First Citizens Bank Claimed Company

EMPLOYEE PARTICIPANTS: 116

TOTAL RATINGS: 1013

Wells Fargo Claimed Company

EMPLOYEE PARTICIPANTS: 1767

TOTAL RATINGS: 23259

First Citizens Bank vs Wells Fargo

Compare First Citizens Bank versus Wells Fargo for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 116 employees and customers of First Citizens Bank and 1767 employees and customers of Wells Fargo.

First Citizens Bank

First Citizens Bank's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of First Citizens Bank.

Wells Fargo

Wells Fargo's brand is ranked #139 in the list of Global Top 1000 Brands, as rated by customers of Wells Fargo. Their current market cap is $156.41B.

2.8/5

Product Quality

3.4/5

2.9/5

Pricing

3.4/5

2.7/5

Customer Service

3.5/5

-13

NPS Score

39%	Promoters
9%	Passive
52%	Detractors

NPS Score

44%	Promoters
19%	Passive
37%	Detractors

Net Promoter Score
Winner by 20

See how First Citizens Bank compares to its competitors

See how Wells Fargo compares to its competitors

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JPMorgan Chase & Co

Working at First Citizens Bank vs Working at Wells Fargo

78 / 100

CEO Rating
Winner by 9%

Charles Scharf

69 / 100

CEO Rating

First Citizens Bank

First Citizens Bank doesn't have enough ratings to calculate the Team Culture Ratings.

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Wells Fargo

Employees at Wells Fargo rate their CEO, Charles Scharf, 69/100. This score is 9% lower than the scores of First Citizens Bank's CEO, Frank Holding, Jr.. Employees in the Finance and HR departments rate Charles Scharf the highest.

CEO Score 78

CEO Score

CEO Score 69

Overall Culture 76

Overall Culture

Overall Culture 69

eNPS

Gender Score 88

Gender Score

Gender Score 69

Diversity Score 83

Diversity Score

Diversity Score 66

Perk And Benefits 83

Perk And Benefits

Perk And Benefits 77

Professional Dev. 72

Professional Dev.

Professional Dev. 54

Overall Culture at First Citizens Bank vs Wells Fargo

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Overall Culture a 76/100, with HR and Sales as the two departments that rate their experience the highest.

Overall Culture
Winner by 7%

/ 100

Wells Fargo

Employees at Wells Fargo rate their Overall Culture a /100, with Finance and HR as the two departments that rate their experience the highest.

First Citizens Bank
Wells Fargo69

Employee Net Promoter Score at First Citizens Bank vs Wells Fargo

eNPS

First Citizens Bank

46 Promoters 49%

15 Passives 16%

33 Detractors 35%

Employee Net Promoter Score
Winner by 9%

eNPS

Wells Fargo

613 Promoters 43%

272 Passives 19%

550 Detractors 38%

First Citizens Bank
Wells Fargo3

Gender Score at First Citizens Bank vs Wells Fargo

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Gender Score a 88/100, with Sales and Operations as the two departments that rate their experience the highest.

Gender Score
Winner by 19%

/ 100

Wells Fargo

Employees at Wells Fargo rate their Gender Score a /100, with Engineering and Finance as the two departments that rate their experience the highest.

First Citizens Bank
Wells Fargo69

Diversity Score at First Citizens Bank vs Wells Fargo

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Diversity Score a 83/100.

Diversity Score
Winner by 17%

/ 100

Wells Fargo

Employees at Wells Fargo rate their Diversity Score a /100, with Customer Support and Admin as the two departments that rate their experience the highest.

First Citizens Bank
Wells Fargo66

Perk and Benefits Score at First Citizens Bank vs Wells Fargo

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Perk and Benefits Score a 83/100, with Operations and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 6%

/ 100

Wells Fargo

Employees at Wells Fargo rate their Perk and Benefits Score a /100, with Admin and Finance as the two departments that rate their experience the highest.

First Citizens Bank
Wells Fargo77

Professional Development Score at First Citizens Bank vs Wells Fargo

/ 100

First Citizens Bank

Employees at First Citizens Bank rate their Professional Development Score a 72/100.

Professional Development Score
Winner by 18%

/ 100

Wells Fargo

Employees at Wells Fargo rate their Professional Development Score a /100, with Admin and Design as the two departments that rate their experience the highest.

First Citizens Bank
Wells Fargo54

Leadership Culture Ratings vs Wells Fargo

First Citizens Bank

80 / 100

Leadership Culture Ratings vs Wells Fargo
Winner by 12%

Wells Fargo

68 / 100

First Citizens Bank rates % higher than Wells Fargo on Leadership Culture Ratings vs Wells Fargo Ratings based on looking at 5296 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's goals clear, and are you invested in them?" and "How often do you get valuable feedback on how to improve at work?".

First Citizens Bank
Wells Fargo68

Compensation Culture Ratings vs Wells Fargo

First Citizens Bank

78 / 100

Compensation Culture Ratings vs Wells Fargo
Winner by 6%

Wells Fargo

72 / 100

First Citizens Bank rates % higher than Wells Fargo on Compensation Culture Ratings vs Wells Fargo Ratings based on looking at 3807 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Are you satisfied with your stock/equity compensation?".

First Citizens Bank
Wells Fargo72

Team Culture Ratings vs Wells Fargo

First Citizens Bank

81 / 100

Team Culture Ratings vs Wells Fargo
Winner by 6%

Wells Fargo

75 / 100

First Citizens Bank rates % higher than Wells Fargo on Team Culture Ratings vs Wells Fargo Ratings based on looking at 3470 ratings from employees of the two companies. Ratings come from the answers to questions like "What are some of the best things about your team?" and "Do you look forward to interacting with your coworkers?".

First Citizens Bank
Wells Fargo75

Environment Culture Ratings vs Wells Fargo

First Citizens Bank rates % lower than Wells Fargo on Environment Culture Ratings vs Wells Fargo Ratings based on looking at 3567 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your work environment positive or negative?" and "What needs to change to make the company culture better?".

First Citizens Bank
Wells Fargo71

Sentiment Culture Ratings vs Wells Fargo

First Citizens Bank

72 / 100

Sentiment Culture Ratings vs Wells Fargo
Winner by 3%

Wells Fargo

69 / 100

First Citizens Bank rates % higher than Wells Fargo on Sentiment Culture Ratings vs Wells Fargo Ratings based on looking at 3828 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you typically excited about going to work each day?" and "How confident are you about the future success of your company?".

First Citizens Bank
Wells Fargo69