Spectrum – Customer Service. The first employee talking to the customer must take ownership of that customer and his/her problem until the customer is satisfied. That should also apply, if it is escalated to next level
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com.consulte Mais informação
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Customer Service. The first employee talking to the customer must take ownership of that customer and his/her problem until the customer is satisfied. That should also apply, if it is escalated to next level