Stop treating the customers like cash cows with no brains. Emphasize building relationships with customers. Focusing on long term goals of customer retention outside of gimmick points etc. Raise wages to motive employees to go above and beyond instead of minimum. Change anti customer policies.

My general manager was a great guy honestly but most managers in the company and above are awful. They are completely disconnected from the customer and the company doesn't care about the customers needs and encourages sales behaviors that often result in customers being cheated or abused.

My co workers were a bunch of uneducated unmotivated sad people. This is the kind of desperation advance auto attracts because you really have to think you have no better options to be complacent and work there. They should all leave the company until wages get better. Sorry thats facts.

The internet is offering better pricing and availability. Most employees aren't educated or trained enough to provide proper service. Most employees don't even know how to look up a car properly and don't read any special details of model specific parts. Too much to even state in 300 words honestly.

To put it into perspective. I make 30 dollars a hour now doing Door Dash. Getting paid weekly. Making my own schedule. Working less hours and making higher wages. They rely on your ignorance of a better job to keep you there. They will fight you over a dollar raise tooth and nail.