Klaviyo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
i am super excited to be a part of Klaviyo family! thank you!
Review from Customer Support Dept
I had high expectations of Klaviyo before joining. My experience has been excellent so far!
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Clarity of purpose and direction
Review from Customer Support Dept
They're open, and they're always keen for feedback - about the things that are going well and things that aren't or that I think should be improved. I can also see that feedback has been actioned, it's not just in one ear and out the other.
Review from Customer Support Dept
Transparency , Honest and loyal
Review from Customer Support Dept
The Leadership Team has a great vision of what Klaviyo could be, but I don't think the plans always take into account the lift it takes from individual contributors like those on the support team
Review from Customer Support Dept
Clear, decisive, thoughtful and always working to better Klaviyo
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Klaviyo yet.
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What is the best part about your compensation package?
The salary + medical + equity
Review from Customer Support Dept
The unlimited book expense! The fact that we can buy almost any book and have it expensed is really great
Review from Customer Support Dept
Health care, free books, learning stipend
Review from Customer Support Dept
We get to expense any books (work-related or not), we have a generous learning stipend to educate ourselves outside of work, and we have a good wellness plan. Also, free Headspace account!
Review from Customer Support Dept
Unlimited paid time off!
Review from Customer Support Dept · See Klaviyo's Response
Why do you feel undervalued and what would make you feel better about your compensation?
The compensation doesn't meet my experience
Review from Customer Support Dept
With the higher expectations of PEs (the in-depth knowledge we have on the product, numbers we need to meet) it doesn't feel like being paid below 70k is necessarily fair in comparison to other roles
Review from Customer Support Dept
I’m not confident in the gender pay equity at Klaviyo. Certain employees are quiett promoted off cycle to Sr. Director and VP roles while female peers who are over performing are not. It would be great if senior leadership in people ops could actively address these issu
Review from Customer Support Dept · See Klaviyo's Response
I feel as though I should be paid more for my work especially knowing others in my role are paid more and my lower compensation was solely based on where I am remotely working. I also took the offer because the recruiter told me to expect a promotion within 6 months and that was an empty promise.
Review from Customer Support Dept · See Klaviyo's Response
In terms of market value comparatively to other support positions, Klaviyo pays fairly well. However, I believe we're asked to do more and provide a higher level of support than many of these companies we draw comparisons to. All in all, if you want the best you have to pay for the best.
Review from Customer Support Dept
What are some of the best things about your team?
A diverse group of outstanding individuals
Review from Customer Support Dept
We're all down to have a good time, and always keen to help each other out when we can
Review from Customer Support Dept
We work well together and get the results we need
Review from Customer Support Dept
My specific team has been super welcoming since I began at Klaviyo and that has never changed. The larger Support Team is also helpful when we need to rely on each other to troubleshoot issues.
Review from Customer Support Dept
Helpful, kind and supportive. Easy to work with - no drama
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The willingness that everyone has to help each other succeed
Review from Customer Support Dept
Very open about what's happening at the company, takes the balance between going serious work and enjoying work quite seriously (we have ping pong table, connect four, and giant jenga at the office for example)
Review from Customer Support Dept
inclusive environment and support is what I can say at this time
Review from Customer Support Dept
My direct leader is great at making us feel like we're more than our numbers and supportive in general. However, I do think that as a company the culture has shifted at Klaviyo
Review from Customer Support Dept
Supportive, encouraging and a desire to enable others to do their best work
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The interview with Andrew the CEO was challenging and informative.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Helping customers resolve their issues and learning with them as part of the process.
Review from Customer Support Dept
When I get good feedback on the work that I did from customers
Review from Customer Support Dept
The happiness and results of my customers
Review from Customer Support Dept
What makes me happy is being able to help other PEs troubleshoot issues and learning. What makes me unhappy is that a lot of the day-to-day tasks are repetitive
Review from Customer Support Dept
Learning new skills, performing well and most of all, making customers happy
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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