Klaviyo Announces Launch of Initial Public Offering
When I first began at Klaviyo I felt there was much more focus on the culture/people, but feel this changed along the way. The multiple leadership changes and turnover of PEs makes it feel as though Support isn't top-of-mind. The perks are great but not enough
What makes you most happy at work?
What makes me happy is being able to help other PEs troubleshoot issues and learning. What makes me unhappy is that a lot of the day-to-day tasks are repetitive
What is most positive about the culture and environment at your company?
My direct leader is great at making us feel like we're more than our numbers and supportive in general. However, I do think that as a company the culture has shifted at Klaviyo
What do you like best about the leadership team?
The Leadership Team has a great vision of what Klaviyo could be, but I don't think the plans always take into account the lift it takes from individual contributors like those on the support team
What are some of the best things about your team?
My specific team has been super welcoming since I began at Klaviyo and that has never changed. The larger Support Team is also helpful when we need to rely on each other to troubleshoot issues.
Why do you feel undervalued and what would make you feel better about your compensation?
With the higher expectations of PEs (the in-depth knowledge we have on the product, numbers we need to meet) it doesn't feel like being paid below 70k is necessarily fair in comparison to other roles
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