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UserTesting Claimed Company
UserTesting is used by over 34,000 companies, including all of the top 10 web properties.
We're on Wealthfront's 2018 List of Career Launching Companies! read more
UserTesting Company Culture
UserTesting Culture
This score is derived from employee ratings & reviews4.1/5
UserTesting's Overall Culture is rated B
Top Rated Culture Dimensions
Environment
A-CEO Rating
B+Happiness
B+Office Culture
B+Perks & Benefits
BUserTesting CEO
Top 20%Top 20% of Similar Size Companies on Comparably
Andy MacMillan
74 /100
See More
Diversity at UserTesting
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Diverse employees at UserTesting have rated Manager, Environment, and Executive Team as the highest categories they have scored
Women at UserTesting
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Women at UserTesting have rated Perks And Benefits, Team, and Environment as the highest categories they have scored
UserTesting eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 40%Top 40% of Similar Size Companies on Comparably
Recommend to a Friend?
12
UserTesting employees are 12% more likely to recommend UserTesting as a great place to work
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Working at UserTesting
Working at UserTesting is rated highly by 92 employees, across various culture dimensions. UserTesting employees are most satisfied about Environment, CEO Rating, and Happiness categories, putting UserTesting’s culture in the Top 25% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in San Francisco. See below in detail how working at UserTesting was rated by employees.
Overall Company Culture at UserTesting
B
Overall Company Culture at UserTesting is rated B
Last updated months ago
Top
25%
UserTesting ranks in the Top 25% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
UserTesting Employee Reviews
Out of 80 UserTesting employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping UserTesting improve their work culture.
| Positive Reviews | 89% |
|---|---|
| Constructive Feedback | 11% |
Positive Reviews From UserTesting Employees
- What did you like most about the interview process?Quick and easy however not much access to other employees
- What is most positive about the culture and environment at your company?remote environment however leadership is incompetent.
- What are some of the best things about your team?Teammates are friendly and willing to help
Constructive Feedback From UserTesting Employees
- What does the leadership team need to get better at?telling the truth. follow through. care more abou employeesvs lining your pockets
- What's going wrong and how can it be improved?Small niche solution that only researchers take seriously.
- What do your coworkers need to improve and how could you work together better?Needs to be a more of a sales driven culture
UserTesting Company Information
UserTesting Company Overview
UserTesting is used by over 34,000 companies, including all of the top 10 web properties. We're on Wealthfront's 2018 List of Career Launching Companies!
UserTesting was founded in 2007 and its current CEO is Andy MacMillan. Since its inception 19 years ago, UserTesting has grown to 600 employees.
UserTesting Mission, Vision & Values
UserTesting Mission & Values
UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.
| Headquarter | 144 Townsend Street San Francisco, CA 94107 United States of America |
|---|---|
| Website | www.usertesting.com/ |
| Founding Date | 2007 |
| Tel | 800-903-9493 |
| Company Status | Private |
| Jobs | www.usertesting.com/about-us/jobs |
| Social Sites |
UserTesting Competitors
UserTesting competitors include UserZoom, Validately, and test IO. UserTesting ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how UserTesting compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
A group shot of our Bay Area employees before heading out to see the Giants play.
Halloween is kind of a big deal at UserTesting.
Partering with GoPro for our XX+UX Happy Hour.
One of the many perks of working at UserTesting: Weekly yoga
The view of our San Francisco Office from the Caltrain station.
Our Salespeople are actually much nicer than they look in this photo.
This was simply a coincidence.
Two of our Marketers holding down the fort at the end of the day on a Friday.
Our Atlanta Office's recent outing to the Braves game.
UserTesting Employees
UserTesting has 600 employees. 92 employees at UserTesting have reviewed UserTesting across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 92 UserTesting employees give their leadership a grade of B, or Top 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at UserTesting are generally satisfied with their total compensation at UserTesting, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at UserTesting are pleased with their team. 92 Participants grade the quality of their coworkers a B. The majority believe the meetings at UserTesting are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at UserTesting believe the environment at UserTesting is positive. Most Participants believe the pace of work at UserTesting is comfortably fast. About 73% of the employees at UserTesting work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.
Overall, the employees at UserTesting are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
UserTesting employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at UserTesting report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at UserTesting have 4+ meetings
Meetings
A Day in the Life
81% of UserTesting employees look forward to interacting with their team every day
Coworkers
A Day in the Life
UserTesting employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
75% of UserTesting employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
UserTesting employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
79% of UserTesting employees call their work environment positive
Environment
Joining UserTesting - Employee Onboarding
The prevailing opinion from employees about joining UserTesting is that the company was very prepared on their first day. UserTesting employees concluded that their overall onboarding experience was positive. 67% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
UserTesting KPIs and OKRs
At UserTesting 80% of employees think their department KPIs and OKRs are clear. Employees’ understanding of UserTesting's KPIs and OKRs is essential for its success. Out of 12 UserTesting employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 8 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
UserTesting CEO & Leadership
74 /100
UserTesting CEO Awards and Recognitions
UserTesting’s CEO Andy MacMillan started in this role in 2018. Andy’s approval rate is in the Top 20% of all CEOs of similar-sized companies on Comparably, and in the Top 35% compared to the CEOs of all other companies in San Francisco. With a high CEO score, Andy MacMillan has won the Top 15% Rated CEO in 2016. UserTesting’s CEO is highly regarded especially by employees in the HR department, Male employees, and employees with 6 to 10 Years experience. However, Female employees, employees with the company for 1 to 2 Years, and employees with 3 to 6 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to UserTesting’s competitors, Andy MacMillan ranks right above test IO CEO Philip Soffer. Under MacMillan’s leadership, UserTesting employee respondents are most happy about their Environment and the company’s Happiness. Gender and Diversity are two areas, according to respondents, where UserTesting could stand to see real improvement.
