Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
Pay is good, but company seems to put more of a focus on how fast you can get the customers off the phone. As a bilingual rep. We mainly take spanish calls, but we take english calls as well even though we arent compensated for that skill as most other call centers will.
What did you like most about the interview process?
Relatively quick response, but hiring process took sometime.
What is most positive about the culture and environment at your company?
The employees and coworkers are generally the best I've worked with.
Why do you feel undervalued and what would make you feel better about your compensation?
As a bilingual representative, we dont receive any extra pay for taking calls for both queues
What's going wrong and how can it be improved?
The workload is very demanding. Many days it feels like we dont have time to take a breath in between calls. Severely understaffed on weekends and even worse on the holidays. I worked christmas thanksgiving, and new year's day. All of which were busy even though there were few callers.
Other Employee Reviews for Spectrum
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