Genesys Claimed Company

EMPLOYEE PARTICIPANTS: 238

TOTAL RATINGS: 2650

Interactions Claimed Company

This companyis accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 108

TOTAL RATINGS: 2768

Genesys vs Interactions

Compare Genesys versus Interactions for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 238 employees and customers of Genesys and 108 employees and customers of Interactions.

Genesys

Genesys's brand is ranked #896 in the list of Global Top 1000 Brands, as rated by customers of Genesys. Their current valuation is $89.41M.

Interactions

Interactions's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Interactions. Their current valuation is $450.00M.

3.7/5

Product Quality

4.5/5

3.7/5

Pricing

4.7/5

3.7/5

Customer Service

4.7/5

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

100

NPS Score

100%	Promoters
0%	Passive
0%	Detractors

Net Promoter Score
Winner by 89

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Working at Genesys vs Working at Interactions

72 / 100

CEO Rating

Mike Iacobucci

84 / 100

CEO Rating
Winner by 12%

Genesys

Genesys doesn't have enough ratings to calculate the Team Culture Ratings.

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Interactions

Employees at Interactions rate their CEO, Mike Iacobucci, 84/100. This score is 12% higher than the scores of Genesys' CEO, Tony Bates. Employees in the Marketing and HR departments rate Mike Iacobucci the highest.

CEO Score 72

CEO Score

CEO Score 84

Overall Culture 67

Overall Culture

Overall Culture 80

eNPS

Gender Score 74

Gender Score

Gender Score 84

Diversity Score 54

Diversity Score

Diversity Score 80

Perk And Benefits 67

Perk And Benefits

Perk And Benefits 92

Professional Dev. 48

Professional Dev.

Professional Dev. 67

Overall Culture at Genesys vs Interactions

/ 100

Genesys

Employees at Genesys rate their Overall Culture a 67/100, with HR and Product as the two departments that rate their experience the highest.

/ 100

Interactions

Employees at Interactions rate their Overall Culture a /100, with Marketing and HR as the two departments that rate their experience the highest.

Overall Culture
Winner by 13%

Genesys67
Interactions

Employee Net Promoter Score at Genesys vs Interactions

eNPS

Genesys

95 Promoters 47%

42 Passives 21%

63 Detractors 32%

eNPS

Interactions

41 Promoters 43%

29 Passives 31%

24 Detractors 26%

Employee Net Promoter Score
Winner by %

Genesys16
Interactions

Gender Score at Genesys vs Interactions

/ 100

Genesys

Employees at Genesys rate their Gender Score a 74/100, with Marketing and Sales as the two departments that rate their experience the highest.

/ 100

Interactions

Employees at Interactions rate their Gender Score a /100, with Marketing and Engineering as the two departments that rate their experience the highest.

Gender Score
Winner by 10%

Genesys74
Interactions

Diversity Score at Genesys vs Interactions

/ 100

Genesys

Employees at Genesys rate their Diversity Score a 54/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

Interactions

Employees at Interactions rate their Diversity Score a /100, with Design and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 26%

Genesys54
Interactions

Perk and Benefits Score at Genesys vs Interactions

/ 100

Genesys

Employees at Genesys rate their Perk and Benefits Score a 67/100, with HR and Customer Support as the two departments that rate their experience the highest.

/ 100

Interactions

Employees at Interactions rate their Perk and Benefits Score a /100, with Product and HR as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 25%

Genesys67
Interactions

Professional Development Score at Genesys vs Interactions

/ 100

Genesys

Employees at Genesys rate their Professional Development Score a 48/100, with Sales and Customer Support as the two departments that rate their experience the highest.

/ 100

Interactions

Employees at Interactions rate their Professional Development Score a /100, with Marketing and Operations as the two departments that rate their experience the highest.

Professional Development Score
Winner by 19%

Genesys47
Interactions

Leadership Culture Ratings vs Interactions

Genesys rates % lower than Interactions on Leadership Culture Ratings vs Interactions Ratings based on looking at 1418 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you approve of the job your executive team is doing at your company?" and "Do you feel comfortable giving your boss negative feedback?".

Genesys69
Interactions

Compensation Culture Ratings vs Interactions

Genesys rates % lower than Interactions on Compensation Culture Ratings vs Interactions Ratings based on looking at 591 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "Do you believe you're paid fairly?".

Genesys67
Interactions

Team Culture Ratings vs Interactions

Genesys rates % lower than Interactions on Team Culture Ratings vs Interactions Ratings based on looking at 520 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "Are your company's meetings effective?".

Genesys72
Interactions

Environment Culture Ratings vs Interactions

Genesys rates % lower than Interactions on Environment Culture Ratings vs Interactions Ratings based on looking at 794 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "Do you have a close friend at work?".

Genesys63
Interactions

Sentiment Culture Ratings vs Interactions

Genesys rates % lower than Interactions on Sentiment Culture Ratings vs Interactions Ratings based on looking at 696 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What do you like best about your company?".

Genesys71
Interactions