Alkami Technology Заявленная компания
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities. читать еще
I enjoy digging into a problem and solving it for our client. Unfortunately, my position has shifted from resolution-focused to simply adhering to communication SLAs rather than resolving the actual issue. When my workload doubles overnight, I'm not sure how I can have an enjoyable experience.
Чем вы больше всего довольны в вашем пакете компенсаций?
Salary is the best part.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
The peers (other ICs) that I work with every day.
Чем вы больше всего довольны в вашем пакете компенсаций?
Health Insurance is the best part of the compensation package.
Что приносит вам больше всего счастья/радости на работе?
Solving our client's issues with platform configuration brings me joy.
Каковы самые лучшие качества в вашей команде?
My team collaborates quite well together. They are easy to talk to and knowledgeable about our tools and processes.
Что самое позитивное вы можете сказать о культуре и обстановке на вашей работе?
We Win Together. This means collaboration, documentation and willingness to be a team player is how we provide the best customer experience.
В чем руководство должно стать лучше?
Understanding that AI should not replace people. We essentially have a skeleton crew in Support, resulting in a poor customer experience for most of their submissions.
В чем руководство должно стать лучше?
Leadership needs to get better at understanding the work that ICs do. For me there is a disconnect I feel with the leadership demanding goals be met without an understanding or a plan to get there.
Каковы самые лучшие качества в вашей команде?
My team is very learning focused and in order to that we need to collaborate. We attend meetings where we bring up difficult issues that clients are experiencing and troubleshoot them together in a constructive way.
Что идёт не так, и как это можно улучшить?
There is an overwhelming amount of work to be done after the January layoffs. Support is in the midst of migrating from Jira to ServiceNow so we are working in two different platforms. Constantly getting pinged by various teams/managers about how tickets are out of SLA. Impossible to make progress.
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