B+
73/100
USAA Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
Nice facilities, mission focused, accessible leadership, collaborative, budget management, good focus on risk mgmt.
Review from IT Dept
No Blame just correct issues and move on.
Review from IT Dept
The membership-first mission which permeates daily operations.
Review from Operations Dept
It is a purpose-driven environment in which employees are genuinely focused on member, mission and service .
USAA has a culture of diversity and inclusion.
Review from Customer Support Dept
We embrace work-life balance and I've always felt like my company and leadership valued my own personal health and family over just getting the job done.
Review from Marketing Dept
We are super focused on our mission and everything is ethically driven. I have also never felt more included.
Review from Marketing Dept
inclusive, thoughtful, collaborative, team spirit
Review from HR Dept
There is an effort to listen to the employees and address their concerns.
USAA is mission focused and supports its members.
Review from Operations Dept
The abilty to coach and learn
Review from Customer Support Dept
It is innovative, inclusive and diverse.
Review from Customer Support Dept
The steadfast adherence to being the provider of choice for the military, and the ability to have empowerment to be able to help these men and women.
Review from Customer Support Dept
We do a lot of morale activities and celebrations
Review from Customer Support Dept
Diversity and inclusion is important
Review from Customer Support Dept
Great people with positive attitudes
Review from Customer Support Dept
I love how we serve veterans and their families. They need support in special circumstances and being able to provide that is such a blessing
Review from Customer Support Dept
Everyone is supportive and very friendly
Review from Operations Dept
they are all family oriented
Review from Finance Dept
Doing the right thing for the member
Review from Customer Support Dept
What needs to change to make the company culture better?
Leadership needs to be more transparent and take accountability for the problems they cause. Leaders that circumvent the policies and rules are celebrated and promoted, but they are just selfish bullies.
Review from HR Dept
Loyalty respect and morals with no selfish stem
Review from Finance Dept
Legacy ways need to change for new ideas
Review from Customer Support Dept
Improve decision making within leadership ranks
Review from HR Dept
Leaders at the top need to be removed
Review from HR Dept
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