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NPS
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Zuora
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About Zuora's Brand
We help recurring revenue businesses nurture and monetize direct, digital relationships. After starting with Zuora Billing nearly 15 years ago, Zuora’s award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. Among its major competitors, Zuora is ranked in 5th place for NPS while AvidXchange is 1st, and Recurly is 2nd.Their current market cap is $1.82B
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Zuora Ranking
- #3 / 4 of its competitors
Zuora NPS
Zuora's Net Promoter Score (NPS) is a 4 with 41% Promoters, 22% Passives, and 37% Detractors. Net Promoter Score tracks whether Zuora's customers would recommend using the product based on a scale of -100 to 100.
Zuora Overall NPS
| 41% | Promoters |
|---|---|
| 22% | Passives |
| 37% | Detractors |
Zuora NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 -1 | Nov 2022 | -1 |
Mar 2023 1 | Mar 2023 | 1 |
Jun 2023 4 | Jun 2023 | 4 |
Aug 2023 7 | Aug 2023 | 7 |
Dec 2023 5 | Dec 2023 | 5 |
Feb 2024 3 | Feb 2024 | 3 |
Mar 2024 4 | Mar 2024 | 4 |
Jun 2024 3 | Jun 2024 | 3 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 2 | Jan 2025 | 2 |
May 2025 4 | May 2025 | 4 |
How Other Brands Compare
Zuora is ranked third for NPS among its competitors. AvidXchange and SAP come in first and second, with PROS coming in at #4. Among those competitors, it is the lowest valued company behind SAP.
Zuora |  SAP |  AvidXchange |  PROS | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | 4 | 32 | 46 | -56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.82B | $154.48B | $2.50B | $1.96B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zuora NPS by Gender
Zuora's NPS was rated 18 by Male customers on Comparably.
Male
18
Zuora's NPS was rated 18 by Male customers on Comparably.
45%
Promoters
28%
Passives
27%
Detractors
Female
N/A
Zuora's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Zuora NPS by Ethnicity
Zuora's NPS was rated 24 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 24 | Asian or Pacific Islander | 24 |
Zuora NPS by Age
Zuora's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Zuora NPS by Usage
Zuora's NPS was rated the highest by customers who have used Zuora's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -30 | Less than 1 Year | -30 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Zuora NPS vs. Competitors
Compared to its competitors, Zuora's NPS is rated right above goTransverse, and is preceded by ConnectWise.
| COMPANY | NPS Score | |
|---|---|---|
| AvidXchange | 46 |
 | Recurly | 45 |
| SAP | 32 |
 | ConnectWise | 27 |
| Zuora | 4 |
 | goTransverse | N/A |
 | Aria Systems | -31 |
 | Vindicia | -50 |
| PROS | -56 |
 | Klue | -100 |
Zuora Customer Reviews
Out of the 4 Zuora customer reviews 3 were positive and 1 was constructive. Zuora customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Zuora Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Zuora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zuora Customer Loyalty Score by Gender
Zuora's Customer Loyalty score was rated 92 by Male customers on Comparably.
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Male
92%
Yes
Female
N/A
Yes
Zuora Customer Loyalty Score by Ethnicity
Zuora's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zuora.
100
out of 100
Asian or Pacific Islander
Zuora Customer Loyalty Score by Age
Zuora's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zuora.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
Zuora Customer Loyalty Score by Usage
Zuora's Customer Loyalty score was rated the highest by customers who have used Zuora's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zuora Customer Loyalty Score by Industry
Zuora's Customer Loyalty score was rated 80% by Tech industry customers.
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Zuora Customer Loyalty vs. Competitors
Compared to its competitors, Zuora's Customer Loyalty score is rated right above Recurly, and is preceded by SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aria Systems | 100% |
| SAP | 81% |
| Zuora | 77% |
| Recurly | 76% |
| ConnectWise | 73% |
| AvidXchange | 72% |
| PROS | 59% |
| Vindicia | 55% |
| Klue | 10% |
| goTransverse | N/A |
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Zuora Product Quality
3.8/5
Zuora has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Zuora Product Information
Zuora serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. Zuora supports Web devices and offers products for medium and large sized businesses.
Zuora’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zuora's product the highest. Reviewers from the Education industry rated Zuora the lowest at 3.
- Website
- https://www.zuora.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
SaaS
Languages Supported
English
Product Type
Payment Management Software
Shopping Cart Software
Communication Software
Billing & Invoicing Software
Subscription Management Software
Quick Insights into Zuora Product Quality
Zuora's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 41-45.