UserTesting Leadership
The UserTesting Executive Team is rated a “B” and led by CEO Andy MacMillan, Chief Revenue Officer David Satterwhite, and Vice President, Enterprise Sales Marc Bernanke
Andy MacMillan CEO / President
Andy MacMillan serves as the CEO / President of UserTesting.
David Satterwhite Chief Revenue Officer
David Satterwhite serves as the Chief Revenue Officer of UserTesting. David started at UserTesting in May of 2018. David... read more
Marc Bernanke Vice President, Enterprise Sales
Marc Bernanke serves as the Vice President, Enterprise Sales of UserTesting. Marc started at UserTesting in August of... read more
Michelle Huff Chief Marketing Officer
Michelle Huff serves as the Chief Marketing Officer of UserTesting. Michelle started at UserTesting in July of 2018.... read more
Carol Mackinlay Chief People Officer
Carol Mackinlay serves as the Chief People Officer of UserTesting.
Bruce Rung SVP of North America Sales
Bruce Rung serves as the SVP of North America Sales of UserTesting. Bruce started at UserTesting in December of 2016.... read more
Nate Wright VP, Product Marketing
Nate Wright serves as the VP, Product Marketing of UserTesting. Nate started at UserTesting in December of 2018. Nate... read more
Christina Singh Vice President, Professional Services
Christina Singh serves as the Vice President, Professional Services of UserTesting. Christina started at UserTesting in... read more
Janelle Estes Chief Insights Officer
Janelle Estes serves as the Chief Insights Officer of UserTesting. Janelle started at UserTesting in December of 2018.... read more
UserTesting Salaries
How much does UserTesting pay?
How much do people at UserTesting get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at UserTesting is $128,769, or $61 per hour, while the estimated median salary is $133,283, or $64 per hour.
At UserTesting, the highest paid job is a Director of Sales at $256,666 annually and the lowest is an Admin Assistant at $44,507 annually. Average UserTesting salaries by department include: Engineering at $154,111, Finance at $100,169, Design at $96,733, and Marketing at $121,415. Half of UserTesting salaries are above $133,283.
52 employees at UserTesting rank their Compensation in the Top 35% of similar sized companies in the US (based on 172 ratings) while 51 employees at UserTesting rank their Perks And Benefits in the Top 25% of similar sized companies in the US (based on 59 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $73k | $73k | 1st Percentile |
17th Percentile $102k | $102k | 17th Percentile |
33rd Percentile $130k | $130k | 33rd Percentile |
50th Percentile $182k | $182k | 50th Percentile |
67th Percentile $242k | $242k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $300k | $300k | 100th Percentile |
$128,769*
Average Compensation
$133,283*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
UserTesting Salaries by Department
Diversity & Inclusion at UserTesting
Diverse employees at UserTesting score the company 65/100 across various culture categories, placing UserTesting in the Bottom 35% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at UserTesting across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
UserTesting Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
Office Perks
- Free Food
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
- Unique Office Space
UserTesting PTO
UserTesting's PTO and Vacation policy typically gives 10-15 days off a year. Paid Time Off is UserTesting's most important benefit besides Healthcare when ranked by employees, with 63% of employees saying it is the most important benefit. UserTesting's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
UserTesting Careers
UserTesting Jobs
No Recent Jobs found for UserTesting on Comparably
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H1B Visa
In 2019, UserTesting applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
UserTesting has a total of 600 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let UserTesting Know You Want To Work There
Overview of Candidates Interested in UserTesting on Comparably
Candidates By Department
All Industries | 43% | |
|---|---|---|
Product | 21% | |
Marketing | 11% | |
Customer Support | 11% | |
Engineering | 7% | |
Other | 7% |
Candidates By Location
San Francisco | 57% | |
|---|---|---|
Mountain View | 7% | |
Houston | 4% | |
Dallas | 4% | |
Fort Worth | 4% | |
Other | 25% |
Frequently Asked Questions regarding UserTesting
What is UserTesting address?
UserTesting location is at 144 Townsend Street
Who is the CEO of UserTesting?
UserTesting CEO is Andy MacMillan, their score by employees is 74
What is UserTesting eNPS?
The eNPS for UserTesting is 12
What is the salary for Business Analyst in UserTesting?
Business Analyst average salary in the US is 79k
What are the salaries in the Product in UserTesting?
The average salaries for Product in UserTesting is 164k
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