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Toast Company Culture
Toast Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.6/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Environment
A+Executive Team
A+Gender
A+Toast CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Aman Narang
87 /100
See More
Diversity at Toast
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at Toast have rated Team, Retention, and CEO Rating as the highest categories they have scored
Women at Toast
Top 5%Top 5% of Similar Size Companies on Comparably
A+
Women at Toast have rated Team, CEO Rating, and Retention as the highest categories they have scored
Toast eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
52
Toast employees are 52% more likely to recommend Toast as a great place to work
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
Working at Toast
Working at Toast is rated highly by 393 employees, across various culture dimensions. Toast employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting Toast’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in Boston. See below in detail how working at Toast was rated by employees.
Overall Company Culture at Toast
A+
Overall Company Culture at Toast is rated A+
Last updated today
Top
5%
Toast ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Toast Employee Reviews
Out of 402 Toast employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Toast improve their work culture.
| Positive Reviews | 90% |
|---|---|
| Constructive Feedback | 10% |
Positive Reviews From Toast Employees
- What do you like best about the leadership team?Willingness to discuss ongoing problems
- What are some of the best things about your team?Someone is always willing to help if needed
- What is the best part about your compensation package?They have great health benefits
Constructive Feedback From Toast Employees
- What would you improve about your company's interview process?Interviewers are more concerned with getting bodies in chairs than they are concerned about the qualifications of an employee.
- What's going wrong and how can it be improved?Our customers assume everyone is incompetent because they have spent too much time with undertrained employees. We need properly trained employees who are held accountable to procedures that are feasible and practical.
- What does the leadership team need to get better at?Paying attention to their employee's concerns. Having a structure in place that is transparent and flexible. Actually spending time to train their leadership team members on how to manage suvvessfully.
Toast Company Information
Toast Company Overview
We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business through our single, easy-to-use platform
Toast was founded in 2012 and its current CEO is Aman Narang. Since its inception 14 years ago, Toast has grown to 5000 employees.
Toast Mission, Vision & Values
Toast Mission Statement
We empower the restaurant community to delight guests, do what they love, and thrive.
Toast Vision Statement
Enrich the food experience for all.
Toast Values
- We're all in customer success.
- We embrace an ownership mindset.
- We're one team.
- We're driven by purpose and impact.
- We lead with humility.
- We're hungry to build and learn.
- We raise the bar.
Sustainability and Corporate Social Responsibility at Toast
Many modern-day consumers are willing to pay more for ethically sourced, sustainably manufactured goods and services, which means diners are often willing to pay more to eat at restaurants that practice sustainability, ethical sourcing, and other environmentally conscious business practices. Aligning your restaurant's brand with a cause – like environmental protection, children's literacy, animal rights, or disaster relief – can also help you build a positive rapport with your local community and likeminded individuals. It may open your restaurant up to new event hosting, sponsorship, and advertising opportunities.
We are committed to minimizing our use of natural resources and production of waste and to working toward net zero emissions in an effort to mitigate climate change.
Social impact is an important mission at Toast and is part of our company's purpose of enriching the food experience for all and making the world a healthier, greener, and more equitable place.
