USAA Employee Reviews
Out of 253 USAA employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping USAA improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at USAA compared to all other departments at the company. The Finance team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
What do you like best about the leadership team?
Experienced in field of leadership, generally approachable, believe in our mission.
Review from IT Dept
Leads support for Military and their families.
Review from IT Dept
Lower level executives demonstrate caring leadership; senior level executives do not. USAA is no longer a premier employer.
Review from Operations Dept
Mission-driven commitment to solidifying the long-term future of USAA and remaining highly competitive.
My leadership team is invested in my professional growth and development. They are transparent and honest. I feel like a valued member of the team.
Review from Customer Support Dept
What is the best part about your compensation package?
Pay and bonus are good
Review from IT Dept
Competitive salary, excellent health care, above-average (but degrading) retirement & bonus structures
Our employee benefits program is top notch compared to other companies.
Review from Customer Support Dept
The Christmas bonus, and annual bonus on top of my base salary.
Review from Marketing Dept
The 8% 401(k) match is the best I've ever had!
Review from Marketing Dept
What are some of the best things about your team?
Passionate about & skilled in their field, support the mission, most want to learn and grow in the field & help each other succeed.
Review from IT Dept
Always supportive of each other
Review from IT Dept
Hard working, caring and professional.
Review from Operations Dept
Interest in continual learning, growing
Our team looks out for each other and we have each other's best interest at heart.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Nice facilities, mission focused, accessible leadership, collaborative, budget management, good focus on risk mgmt.
Review from IT Dept
No Blame just correct issues and move on.
Review from IT Dept
The membership-first mission which permeates daily operations.
Review from Operations Dept
It is a purpose-driven environment in which employees are genuinely focused on member, mission and service .
USAA has a culture of diversity and inclusion.
Review from Customer Support Dept
What did you like most about the interview process?
Well planned in person interviews, timely response,
Review from IT Dept
The interviewers appeared to care about making me feel welcome.
Review from Operations Dept
I am a former intern - the mentors that I established during my internship remain a huge motivation for me.
Review from Marketing Dept
The honesty and openness about the difficulty of the job.
Interviewers were engaged and friendly.
Review from Customer Support Dept
What makes you most happy at work?
Variety of projects and efforts i engage on keeps my interest, support for continuous learning, fair pay /total compensatin, and good benefits & facilities.
Review from IT Dept
Automation and architecture of new services.
Review from IT Dept
Turning off the computer for the day.
Review from Operations Dept
My current manager gives me autonomy to work on big projects even though I'm a relatively new hire.
Review from Marketing Dept
Overcoming a significant challenge and seeing my team succeed.
What do you like best about your company?
They are honest and look to help the customer as best they can