The people seem to be very genuine and care about the customer.
¿Qué va mal y cómo puede mejorarse?
Start with the basics: Common Professional Curtesy Company Internal Governance 100% buy in from All departments for Customer Success to make impact and do what it is intended to do Interdepartmental communications
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¿Qué necesita mejorar el equipo directivo?
Overall company governance is nonexistent. For example: emails are not answered in a timely fashion if at all, Slack is used as communication of record (which is terrible) and the poorest use of salesforce I have ever experienced between CS and Support. NO Clear Processes
Revisión
Other Employee Reviews for Phenom
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