In 2018, we launched the philanthropic branch of the company, Toast.org. We have organized our philanthropic efforts across three impact pillars:
1. Food, focused on addressing hunger and food insecurity
2. Community, focused on creating a more inclusive, equitable restaurant industry by solving critical issues in the front of house and back of house with respect to labor equality, food access, and capacity-building in BIPOC and immigrant-led restaurants
3. Environment, focused on topics like food waste and ensuring that food gets to those who need it, while working to mitigate the industry’s carbon footprint
| Headquarter | 333 Summer St Boston, MA 02210 United States of America |
|---|---|
| Website | pos.toasttab.com/ |
| Founding Date | 2012 |
| Tel | + 44 (0)333 400 5200 |
| Company Status | Public |
| Stock | TOST |
| Jobs | careers.toasttab.com/ |
| Social Sites |
Toast Competitors
Toast competitors include HubSpot, Block, Wayfair, and NCR Corporation. Toast ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Toast compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Life at Toast Our mission is to empower the restaurant community to delight their guests, do what they love, and thrive. #WeAreToasters Learn more at careers.toasttab.com
How we build our community at Toast Not only are we dedicated to empowering our customers, but we’re also committed to fostering a community where all Toasters can thrive. We love seeing the uniqueness each employee brings to the table, and are building a space where all employees feel like they belong and are able to meet their career goals. #WeAreToasters careers.toasttab.com @LifeAtToast
Career Development at Toast At Toast, we are cultivating an inclusive environment where employees can grow, develop and do their best work everyday. We focus on the moments that matter throughout the employee experience, beginning with recruiting and continuing with onboarding, performance and career development. #WeAreToasters careers.toasttab.com @LifeAtToast
Our passion for the restaurant industry is engrained in who we are at Toast Toast is built by restaurant people, for restaurant people. Two thirds of our team has worked in the industry, so we know the challenges and opportunities firsthand. Our customer-obsession and deep understanding of what it takes to work in a restaurant allow us to best serve and empower the restaurant community. #WeAreToasters careers.toasttab.com @LifeAtToast
Bring all of your interests and hobbies to Toast When we say bring your whole self to Toast, we mean it. We strive to create an environment where you feel safe and confident in bringing your intersectional identity to work -- including your interest in hot sauce or art.
Toast Employees
Toast has 5000 employees. 393 employees at Toast have reviewed Toast across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 393 Toast employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Toast are pleased with their total compensation at Toast, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Toast are extremely happy with their team. 393 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Toast are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Toast believe the environment at Toast is positive. Most Participants believe the pace of work at Toast is comfortably fast. About 70% of the employees at Toast work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Toast are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Toast employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Toast report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Toast have 4+ meetings
Meetings
A Day in the Life
95% of Toast employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Toast employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of Toast employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Toast employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
92% of Toast employees call their work environment positive
Environment
Joining Toast - Employee Onboarding
The prevailing opinion from employees about joining Toast is that the company was very prepared on their first day. Toast employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Toast KPIs and OKRs
At Toast 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Toast's KPIs and OKRs is essential for its success. Out of 9 Toast employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 8 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Toast CEO & Leadership
87 /100
Toast CEO Awards and Recognitions
Toast’s CEO Aman Narang started in this role in 2024. Aman’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Boston. With a high CEO score, Aman Narang has won the Best CEOs in 2023. Toast’s CEO is highly regarded especially by employees identified with Other ethnicities, employees in the HR department, and employees in the Sales department. However, employees in the Product department, employees with the company for 2 to 5 Years, and employees in the Customer Support department have a less favorable view of the CEO and believe there is room for improvement. Compared to Toast’s competitors, Aman Narang ranks right above Block CEO Jack Dorsey. Under Narang’s leadership, Toast employee respondents are most happy about their Compensation and the company’s Environment. Office Culture and Professional Development are two areas, according to respondents, where Toast could stand to see real improvement.
Toast Leadership
The Toast Executive Team is rated an “A+” and led by CEO Aman Narang, SVP, Marketing & Business Development Kelly Esten, and Chief Revenue Officer Jonathan Vassil
Aman Narang CEO / President
Aman Narang is Chief Executive Officer, Co-founder, and Director of Toast. He previously led Sales, Marketing, Customer... read more
Kelly Esten SVP, Marketing & Business Development
Kelly Esten is the Senior Vice President of Marketing and Business Development at Toast, and joined the company in 2017.... read more
Jonathan Vassil Chief Revenue Officer
Jonathan Vassil leads the SMB sales organization as the Senior Vice President of Sales - SMB. He has extensive... read more
Mike Gutner Chief People Officer
Mike Gutner is the Chief People Officer at Toast, responsible for leading our People and Workplace teams and practices... read more
Brian Elworthy SVP & General Counsel
Brian Elworthy is General Counsel at Toast, where he is responsible for managing all of the company’s legal affairs.... read more
Steve Fredette Co-founder and President
Steve Fredette is President, co-founder and a Director of Toast, where he leads product and innovation initiatives.... read more
Aman Narang CEO, Co-founder, and Director
Aman Narang is the Chief Executive Officer, Co-founder, and a Director of Toast. He previously led Sales, Marketing,... read more
Elena Gomez Chief Financial Officer
Elena Gomez brings more than 25 years of experience in leading companies at scale that are also category winners,... read more
Debra Chrapaty Chief Technology Officer
Debra Chrapaty is the chief technology officer, consolidating the leadership of technical planning and operations,... read more
Toast Salaries
How much does Toast pay?
