Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Direct in office management is great. I think higher ups, not in the office, jump to make changes that directly effect peoples jobs without knowing the details of the job. This causes tension when launching new programs, receiving bulks of new mail. The changes almost always come with no instruction
Briefly describe your overall experience at your company
I feel it is an average work experience, with some people or teams making it better. As for pay, I feel the company does not cosider the value of an employee when a promotion may be occuring.
What makes you most happy at work?
Team coworkers and direct management
What is most positive about the culture and environment at your company?
The environment is friendly. Some departments are more distant then others, but no issues.
What are some of the best things about your team?
Most of my team, and my previous team, are all willing to help, answer questions, as well as jump in when needed in different areas.
What are some of the best things about your team?
I actually do not enjoy the other member on my team, I do enjoy other people in the office, and old team members I used to work with.
What is most positive about the culture and environment at your company?
Certain teams participate in pot lucks, or themed lunches, this is fun to particpate in and gives everyone a chance to pull away and connect on a more personal level
What do you like best about the leadership team?
My direct manager is phenomenal. Our goals and expectations are clearly laid out. They are firm, yet respectful in any recoaching that is necessary. They are open with communication as to any company updates or changes.
Why do you feel undervalued and what would make you feel better about your compensation?
I believe pay is the reason for feeling undervalued. With 3 promotions over my time, it feels as though the company penny pinches. The 3% raise, even though it is a union thing, is not fair to all. Employees who do half the work as their co workers get the same raise.
Why do you feel undervalued and what would make you feel better about your compensation?
Though I have moved up through the company and proven in each of my previous roles that I am effecient, reliable, and also able to assist in figuring out quicker more effecient ways to perform works tasks, I am always only offered the bottom, or near bottom, pay rate for a new role.
What do you like best about the leadership team?
The direct in office Management Team for National Pension Fund and VAP are awesome, Joe Minard include. As far as people above them direct changes are made often that affect the NPF and VAP team and it seems the changes are made without any real knowledge of the job or the people the changes effect
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