
The managers who interviewed me were nice and welcoming.
Prices raised constantly and when a channel is dropped the price doesn't fluctuate.
Vacation/personal paid time off. You get 2 weeks vaca and 1 or 2 weeks personal.
Co-workers are helpful but it all depends on the team you get some are more helpful than others.
Let us do our jobs... ket us be free to talk to the customers while following the trouble shooting steps. Forcing empathy in the first 2 mins makes it sound fake or forced.