
Having the overall resources to be successful.
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Some managers are very competent and professional, others woefully not.
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I believe there should be an equity protocol used when assigning servers.
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It clearly is not standardized in any way - mine was very short.
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The lack of consistency in management means that the experience is very dependent upon management upholding standards in order for staff to work collaboratively.
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It is positive when things are running smoothly, much less so when tickets run for extended periods at 30 - 50 minutes, particularly during busy times.
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