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Ranked Zuora Product Quality the Highest
Ranked Zuora Product Quality the Lowest
Zuora Product Quality Score by Gender
Zuora's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Zuora Product Quality Score by Ethnicity
Zuora's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zuora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Zuora Product Quality Score by Age
Zuora's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zuora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
41-45 2.6 | 41-45 | 2.6 |
46-50 4.3 | 46-50 | 4.3 |
Zuora Product Quality Score by Usage
Zuora's Product Quality score was rated the highest by customers who have used Zuora's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Zuora Product Quality Score by Industry
Zuora's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Zuora Product Quality vs. Competitors
Compared to its competitors, Zuora's Product Quality score is rated right above PROS, and is preceded by ConnectWise.
| COMPANY | Product Quality Score | |
|---|---|---|
| AvidXchange | 4.3/5 |
| Recurly | 4.1/5 |
| SAP | 4.1/5 |
| ConnectWise | 3.8/5 |
| Zuora | 3.8/5 |
| PROS | 3.2/5 |
| Aria Systems | 2.7/5 |
| Vindicia | 2.2/5 |
| Klue | 1.5/5 |
| goTransverse | N/A |
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Zuora Pricing
Zuora ROI & Value For Money
3.9/5
Zuora has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Zuora Pricing Plans
Zuora has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Zuora?
Medium Businesses
Large Enterprises
Quick Insights into Zuora ROI
Zuora's ROI score was rated highest by customers who have used Zuora's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
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Ranked Zuora ROI the Highest
Ranked Zuora ROI the Lowest
Zuora ROI Score by Gender
Zuora's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Zuora ROI Score by Ethnicity
Zuora's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zuora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Zuora ROI Score by Age
Zuora's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zuora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.3 | 46-50 | 3.3 |
Zuora ROI Score by Usage
Zuora's ROI score was rated the highest by customers who have used Zuora's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Zuora ROI Score by Industry
Zuora's ROI score was rated 3.6 stars by Tech industry customers.
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Zuora Pricing vs. Competitors
Compared to its competitors, Zuora's ROI score is rated right above ConnectWise, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| AvidXchange | 4.4/5 |
| Recurly | 3.9/5 |
| SAP | 3.9/5 |
| Zuora | 3.9/5 |
| ConnectWise | 3.8/5 |
| PROS | 2.9/5 |
| Vindicia | 2.5/5 |
| Aria Systems | 1.5/5 |
| Klue | 1.5/5 |
| goTransverse | N/A |
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Zuora Customer Satisfaction (CSAT)
Zuora Customer Satisfaction (CSAT) Score
84 / 100
Zuora has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
28%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zuora Customer Satisfaction
Zuora's Customer Satisfaction score was rated highest by customers who have used Zuora's products/services for 1 to 2 Years.
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Ranked Zuora Customer Satisfaction the Highest
Zuora Customer Satisfaction Score by Gender
Zuora's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Zuora Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Zuora's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
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87 / 100
Very Satisfied
38%
Satisfied
49%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
Zuora Customer Satisfaction Score by Usage
Zuora's Customer Satisfaction score was rated 100 points by customers who have used Zuora's products/services for 1 to 2 Years.
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Zuora Customer Satisfaction Score by Industry
Zuora's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Zuora Customer Satisfaction vs. Competitors
Compared to its competitors, Zuora's Customer Satisfaction score is rated right above SAP, and is preceded by AvidXchange.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AvidXchange | 88% |
| Zuora | 84% |
| SAP | 81% |
| Recurly | 80% |
| ConnectWise | 52% |
| PROS | 50% |
| Aria Systems | 0% |
| Vindicia | 0% |
| Klue | 0% |
| goTransverse | 0% |
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Zuora Customer Service
3.7/5
Zuora has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Zuora's Customer Service
Address
101 Redwood Shores Pkwy, Redwood City, CA 94065
Website
https://www.zuora.com/
Phone Number
1-800-425-1281
Zuora's Social Links
Quick Insights into Zuora Customer Service
Zuora's Customer Service score was rated highest by customers who have used Zuora's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
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Ranked Zuora Customer Service the Highest
Ranked Zuora Customer Service the Lowest
Zuora Customer Service Score by Gender
Zuora's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Zuora Customer Service Score by Ethnicity
Zuora's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zuora.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Zuora Customer Service Score by Age
Zuora's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zuora.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.3 | 46-50 | 3.3 |
Zuora Customer Service Score by Usage
Zuora's Customer Service score was rated the highest by customers who have used Zuora's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Zuora Customer Service Score by Industry
Zuora's Customer Service score was rated 3.5 stars by Tech industry customers.
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Zuora Customer Service vs. Competitors
Compared to its competitors, Zuora's Customer Service score is rated right above ConnectWise, and is preceded by Recurly.
| COMPANY | Customer Service Score | |
|---|---|---|
| AvidXchange | 4.3/5 |
| SAP | 4/5 |
| Recurly | 3.7/5 |
| Zuora | 3.7/5 |
| ConnectWise | 3/5 |
| PROS | 2.9/5 |
| Vindicia | 2.7/5 |
| Aria Systems | 2.6/5 |
| Klue | 1.5/5 |
| goTransverse | N/A |
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Consumer vs. Employees
Zuora scored a 4 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Zuora would recommend the brand to a friend. ENPS measures how likely Zuora employees would recommend working at Zuora to a friend.
Net Promoter Score
4
NPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
