Wish – It's not what I was expecting or hoping for. Grand plans for expansion have been dashed due to unclear road maps (if they even exist) and no leadership. Motivation and excitement starts from the top down and there's literally none of it from our executives. | Comparably

Wish – It's not what I was expecting or hoping for. Grand plans for expansion have been dashed due to unclear road maps (if they even exist) and no leadership. Motivation and excitement starts from the top down and there's literally none of it from our executives.

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Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 60 countries around the world discover new products. For our over 170,000 merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place. read more
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It's not what I was expecting or hoping for. Grand plans for expansion have been dashed due to unclear road maps (if they even exist) and no leadership. Motivation and excitement starts from the top down and there's literally none of it from our executives.

What's going wrong and how can it be improved?

It would be easier to ask "what's going right?" and that answer would be "we're making money". Other than that, it's a very disjointed company and there's no clear direction, which leads to low or no motivation.

What is the best part about your compensation package?

Salary. As a manager, it is helpful to know my team is paid at or above market rate and it's not a conversation I need to have in my weekly 1:1s. Fair compensation also helps not distract from the task(s) at hand.

What do your coworkers need to improve and how could you work together better?

Communication. It's pretty disturbing to send an email knowing there's only a 50/50 chance someone is going to respond. In some cases (and with some people, particularly at the executive level), the chances of getting a response are 25% at the best of times and more consistently 5-10%.

What needs to change to make the company culture better?

Well, having one for starters. This company has the least amount of culture at any I've been exposed to (5+ startups in the past decade). Core values are a good start. Take those into hiring practices. Then the right people with the right values can help instill culture organically.

What does the leadership team need to get better at?

Communication. It is obscenely difficult to understand what direction the company is going and where we're supposedly headed. The quarterly all-hands meetings are more like a presentation to the board and don't do much to inform the masses of what's going on besides as an update on the bottom line.

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