USAA Company Culture
USAA Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.5/5
Top Rated Culture Dimensions
CEO Rating
A+Compensation
A+Perks & Benefits
A+Diversity
AExecutive Team
AUSAA CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Wayne Peacock
81 /100
See More
Diversity at USAA
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at USAA have rated Perks And Benefits, CEO Rating, and Happiness as the highest categories they have scored
Women at USAA
Top 10%Top 10% of Similar Size Companies on Comparably
A
Women at USAA have rated Perks And Benefits, Team, and Compensation as the highest categories they have scored
USAA eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 15%Top 15% of Similar Size Companies on Comparably
Recommend to a Friend?
33
USAA employees are 33% more likely to recommend USAA as a great place to work
| 56% | Promoters |
|---|---|
| 21% | Passives |
| 23% | Detractors |
USAA Company News
USAA Contributes $10M+ to Covid-19 Relief Efforts!
June 18th, 2020June 17th, 2020June 19th, 2020
https://foxsanantonio.com/news/local/usaa-donates-another-63-million-to-covid-19-relief-efforts
USAA donates another $6.3 million to COVID-19 relief efforts
USAA and the USAA Foundation announced another $6. 3 million to assist with COVID-19 relief efforts. In all, the insurance company has donated more than $10. 7 million; more than $6 million of that has gone to ongoing efforts in the San Antonio area. The $6. 3 million announced on Tuesday will go to support local and national organizations offering critical services during this time, including financial and food support, medical research, and technology resources.
Working at USAA
Working at USAA is rated highly by 118 employees, across various culture dimensions. USAA employees are most satisfied about CEO Rating, Compensation, and Perks And Benefits categories, putting USAA’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 20% compared to other companies in San Antonio, TX. See below in detail how working at USAA was rated by employees.
Overall Company Culture at USAA
A
Overall Company Culture at USAA is rated A
Last updated 2 months ago
Top
10%
USAA ranks in the Top 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
USAA Employee Reviews
Out of 253 USAA employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping USAA improve their work culture.
| Positive Reviews | 80% |
|---|---|
| Constructive Feedback | 20% |
Positive Reviews From USAA Employees
- What makes you most happy at work?Variety of projects and efforts i engage on keeps my interest, support for continuous learning, fair pay /total compensatin, and good benefits & facilities.
- What are some of the best things about your team?Passionate about & skilled in their field, support the mission, most want to learn and grow in the field & help each other succeed.
- What did you like most about the interview process?Well planned in person interviews, timely response,
Constructive Feedback From USAA Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Return to USAA's prior compensation and benefits; the changes made by HR EVP and CEO have been morale killers.
- Why do you feel undervalued and what would make you feel better about your compensation?There seems to be no room for advancement. I have had my CPCU for 2 years and have not had a chance to move from being a frontline MSR.
- Why do you feel undervalued and what would make you feel better about your compensation?High performers are praised, but compensated equality to all other performers. Need to be better about paying for performance.
USAA Company Information
USAA Company Overview
The United Services Automobile Association is a Texas-based Fortune 500 diversified financial services group of companies.
USAA was founded in 1922 and its current CEO is Wayne Peacock. Since its inception 104 years ago, USAA has grown to 34000 employees.
USAA Mission, Vision & Values
USAA Mission Statement
USAA’s mission is to facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services. In so doing, we seek to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgement and common sense, and are consistent with our core values of: Service, Loyalty, Honesty and Integrity.
USAA Vision Statement
THE USAA STANDARD: Keep our membership and mission first. Live our core values: Service, Loyalty, Honesty, Integrity. Be authentic and build trust. Create conditions for people to succeed. Purposefully include diverse perspectives for superior results. Innovate and build for the future.
USAA Values
- Service
- Loyalty
- Honesty
- Integrity
| Headquarter | 9800 Fredericksburg Rd San Antonio, TX 78269 United States of America |
|---|---|
| Website | www.usaa.com/ |
| Founding Date | 1922 |
| Tel | 1-800-531-8722 |
| Company Status | Public |
| Stock | USISX |
| Jobs | www.usaajobs.com/ |
| Social Sites |
USAA is a family of companies that provides insurance, banking, investments, retirement products and advice to more than 13 million current and former members of the U.S. military and their families. We were founded in 1922 when a group of 25 U.S. Army officers decided to self-insure each other's vehicles, forming the United Services Automobile Association. In the decades since then, we have become known for our legendary commitment to our members, and are consistently recognized for outstanding service, employee wellness and financial strength.
At USAA, we invest in world-class benefits and career development opportunities so our employees can concentrate on our purpose-driven mission. We do this by offering a very competitive benefits package that is designed to support your physical, financial and emotional wellness while employed at USAA.
Driven by our passion for serving members, USAA delivers a premier employee experience that helps us remain an award-winning workplace. Join our team, and you’ll see what sets us apart.
Culture Video
USAA Employees
USAA has 34000 employees. 118 employees at USAA have reviewed USAA across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 months ago.
