
Review from Sales Dept
This is an interesting way to phrase the question, because for me these two things influence each other. My low compensation is what makes me feel undervalued. Base salary & bonus are significantly lower than the market rate for my location/experience.
Review from Marketing Dept
My work is psychologically demanding as we mostly deal with people's problems. This should be taken into account and valued more.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My coworkers need to be held accountable for low performance and need to be held to a higher standard. There's a culture of letting people set their own terms for employment which causes lackluster results and low morale.
Review from Operations Dept
In response to the requirement, first collect colleagues, first think about technical solutions by themselves, and then I will coach and supplement, so as to improve colleagues' technical design and cultivate colleagues' design ability at the same time
Review from IT Dept
What needs to change to make the company culture better?
1. response time to queries 2. more open minded, not to say no immediately to a new query or idea 3. be more flexible to deal with COVID WFH request
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Talkdesk yet.
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What's going wrong and how can it be improved?
Too much work for one person; essentially doing two jobs; decisions from the Product side are not well thought out; pace is unreasonably fast, I call it "unecessary choas"; Product needs to focus on foundational improvements vs bells and whistles; product marketing needs more people and less product
Review from Marketing Dept
If the company adapts to the market regarding the benefits and compensation, the workers will only need to be focus on their job, if not, they will always looking for other companies, market news etc
Review from Customer Success Dept
Talkdesk works its people very hard - it's a high pressure environment and people get burned out very quickly. There's high turnover. It could be improved if the company focused its culture less around singing competitions and more around healthy company norms and employee support.
Review from HR Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Talkdesk yet.
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