Spectrum CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Always trying to make your day better
Review from Customer Support Dept
Always supportive. All about communications btw employees
Review from Customer Support Dept
empowers you to do your best.
Review from Customer Support Dept
they are very open and honest
Review from Customer Support Dept
She always has our back. Shes right there when we need her. And other leadership supporting our pids are just as great
Review from Customer Support Dept
What does the leadership team need to get better at?
I am a single mother I have two boys to be home with during the time of the coronavirus and the schools are shut down you guys are not being very understanding i’m not working wi
Review from Customer Support Dept
they need to care about their consumer
Review from Customer Support Dept
They are greed mongers that have no conern for people.
Review from Customer Support Dept
Employees work - life balance
Review from Customer Support Dept
Managing a team without being dehumanizing
Review from Customer Support Dept
What is the best part about your compensation package?
The retirement 401k package. Free cable, but internet was subpar.
Review from Customer Support Dept
Benefits medical dental vision and free services
Review from Customer Support Dept
Is one of the best out there.
Review from Customer Support Dept
the short term disability benefits
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Free cable and internet and phone
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
If you are an employee at Spectrum, you will be undervalued. They don’t know how to treat you as a person trying to make a living. Instead you?
Review from Customer Support Dept
As a bilingual representative, we dont receive any extra pay for taking calls for both queues
Review from Customer Support Dept
I work often and have a lot of responsibilities that upper management passes down because they dont want to do it. I don't mind doing it, just pay me more.
Review from Customer Support Dept
Every little metric gets criticized instead of constructively worked on
Review from Customer Support Dept
We work hard. I believe more pay is needed
Review from Customer Support Dept
What are some of the best things about your team?
I don’t want to answer any of these questions aga
Review from Customer Support Dept
Everyone being so nice and willing to better you.
Review from Customer Support Dept
team work and willingness to help out
Review from Customer Support Dept
We have each others back when needed
Review from Customer Support Dept
The suppoet we have for each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers need FAR better training than what they get. I get tired of being the one of the only few who knows what is going on. It’s not their
Review from Customer Support Dept
the change is constant and poorly passed along
Review from Customer Support Dept
They need to not have the mentality of every man for themselves.
Review from Customer Support Dept
They should be more prepared on their jobs
Review from Customer Support Dept
there is just no communication with anyone at this job
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The employees and coworkers are generally the best I've worked with.
Review from Customer Support Dept
Overall it’s a positive company except for they do not know how to work with their employees when there is a state emergency like the coronavirus and most places are shutting down I’m not able to stay home with m
Review from Customer Support Dept
they dont care about their consumers so the customers are negative
Review from Customer Support Dept
The open windows around the call center
Review from Customer Support Dept
My team members are the best.
Review from Customer Support Dept
What needs to change to make the company culture better?
Treat hardworking employees with respect and compassion. You never know what is going on in someone else’s life. Be kind, and be fair. Keep your favoritism out
Review from Customer Support Dept
Stop treating us like pawns on your board game to look good for shareholders. We’re real people with real families and real bills! Stop putting us in compromising positions in the event of natural disasters because it effects the bottom line. Sudden
Review from Customer Support Dept
better building, more incentives, bonuses, more feedback
Review from Customer Support Dept
Less work and bring back incentives
Review from Customer Support Dept
again communication is key and there is none
Review from Customer Support Dept
What did you like most about the interview process?
My (out of state) recruiter. My application and interview process was handled in a expeditiously.
Review from Customer Support Dept
Relatively quick response, but hiring process took sometime.
Review from Customer Support Dept
Don’t want to answer these questions again this is about the coron
Review from Customer Support Dept
Scenarios with customers and cable situations that are basic to speak about putting me directly in the type of work
Review from Customer Support Dept
I met with the, at that time, highest member of management
Review from Customer Support Dept
What would you improve about your company's interview process?
make it more professional and less informal
Review from Customer Support Dept
The interview process isn't an issue. It's mainly the way things are run on the management side
Review from Customer Support Dept
the inital process was quick but the rest took a lonjg time
Review from Customer Support Dept
What makes you most happy at work?
The customers. I thoroughly enjoyed making their experience a happy one. I was especially satisfied by turning a bad situation into a positive solution.
Review from Customer Support Dept
I love my job just wish you guys were more understanding and would work with your employees more like giving them time off during the coronavirus so they can be home with their children because their schools are canceled and have no one else to be there for them
Review from Customer Support Dept
Getting internet and cable and phone and helping others fix theirs.
Review from Customer Support Dept
My co-workers smiling faces and attitudes
Review from Customer Support Dept
a productive day in which I have achieved my goals.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Reports, reports, and more reports. There is no way to not be on at least one of them. They’ve got their heads so far up our as**s we can sit a
Review from Customer Support Dept
The workload is very demanding. Many days it feels like we dont have time to take a breath in between calls. Severely understaffed on weekends and even worse on the holidays. I worked christmas thanksgiving, and new year's day. All of which were busy even though there were few callers.
Review from Customer Support Dept
they need to have and stick to values
Review from Customer Support Dept
Policy and procedures need to be re-evaluated.
Review from Customer Support Dept
Literally everything and there probably isn't much we can do to fix it
Review from Customer Support Dept
What do you like best about your company?
Employee engagement, spark rewards and my coworkers
Review from Customer Support Dept
Benefits and free services and shift differential
Review from Customer Support Dept
What would you most like to see improved at your company?
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