Vail Resorts Employee Reviews
Out of 200 Vail Resorts employee reviews, 51% were positive. The remaining 49% were constructive reviews with the goal of helping Vail Resorts improve their work culture. The Operations team, with 59% positive reviews, reports the best experience at Vail Resorts compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 47% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
What do you like best about the leadership team?
They have all individually welcomed me and answered my questions. They all seem like they know what they're doing leading the team
It is a fun and supportive and motivating team and you get to push more yourself.
They are all worried about their jobs. It is clear that the company operates with the attitude that everyone is expendable.
Review from Operations Dept
Theres not much leadership at humter many chiefs no braves
My personal, direct manager is amazing. He is so considerate, and makes me want to do a good job at work to represent him and the hard work he puts in to make my job an enjoyable experience.
Review from Customer Support Dept
What does the leadership team need to get better at?
Respecting the team and the humans who wirk there
everything. they are terrible. good luck.
Listening to the staff about concerns and issues, less meetings, and having a pulse on what the gas and the employees really think.
communication, use better conflict resolution between employees and human resources needs to do a better job of overseeing management. managers need to do a better job of supervising all employees.
Review from Customer Support Dept
Communication, time management, priorities, employee management, compassion
What is the best part about your compensation package?
Access to mountains for skiing
fairly new, but so far they have good health care and time off/ such as pto or sick benefits. Not really sure about the rest.
Review from Operations Dept
Free ski passes for me & my family, half-off kids lessons, free lessons for me. Mental health support.
The fact that they contribute to my 401k
Stock grants as part of comp. Good health benefits.
Why do you feel undervalued and what would make you feel better about your compensation?
Getting real world wages for the job we do don't don't take me wrong cause. I love working here and being in this environment. It would just be nice to make competitive wages yes in the real world
Review from Operations Dept
Realistic pay for what is asked
Review from Operations Dept
Company claims we get all the benefits,. However, getting access or using them is impossible.
Review from Operations Dept
Low salary, no respect for employees, no break rooms, no place to sit, no coffee or drink machine, I'm treated like an animal. Never seen that, must be reported to the Nal Park!
Review from Operations Dept
18 seasons in a snow cat. People with half my experience get paid the same or more
What are some of the best things about your team?
We care about what we do!
Review from Operations Dept
We all get along and work hard and get along.
My coworkers were at times uncooperative and condisending.
Review from Operations Dept
Great down to earth people.
We have a very smart strong team theres not many of us left but we takentye weight of the mtn on are shoulders and do what we can do to laie customer's happy
What do your coworkers need to improve and how could you work together better?
Teamwork commication make sure that you have evidence to backup accusations make sure you know what is expected of you and your coworkers
Better communication, less cliques within the workplace.
Experience in the jobs they are doing. Many employees do not seem qualified to be doing the work they were hired for
teamwork and pulling their own weight
Review from Customer Support Dept
Nothing will change ever ever
What is most positive about the culture and environment at your company?
The employees. The skiing. The mountain.
The atmosphere and the visitors have been really nice. Of course I am only working the summer season, cannot speak on winter.
Review from Operations Dept
Living and showing the core values which is part of being a good human being. It is nice to have this culture in a large workforce which influence many people. It is awesome to teach and grow the culture we support and hopefully. It's in society and the scene is meaningful to our guests.
Review from Operations Dept
Me & the people i work with directly.
Just the employees attitudes and are get it done attitude
What needs to change to make the company culture better?
Listen and implement enforcement of rules so people don't try to run things their way but the way it should be done
Care more about customer service. The community we live in. Value employees!
Review from Operations Dept
Management is arrogant and does not resolve your complaints
Review from Customer Support Dept
Better pay for all employees and a higher focus on employee retention. Housing stipends for employees who work in resort areas.
Care about employees, stop hiring fake people who pretend to care but just cover corperate tail.
What did you like most about the interview process?
It was done online. I never met anyone.
i understand it is all on-line and not with a department.
Review from Operations Dept
tell employees they are responsible for their own transportation
Review from Customer Support Dept
They were open to answering all of my questions, and transferred my application internally to a different position than I originally applied for because they listened to my needs and found a better fit for me.
Review from Customer Support Dept
Very friendly and welcoming. I did not feel like I was being interviewed and it felt more like a conversation.
What would you improve about your company's interview process?
More timely responses after interviews are completed to candidates
Empty. Managers are clowns and unprofessional
Review from Operations Dept
being open to questions more if I'm being aksed to speak then listen to me
Review from Operations Dept
Promote more internal candidates, encourage upward mobility
Stop forcing employees to endure interview for 10 days. Respect peoples time and don't expect them to come back to your office twice.
What makes you most happy at work?
Being able to ski. Management is trying to take that away. It feels like.
Taking a twisted piece of machinery and straightening it back out true and strong is incredibly satisfying. My fabrication skills save the resort thousands upon thousands of dollars annually.
Just talking to some of the guest briefly and tips of course. They tip well in Vail.
Review from Operations Dept
Customer interaction and being in operations. Recognition of the team.
Being able to help internal and external guests on a daily basis.
What's going wrong and how can it be improved?
There is NO customer service? They just get an email address. And no HR. It is all a computer and nothing gets answered?
Review from Operations Dept
lift ticket prices are too high
Review from Customer Support Dept
Listen to your employees who have more experience. My boss said my mountain and I have been skiing it prior to his birth. I thought that was arrogant.
Review from Operations Dept
Overcrowding and a lack of staff.
Just all corperate intrest they dont care about you
What do you like best about your company?
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What would you most like to see improved at your company?
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