Overcrowding and a lack of staff.
Great down to earth people.
Salaried employees are expected to work 50+ hours per week. There is no incentive or benefits to work long hours.
Better pay for all employees and a higher focus on employee retention. Housing stipends for employees who work in resort areas.
Realizing that employees are their greatest asset. Re-invest in employees and realize that profits may take a hit in the short term but happy employees will ultimately will result in long term profit growth.