0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
451 Research
Marketing or Exec? Claim Your Free Account
About 451 Research's Brand
451 Research is an information technology research and advisory company providing essential insight for the pioneers of the digital economy. Among its major competitors, 451 Research is ranked in 8th place for NPS while Barrett Business Services is 1st, and eClerx Services is 2nd.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
451 Research Ranking
- #4 / 4 of its competitors
451 Research NPS
451 Research's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether 451 Research's customers would recommend using the product based on a scale of -100 to 100.
451 Research Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
451 Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
How Other Brands Compare
451 Research is ranked #4 for NPS among its competitors. Gartner and CDW Corporation come in first and second, with Forrester coming in at third.
451 Research |  Gartner |  CDW Corporation |  Forrester | |
| Global Ranking | #- | #477 | #956 | #- |
| NPS | 0 | 27 | 20 | 16 |
| Valuation Updated every 24 hours for public companies | - | $16.42B | $23.37B | $808.81M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
451 Research NPS vs. Competitors
Compared to its competitors, 451 Research's NPS is rated right above Aberdeen, and is preceded by Hexaware Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Barrett Business Services | 100 |
 | eClerx Services | 30 |
| Gartner | 27 |
| CDW Corporation | 20 |
| Forrester | 16 |
 | IDC | 14 |
 | Hexaware Technologies | 11 |
| 451 Research | 0 |
 | Aberdeen | N/A |
 | Penton | N/A |
 | Md7 | -34 |
451 Research Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of 451 Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
451 Research Customer Loyalty vs. Competitors
Compared to its competitors, 451 Research's Customer Loyalty score is rated right above Barrett Business Services, and is preceded by IDC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Md7 | 100% |
| eClerx Services | 90% |
| Hexaware Technologies | 83% |
| Gartner | 79% |
| CDW Corporation | 71% |
| Forrester | 71% |
| IDC | 69% |
| 451 Research | 68% |
| Barrett Business Services | 55% |
| Aberdeen | N/A |
| Penton | N/A |
Unlock 451 Research Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 451 Research Customer Loyalty vs. Competitors data and gain insights into your customers today.
451 Research Product Quality
4.1/5
451 Research has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock 451 Research's overall Product Quality score rated by its users and customers.
451 Research Product Information
451 Research’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://451research.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Small Business Services
451 Research Product Quality vs. Competitors
Compared to its competitors, 451 Research's Product Quality score is rated right above Gartner, and is preceded by Forrester.
| COMPANY | Product Quality Score | |
|---|---|---|
| Md7 | 5/5 |
| Barrett Business Services | 4.5/5 |
| Forrester | 4.1/5 |
| 451 Research | 4.1/5 |
| Gartner | 3.9/5 |
| IDC | 3.9/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| Aberdeen | N/A |
| Penton | N/A |
Unlock 451 Research Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 451 Research Product Quality vs. Competitors data and gain insights into your customers today.
451 Research Pricing
451 Research ROI & Value For Money
4/5
451 Research has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock 451 Research's overall ROI score rated by its users and customers.
451 Research Pricing vs. Competitors
Compared to its competitors, 451 Research's ROI score is rated right above Gartner, and is preceded by Barrett Business Services.
| COMPANY | Pricing Score | |
|---|---|---|
| Md7 | 5/5 |
| Barrett Business Services | 4/5 |
| 451 Research | 4/5 |
| Gartner | 3.8/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| IDC | 3.6/5 |
| Hexaware Technologies | 3.6/5 |
| Forrester | 3.6/5 |
| Aberdeen | N/A |
| Penton | N/A |
Unlock 451 Research ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 451 Research ROI vs. Competitors data and gain insights into your customers today.
451 Research Customer Satisfaction (CSAT)
451 Research Customer Satisfaction (CSAT) Score
75 / 100
451 Research has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
451 Research Customer Satisfaction vs. Competitors
Compared to its competitors, 451 Research's Customer Satisfaction score is rated right above eClerx Services, and is preceded by IDC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Md7 | 100% |
| Forrester | 90% |
| Hexaware Technologies | 84% |
| Gartner | 78% |
| IDC | 78% |
| 451 Research | 75% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| Aberdeen | 0% |
| Penton | 0% |
Unlock 451 Research Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 451 Research Customer Satisfaction vs. Competitors data and gain insights into your customers today.
451 Research Customer Service
3.8/5
451 Research has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock 451 Research's overall Customer Service score rated by its users and customers.
About 451 Research's Customer Service
Address
20 W.37th Street 6th Floor, New York City, NY
Website
http://451research.com
451 Research Customer Service vs. Competitors
Compared to its competitors, 451 Research's Customer Service score is rated right above IDC, and is preceded by CDW Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Md7 | 5/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Forrester | 4/5 |
| Gartner | 3.9/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| 451 Research | 3.8/5 |
| IDC | 3.7/5 |
| Aberdeen | N/A |
| Penton | N/A |
Unlock 451 Research Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full 451 Research Customer Service vs. Competitors data and gain insights into your customers today.
451 Research as an Employer
3.4/5
451 Research has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
451 Research scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of 451 Research would recommend the brand to a friend. ENPS measures how likely 451 Research employees would recommend working at 451 Research to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