Overall, the 118 USAA employees give their leadership a grade of A-, or Top 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at USAA are pleased with their total compensation at USAA, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at USAA are pleased with their team. 118 Participants grade the quality of their coworkers an A. The majority believe the meetings at USAA are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at USAA believe the environment at USAA is positive. Most Participants believe the pace of work at USAA is comfortably fast. About 68% of the employees at USAA work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at USAA are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
USAA employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at USAA report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at USAA have 3 meetings
Meetings
A Day in the Life
87% of USAA employees look forward to interacting with their team every day
Coworkers
A Day in the Life
USAA employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
82% of USAA employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
USAA employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
84% of USAA employees call their work environment positive
Environment
Joining USAA - Employee Onboarding
The prevailing opinion from employees about joining USAA is that the company was very prepared on their first day. USAA employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
USAA KPIs and OKRs
At USAA 83% of employees think their department KPIs and OKRs are clear. Employees’ understanding of USAA's KPIs and OKRs is essential for its success. Out of 26 USAA employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 21 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Press for USAA
Featured Articles
USAA CEO & Leadership
81 /100
USAA CEO Awards and Recognitions
USAA’s CEO Wayne Peacock started in this role in 2020. Wayne’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in San Antonio, TX. With a high CEO score, Wayne Peacock has won the Top 5% Rated CEO in 2016. USAA’s CEO is highly regarded especially by employees in the Marketing department, employees with the company for 1 to 2 Years, and employees in the Design department. However, employees in the Sales department, employees in the Operations department, and employees in the Finance department have a less favorable view of the CEO and believe there is room for improvement. Compared to USAA’s competitors, Wayne Peacock ranks right above MetLife CEO Michel A. Khalaf. Under Peacock’s leadership, USAA employee respondents are most happy about their Compensation and the company’s Perks And Benefits. Professional Development and Office Culture are two areas, according to respondents, where USAA could stand to see real improvement.
USAA Leadership
The USAA Executive Team is rated an “A” and led by CEO Wayne Peacock, VP Digital Strategy & Content Operations Christy Rogers, and VP, Senior Strategy Officer - Technology and Digital Benjamin Bauman
Wayne Peacock CEO / President
Wayne Peacock serves as the CEO / President of USAA.
Christy Rogers VP Digital Strategy & Content Operations
Christy Rogers serves as the VP Digital Strategy & Content Operations for USAA. Christy started at USAA in December of .... read more
Benjamin Bauman VP, Senior Strategy Officer - Technology and Digital
Benjamin Bauman serves as the VP, Senior Strategy Officer - Technology and Digital of USAA. Benjamin started at USAA in... read more
Gary McAlum CSO & Senior Vice President, Enterprise Security
Gary McAlum serves as the CSO & Senior Vice President, Enterprise Security of USAA. Gary started at USAA in Feb of 2010.... read more
David Cummings Senior VP and Chief Actuary
David Cummings serves as the Senior VP and Chief Actuary of USAA. David started at USAA in May of 2017. David currently... read more
Andrew Walker Senior Vice President, Chief Procurement Officer
Andrew Walker serves as the Senior Vice President, Chief Procurement Officer of USAA. Andrew started at USAA in Aug of... read more
Jason Dennis Vice President Performance Marketing and Operations
Jason Dennis serves as the Vice President Performance Marketing and Operations of USAA. Jason started at USAA in Dec of... read more
Michael Sjolander VP IT Operations
Michael Sjolander serves as the VP IT Operations of USAA.
Diversity & Inclusion at USAA
Diverse employees at USAA score the company 77/100 across various culture categories, placing USAA in the Top 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at USAA across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
USAA Perks & Benefits
Health & Wellness
- Dental Insurance
Paid Time Off
- PTO / Vacation Policy
USAA PTO
USAA's PTO and Vacation policy typically gives 20-30 days off a year with 78% of employees expected to be work free while out of office. Paid Time Off is USAA's 3rd most important benefit besides Healthcare when ranked by employees, with 9% of employees saying it is the most important benefit. USAA's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
USAA Careers
USAA Jobs
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Overview of Candidates Interested in USAA on Comparably
Candidates By Department
All Industries | 45% | |
|---|---|---|
IT | 11% | |
Design | 9% | |
Product | 6% | |
Engineering | 6% | |
Other | 23% |
Candidates By Location
San Antonio | 49% | |
|---|---|---|
San Francisco | 6% | |
Washington | 6% | |
Austin | 4% | |
Dallas | 4% | |
Other | 30% |
Frequently Asked Questions regarding USAA
What is USAA address?
USAA location is at 9800 Fredericksburg Rd
Who is the CEO of USAA?
USAA CEO is Wayne Peacock, their score by employees is 81
What is USAA eNPS?
The eNPS for USAA is 33
How many employees work in USAA?
USAA has 34000 employees
Who are USAA competitors?
USAA main competitors are Progressive Insurance, MetLife, Allstate, State Farm Insurance
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