
Follow policy and be consistent
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Communication with employees. The pressure at work to do everything perfect is why people quit.
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Having to be perfect in every call is stressful. Verbatim on survey can say the rep was great but the store wasn't, the bad survey stays :-(
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We are held responsible for others people's actions and if I have to credit a $500 vzw/rep error it hurts my stats. I take the hit
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