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The Hanover Insurance Group Company Culture
The Hanover Insurance Group Culture
This score is derived from employee ratings & reviews2.8/5
The Hanover Insurance Group's Overall Culture is rated D+
Top Rated Culture Dimensions
Perks & Benefits
BEnvironment
B-Compensation
CExecutive Team
CHappiness
CThe Hanover Insurance Group CEO
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
John Roche
61 /100
See More
Diversity at The Hanover Insurance Group
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Diverse employees at The Hanover Insurance Group have rated Perks And Benefits, Executive Team, and Team as the highest categories they have scored
Women at The Hanover Insurance Group
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
D+
Women at The Hanover Insurance Group have rated Perks And Benefits, Environment, and Executive Team as the highest categories they have scored
The Hanover Insurance Group eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-25
The Hanover Insurance Group employees are -25% more likely to recommend The Hanover Insurance Group as a great place to work
| 32% | Promoters |
|---|---|
| 11% | Passives |
| 57% | Detractors |
Working at The Hanover Insurance Group
Working at The Hanover Insurance Group is rated below average by 63 employees, across various culture dimensions. The Hanover Insurance Group employees rate Perks And Benefits highest among all categories, and think that Professional Development and Team have the most room for improvement, putting The Hanover Insurance Group’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Boston. See below in detail how working at The Hanover Insurance Group was rated by employees.
Overall Company Culture at The Hanover Insurance Group
D+
Overall Company Culture at The Hanover Insurance Group is rated D+
Last updated months ago
Bottom
25%
The Hanover Insurance Group ranks in the Bottom 25% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
The Hanover Insurance Group Employee Reviews
Out of 64 The Hanover Insurance Group employee reviews, 55% were positive. The remaining 45% were constructive reviews with the goal of helping The Hanover Insurance Group improve their work culture.
| Positive Reviews | 55% |
|---|---|
| Constructive Feedback | 45% |
Positive Reviews From The Hanover Insurance Group Employees
- What is most positive about the culture and environment at your company?My immediate team, thats really all
- What are some of the best things about your team?My immedite team is amazing, everyone is always so helpful and encouraging
- What did you like most about the interview process?It was virtual and relaxed
Constructive Feedback From The Hanover Insurance Group Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I feel extremely undervauled. I have quite a bit of experience but my pay is the same as someone brand new to the industry, experience and doing the job correctly and accurately should matter for pay and promotions, not how may lines of buisness a customer service rep can sell.
- Why do you feel undervalued and what would make you feel better about your compensation?Yearly compensation is a joke. The longer you work for this company, the poorer you get.
- What does the leadership team need to get better at?Listen to your employees, if an employee has a good idea that could improve their department, voice it to the higher ups. Push for higher pay for the customer service dept. The amount of work vs the pay is so out of touch, if we are bringing in new lines of buisness, we should get that commission.
The Hanover Insurance Group Company Information
The Hanover Insurance Group Mission, Vision & Values
The Hanover Insurance Group Mission Statement
To be an involved corporate citizen and a responsible steward of the resources entrusted to us.
The Hanover Insurance Group Values
- COLLABORATION
- ACCOUNTABILITY
- RESPECT
- EMPOWERMENT
| Headquarter | Worcester, MA United States of America |
|---|---|
| Website | www.hanover.com/ |
| Founding Date | 1852 |
| Company Status | Public |
| Stock | THG |
| Jobs | jobs.hanover.com/ |
| Social Sites |
The Hanover Insurance Group Competitors
The Hanover Insurance Group competitors include Progressive Insurance, Travelers, and American Family Insurance. The Hanover Insurance Group ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how The Hanover Insurance Group compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
The Hanover Insurance Group Employees
63 employees at The Hanover Insurance Group have reviewed The Hanover Insurance Group across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 63 The Hanover Insurance Group employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at The Hanover Insurance Group are not very pleased with their total compensation at The Hanover Insurance Group, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at The Hanover Insurance Group are not very pleased with their team. 63 Participants grade the quality of their coworkers a D. Less than half believe the meetings at The Hanover Insurance Group are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at The Hanover Insurance Group believe the environment at The Hanover Insurance Group is positive. Most Participants believe the pace of work at The Hanover Insurance Group is extremely fast. About 76% of the employees at The Hanover Insurance Group work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.
Overall, the employees at The Hanover Insurance Group are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining The Hanover Insurance Group - Employee Onboarding
The prevailing opinion from employees about joining The Hanover Insurance Group is that the company was very unprepared on their first day. The Hanover Insurance Group employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
The Hanover Insurance Group KPIs and OKRs
At The Hanover Insurance Group 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of The Hanover Insurance Group's KPIs and OKRs is essential for its success. Out of 2 The Hanover Insurance Group employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
The Hanover Insurance Group CEO & Leadership
The Hanover Insurance Group CEO - John Roche
61 /100
John’s approval rate is lower compared to CEOs at similar sized companies, putting John in the Bottom 30% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in Boston. John Roche’s employees rank The Hanover Insurance Group in the Top 30% for Perks And Benefits, in the Top 40% for Environment, and in the Bottom 45% for Compensation. Roche is generally unpopular with The Hanover Insurance Group employees, but ranks especially low with employees with 6 to 10 Years experience, and by Female employees and employees in the Customer Support department. However, employees with 1 to 3 Years experience have a slightly more favorable view of the CEO. When compared to The Hanover Insurance Group’s competitors, John Roche ranks below both American Family Insurance CEO Jack Salzwedel and Travelers CEO Alan Schnitzer.
