Vail Resorts Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great job and great coworkers, Management and departments need more organization and respect.
Review from Customer Support Dept
What do you like best about the leadership team?
My personal, direct manager is amazing. He is so considerate, and makes me want to do a good job at work to represent him and the hard work he puts in to make my job an enjoyable experience.
Review from Customer Support Dept
What does the leadership team need to get better at?
communication, use better conflict resolution between employees and human resources needs to do a better job of overseeing management. managers need to do a better job of supervising all employees.
Review from Customer Support Dept
Needs to downsize, too many managers. Company needs to stop putting people from Park City side in charge of Canyons side, they do not know what they are doing. Need to take negative feedback better.
Review from Customer Support Dept
What is the best part about your compensation package?
free ski lessons and meal discounts
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It is public knowledge how many passes Vail Resorts sells and the cost of each pass is exorbitant. They cannot offer quality service, and I don't like working for a company who treats their customers so disrepectfully.
Review from Customer Support Dept
Long hours, hard work, need higher pay.
Review from Customer Support Dept
What are some of the best things about your team?
My team has a good group of hard-working and fun individuals. Look forward to seeing them at work every day.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
teamwork and pulling their own weight
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The staff support each other because we know we are all undervalued. I feel valued by my coworkers because we all make it bearable and fun.
Review from Customer Support Dept
Employees on the same level trust one another and have great teamwork and fun together. Share common goals for quality of employment to improve in the company.
Review from Customer Support Dept
What needs to change to make the company culture better?
Management is arrogant and does not resolve your complaints
Review from Customer Support Dept
What did you like most about the interview process?
tell employees they are responsible for their own transportation
Review from Customer Support Dept
They were open to answering all of my questions, and transferred my application internally to a different position than I originally applied for because they listened to my needs and found a better fit for me.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Getting to help guests on the mountain and being able to ski all day.
Review from Customer Support Dept
What's going wrong and how can it be improved?
lift ticket prices are too high
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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