Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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This has been one of the worst jobs I've had in my career. My morale couldn't be lower.
What needs to change to make the company culture better?
There is no culture. It needs a culture.
What's going wrong and how can it be improved?
Leadership is non-existent, directives and systems are constantly changing and convoluted, there is no feeling of team or belonging, pay and benefits are terrible. Non-existent feedback or communication about goals or growth.
What does the leadership team need to get better at?
Communication, tying goals to the work I've actually been doing, an annual review, and explanation why I received no raise, and an insulting bonus amount. Any kind of leadership presence, I've had next to none.
Why do you feel undervalued and what would make you feel better about your compensation?
I took a pay cut coming to Zenith, under the impression that there was growth potential. I am underpaid for the position and work expectation. There has been no growth potential, no feedback, no leadership, and a reduction in my health benefits this past year. Pay and benefits are not good.
What do your coworkers need to improve and how could you work together better?
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
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