How much do people at Toast get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Toast is $105,123, or $50 per hour, while the estimated median salary is $102,512, or $49 per hour.
At Toast, the highest paid job is a Director of Sales at $228,282 annually and the lowest is a CS Rep at $44,902 annually. Average Toast salaries by department include: Business Development at $88,236, HR at $151,836, Engineering at $162,925, and Finance at $77,446. Half of Toast salaries are above $102,512.
218 employees at Toast rank their Compensation in the Top 5% of similar sized companies in the US (based on 667 ratings) while 214 employees at Toast rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 222 ratings).
Salaries contributed from Toast employees include job titles like Lead Engineer, Automation Engineer, Content Strategist, and Business Analyst. Comparably data has a total of 2 salary records from Toast employees.
Last updated today.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
17th Percentile $82k | $82k | 17th Percentile |
33rd Percentile $102k | $102k | 33rd Percentile |
50th Percentile $158k | $158k | 50th Percentile |
67th Percentile $214k | $214k | 67th Percentile |
83rd Percentile $259k | $259k | 83rd Percentile |
100th Percentile $277k | $277k | 100th Percentile |
$105,123*
Average Compensation
$102,512*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Toast Salaries by City
Toast Salaries by Department
Diversity & Inclusion at Toast
Diverse employees at Toast score the company 79/100 across various culture categories, placing Toast in the Top 15% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Toast across various culture dimensions.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.,,At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.,,The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.,,Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.,,Our pillars provide a framework for our actions, goals and strategy. We aspire to cultivate a diverse and inclusive environment where our employees, communities and customers can connect, grow and thrive. ,,Diverse Teams - Attract, hire and retain a pipeline of diverse Toasters at all levels, and across all teams. Measure and improve diversity at all levels within each team.,Inclusive Community - Cultivate an inclusive and equitable environment aligned with our values and mission, and where all Toasters can grow and contribute. ,Business Impact - Invest and partner externally to advance underrepresented businesses and communities.,Commitment - Build DEI capability and accountability across Toast that aligns with our business and culture.,,Toast Communities are our employee resources groups that provide connection and community for our Toasters. Each is organically formed and fully supported by Executive Sponsorship and has budget for activities and initiatives, as defined by the Communities.
Ranked Culture the Highest
Ranked Culture the Lowest
Toast Perks & Benefits
Professional development reimbursement Sabbatical after 5 years Inclusive family forming benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Toast PTO
Toast's PTO and Vacation policy typically gives unlimited days off a year with 50% of employees expected to be work free while out of office. Paid Time Off is Toast's most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Toast's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Toast Careers
Toast Jobs
No Recent Jobs found for Toast on Comparably
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H1B Visa
In 2019, Toast applied for 9 H1B visas. Of the work permits applied for, 89% were approved.
An in-depth look at ‘Certified-withdrawn’ H1B applications at Toast unveil that one approved work permit application was withdrawn before the employee’s start date.
Work Permit Application Outcome
Toast has a total of 5000 employees
9
Total Applied
H1B Applications Outcome
- 89% Granted (8 out of 9)
- 0% Denied ( out of 9)
- 11% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 9)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 9)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Toast Know You Want To Work There
Overview of Candidates Interested in Toast on Comparably
Candidates By Department
All Industries | 70% | |
|---|---|---|
Engineering | 20% | |
Sales | 10% |
Candidates By Location
Boston | 70% | |
|---|---|---|
Los Angeles | 10% | |
San Francisco | 10% | |
Other | 10% |
Frequently Asked Questions regarding Toast
What is Toast address?
Toast location is at 333 Summer St
Who is the CEO of Toast?
Toast CEO is Aman Narang, their score by employees is 87
What is Toast eNPS?
The eNPS for Toast is 52
What is the salary for Technical Support in Toast?
Technical Support average salary in the US is 69k
What are the salaries in the Engineering in Toast?
The average salaries for Engineering in Toast is 163k
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