UnitedHealth Group – Making customer service available in the US ON REQUEST. Outsourcing leaves a lot to be desired. Employees that actually understand the problem and want to help solve it. I have been on the phone for HOURS trying to sort out a problem that UHC caused. One call was THREE HOURS. WITH NO HELP!!!

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Making customer service available in the US ON REQUEST. Outsourcing leaves a lot to be desired. Employees that actually understand the problem and want to help solve it. I have been on the phone for HOURS trying to sort out a problem that UHC caused. One call was THREE HOURS. WITH NO HELP!!!

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

Terrible which is why I left and I’m glad o did

Was hat Ihnen am Interviewprozess am besten gefallen?

the process was virtual, mainly telephonic

Was sind einige der besten Dinge an Ihrem Team?

Documentation

Was läuft falsch und wie kann es verbessert werden?

Stop shooting the messengers and avoiding management responsibilities

Was braucht das Führungsteam, um besser zu werden?

Seeing people as people and not as work machines. Team building, team culture, and honesty is lacking.

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