The Hanover Insurance Group Leadership
The The Hanover Insurance Group Executive Team is rated a “C” and led by CEO John Roche, Principal Accounting Officer, Vice President and Corporate Controller Warren Barnes, and Chief Investment Officer and President of Opus Investment Management, Inc. Ann Kirkpatrick Tripp
John Roche CEO / President
Mr. John C. Roche, also known as Jack, has been Chief Executive Officer and President of The Hanover Insurance Group,... read more
Warren Barnes Principal Accounting Officer, Vice President and Corporate Controller
Mr. Warren E. Barnes serves as Corporate Controller at The Hanover Insurance Group, Inc. since 1997. Mr. Barnes serves... read more
Ann Kirkpatrick Tripp Chief Investment Officer and President of Opus Investment Management, Inc.
Ms. Ann Kirkpatrick Tripp has been the President and Chief Investment Officer of Opus Investment Management, Inc. since... read more
J. Kendall Huber Executive Vice President, General Counsel and Assistant Secretary
Mr. J. Kendall Huber has been General Counsel and Assistant Secretary of The Hanover Insurance Group, Inc. since March... read more
Mark Wilson Head of Marine Claims
Mr. Mark Wilson has been Head of Marine Claims at The Hanover Insurance Group, Inc. since April 2011. Mr. Wilson is... read more
John A. Casper Regional President of Emerging Western Region
Mr. John A. Casper has been the Regional President of emerging western region at The Hanover Insurance Group Inc., since... read more
Bryan J. Salvatore Executive VP & President - Specialty
Mr. Bryan J. Salvatore has been Executive Vice President and President of Specialty at The Hanover Insurance Group, Inc.... read more
Greg Leffard President of Hanover Professional Portfolio
Mr. Greg Leffard has been President of Hanover Professional Portfolio at The Hanover Insurance Group, Inc. since October... read more
Helen Ryan Savaiano President of Management Liability
Ms. Helen Ryan Savaiano serves as President of Management Liability at The Hanover Insurance Group, Inc. and served as... read more
The Hanover Insurance Group Salaries
How much does The Hanover Insurance Group pay?
How much do people at The Hanover Insurance Group get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at The Hanover Insurance Group is $113,013, or $54 per hour, while the estimated median salary is $108,416, or $52 per hour.
At The Hanover Insurance Group, the highest paid job is a Director of Sales at $224,261 annually and the lowest is a CS Rep at $41,000 annually. Average The Hanover Insurance Group salaries by department include: Product at $140,247, Finance at $116,240, HR at $110,461, and Legal at $168,103. Half of The Hanover Insurance Group salaries are above $108,416.
34 employees at The Hanover Insurance Group rank their Compensation in the Bottom 45% of similar sized companies in the US (based on 104 ratings) while 34 employees at The Hanover Insurance Group rank their Perks And Benefits in the Top 30% of similar sized companies in the US (based on 36 ratings).
Salaries contributed from The Hanover Insurance Group employees include job titles like CS Rep. Comparably data has a total of 1 salary records from The Hanover Insurance Group employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
17th Percentile $83k | $83k | 17th Percentile |
33rd Percentile $108k | $108k | 33rd Percentile |
50th Percentile $160k | $160k | 50th Percentile |
67th Percentile $220k | $220k | 67th Percentile |
83rd Percentile $268k | $268k | 83rd Percentile |
100th Percentile $277k | $277k | 100th Percentile |
$113,013*
Average Compensation
$108,416*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
The Hanover Insurance Group Salaries by City
The Hanover Insurance Group Salaries by Department
Diversity & Inclusion at The Hanover Insurance Group
Diverse employees at The Hanover Insurance Group score the company 53/100 across various culture categories, placing The Hanover Insurance Group in the Bottom 15% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at The Hanover Insurance Group across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
The Hanover Insurance Group Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
The Hanover Insurance Group PTO
The Hanover Insurance Group's PTO and Vacation policy typically gives 20-30 days off a year. The Hanover Insurance Group's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
The Hanover Insurance Group Careers
The Hanover Insurance Group Jobs
No Recent Jobs found for The Hanover Insurance Group on Comparably
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H1B Visa
In 2019, The Hanover Insurance Group applied for 7 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
7
Total Applied
H1B Applications Outcome
- 100% Granted (7 out of 7)
- 0% Denied ( out of 7)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 7)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 7)
This data was calculated using publicly sourced data from OFLC Performance Data
Let The Hanover Insurance Group Know You Want To Work There
Overview of Candidates Interested in The Hanover Insurance Group on Comparably
Candidates By Department
Admin | 50% | |
|---|---|---|
IT | 50% |
Candidates By Location
Waukesha | 50% | |
|---|---|---|
Weatogue | 50% |
Frequently Asked Questions regarding The Hanover Insurance Group
Who is the CEO of The Hanover Insurance Group?
The Hanover Insurance Group CEO is John Roche, their score by employees is 61
What is The Hanover Insurance Group eNPS?
The eNPS for The Hanover Insurance Group is -25
What is The Hanover Insurance Group revenue?
The Hanover Insurance Group revenue is $5B
What is the salary for Developer in The Hanover Insurance Group?
Developer average salary in the US is 105k
What are the salaries in the IT in The Hanover Insurance Group?
The average salaries for IT in The Hanover Insurance Group is 118k
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