TTEC Employee Reviews
Out of 2909 TTEC employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping TTEC improve their work culture. The IT team, with 100% positive reviews, reports the best experience at TTEC compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 28% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My leadership is the BEST! They provide the support, education, and tools needed to be successful!
The commitment to align with industry standards.
Review from HR Dept
We work together as a team
Review from Customer Success Dept
Our leadership team is taking time to understand industry trends and working to implement some within our organization. This allows all departments to understand where the world is going culturally and be a part of that positive movement.
Review from HR Dept
My leadership team always listen to my concerns I may have.
Review from Admin Dept
What does the leadership team need to get better at?
I am now under a new manager but my old manager was the worst....she was literally a micro manager to the point of making me so nervous to even look at my teams or email-she was awful and so unprofessional and somehow still has a job! also alot of people have made up positions here
Review from HR Dept
Communication with their respective teams and a sense of urgency when it comes to information that would have an affect a team members employment.
Helping people instead of saying read the DLP or Lighthouse article. You are never given time to read any of the DLP's so you go into a call with a article that is many pages and try to figure out what part you need while talking to the customer (silence is bad) and checking emails and chatrooms.
Communication is severely lacking in this company.
Review from Operations Dept
Listen to employees. Even messaged several times asking a change. And put in for other positions. Got decline
Review from Customer Support Dept
What is the best part about your compensation package?
The benefits offered are GREAT!
Providing 401K with some matching potential.
Review from HR Dept
I love the fitness perks
Review from Customer Success Dept
The healthcare & having the option for a flex spend account. It's helped so much in the last year with medical expenses.
Review from HR Dept
It's a competitive salary relative to the external market.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Year to year its more work, fewer people, no-pay-bump. Numerous surveys later, we're still requesting at ALL levels, to have natural progressive salary increases at a minimum annually, to match the rate of inflation. All benefits, especially medical, should be much more comprehensive and affordable.
Review from HR Dept
Fair and competitive pay that aligns with the current inflation.
Review from HR Dept
I love my job; I love what I do. We go beyond on our duties and assist others needed.
Review from Admin Dept
I feel like other people in my role make $1-2 more than myself. I also feel like I'm not paid enough for the amount of work that I do compared to other companies and I do it all with a disability.
Review from Admin Dept
Higher pay, lower benefits costs and better 401k match
Review from HR Dept
What are some of the best things about your team?
Just being honest and empathetic to each other
We help each other when needed
The best thing about my team is ACTING AS ONE!
I love the team dynamic and commitment to achieving our goals.
Review from HR Dept
We work together and we all strive for amazing results
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We are told Not to interact with other employees. Also, there are no team meetings
Some of my co-workers are rude and don't know the value of team work. Some are just plain lazy and it puts more work off on me.
Review from Admin Dept
the employees are burnt out....people are not happy-we are miserable going into work we are under paid and over worked....management does not fight for things like they should
Review from HR Dept
Take ownership of the tasks, be more sensible, be open to new ideas.
Review from Marketing Dept
Better support and management, company lacks everything.
What is most positive about the culture and environment at your company?
The most positive, TTEC is my second family!
I love the inclusivity. There are a host of programs and resource groups that provide representation for everyone. You feel empowered to get involved and valued for being your authentic self.
Review from HR Dept
Teamwork. We work together to get it done.
Review from Customer Success Dept
I am free to give my ideas on how we continue great culture and environment within TA. We are encouraged to find ways to move the needle in a positive way if things are off track.
Review from HR Dept
We are all different, I enjoy our morning meetings. We are able to get to know each other before starting the workday.
Review from Admin Dept
What needs to change to make the company culture better?
proper pay, less activism, better communication
Review from HR Dept
Hold executive leadership accountable when behaving poorly. Seek to understand what can be driving a HIPO to no longer be performing at the same level. Stay engaged at multiple levels within their organization. Allow leaders who have large responsibility enough time for self-reflection and growth
Do better by your employees!
Pay people better wages and better benefits.
Better management , stability and equality
Review from Customer Support Dept
What did you like most about the interview process?
Process was really fast and normal
I enjoy getting to know the person and helping them through the entire process until class starts.
Complete information about the job
The trainers and the management are pretty much middle men and honestly in same boat as the agents so i give them respect and they keep it real and not awkward. I actually moved up into management and loved that until we were blindsided and laid off with no offer just told to get unemployment
They were honest from the start, nothing was hidden
Review from Operations Dept
What would you improve about your company's interview process?
The 2 people that interviewed us as a group were rude, hateful and has proven to be what the whole company is like. They told us nothing about the job and what they did say was not true.
Do lock my accounts and ask for gifts to get them back
Need professionals who can read, write and spell
Review from Customer Support Dept
What would you improve about your company's interview process?
Clearly explain what you are looking for.
What makes you most happy at work?
I really enjoy my team, finding the right talent, and telling a candidate- Welcome to TTEC!
Being on an awesome team! The autonomy to complete tasks and the ready partnership and collaboration from the team, when needed.
Review from HR Dept
Meeting goals and positive conversations
Review from Customer Success Dept
Being able to help people change their lives with an employment opportunity and also helping my Recruiters see the same satisfaction in the daily work.
Review from HR Dept
being able to do my job
Review from HR Dept
What's going wrong and how can it be improved?
I have micromanaging and jump down your throat for everything you do or don't do. Call you out in front of others
Review from HR Dept
management has no clue and even when made aware they cover for bad managers and make us feel like the problem...TA management needs a full revamp and needs people to be honest-most people are not honest in these surveys for fear of retribution... you ask for the truth but are not ready to address it
Review from HR Dept
Get rid of all the confusing, long DLP's and Light house articles, train us so when we go live we don't need to read stupid articles when trying to solve someones problems or concerns. When someone wants a manager or supervisor stop being panseys and talk to our customers.
longer average call times, sleeker more streamlined website, and more flexibility in when someone can sign up and how they can pay
pay is not great, not worth any excitement
Review from HR Dept
What do you like best about your company?
The different clients you can work for.
Review from Customer Support Dept
I work with amazing people and love the challenges.
The pay
What would you most like to see improved at your company?
The politics taken out.
Review from Customer Support Dept
More organized processes would be helpful