-100
NPS
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CIENCE
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About CIENCE's Brand
Sales Conversations Start Here. CIENCE is an award-winning software and lead gen services company - human-powered and machine-driven. We provide sales acceleration solutions, uniquely combining our cutting-edge software platform, CIENCE GO, with a pay-for-performance services business model. CIENCE delivers precise sales intelligence and orchestrated multichannel outbound campaigns to accelerate success for fast-growth sales organizations across over 225 B2B industries. Our proven approach consistently yields robust results for more than 2,500 companies. Connect with us at cience.com or on LinkedIn, Twitter, or Facebook to explore how CIENCE drives sales excellence and innovation. Among its major competitors, CIENCE is ranked in 11th place for NPS while LeadGenius is 1st, and Demandbase is 2nd. Overall, CIENCE has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
2.2/5
Customer Service
CIENCE Ranking
- #4 / 4 of its competitors
CIENCE NPS
CIENCE's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CIENCE's customers would recommend using the product based on a scale of -100 to 100.
CIENCE Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CIENCE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
CIENCE is ranked #4 for NPS among its competitors. ZoomInfo and NextRoll come in first and second, with MediaMath coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CIENCE NPS vs. Competitors
Compared to its competitors, CIENCE's NPS is rated right below MediaMath.
| COMPANY | NPS Score | |
|---|---|---|
 | LeadGenius | 100 |
 | Demandbase | 36 |
 | Terminus | 34 |
 | ZoomInfo | 24 |
 | 6sense | 23 |
 | MemoryBlue | 11 |
 | NextRoll | 5 |
 | Lead Forensics | 5 |
 | Choozle | 0 |
 | EBQuickstart | N/A |
 | Belkins | N/A |
 | MediaMath | -100 |
| CIENCE | -100 |
CIENCE Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of CIENCE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CIENCE Customer Loyalty vs. Competitors
Compared to its competitors, CIENCE's Customer Loyalty score is rated right above Terminus, and is preceded by MemoryBlue.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LeadGenius | 100% |
| Choozle | 100% |
| MediaMath | 100% |
| Demandbase | 86% |
| ZoomInfo | 80% |
| NextRoll | 79% |
| 6sense | 74% |
| MemoryBlue | 61% |
| CIENCE | 55% |
| Terminus | 54% |
| Lead Forensics | N/A |
| EBQuickstart | N/A |
| Belkins | N/A |
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CIENCE Product Quality
3.2/5
CIENCE has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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CIENCE Product Information
CIENCE’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.cience.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
CIENCE Product Quality vs. Competitors
Compared to its competitors, CIENCE's Product Quality score is rated right above MediaMath, and is preceded by Terminus.
| COMPANY | Product Quality Score | |
|---|---|---|
| LeadGenius | 5/5 |
| Demandbase | 4.4/5 |
| 6sense | 4.2/5 |
| NextRoll | 3.9/5 |
| ZoomInfo | 3.8/5 |
| Lead Forensics | 3.8/5 |
| Choozle | 3.7/5 |
| MemoryBlue | 3.4/5 |
| Terminus | 3.3/5 |
| CIENCE | 3.2/5 |
| MediaMath | 2.8/5 |
| EBQuickstart | N/A |
| Belkins | N/A |
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CIENCE Pricing
CIENCE ROI & Value For Money
3.5/5
CIENCE has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CIENCE Pricing vs. Competitors
Compared to its competitors, CIENCE's ROI score is rated right above Terminus, and is preceded by MemoryBlue.
| COMPANY | Pricing Score | |
|---|---|---|
| LeadGenius | 5/5 |
| Choozle | 5/5 |
| Demandbase | 4.2/5 |
| 6sense | 4/5 |
| NextRoll | 3.9/5 |
| ZoomInfo | 3.6/5 |
| Lead Forensics | 3.6/5 |
| MemoryBlue | 3.5/5 |
| CIENCE | 3.5/5 |
| Terminus | 3.2/5 |
| MediaMath | 2.5/5 |
| EBQuickstart | N/A |
| Belkins | N/A |
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CIENCE Customer Satisfaction (CSAT)
CIENCE Customer Satisfaction (CSAT) Score
50 / 100
CIENCE has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CIENCE Customer Satisfaction vs. Competitors
Compared to its competitors, CIENCE's Customer Satisfaction score is rated right above Terminus, and is preceded by MemoryBlue.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Demandbase | 92% |
| NextRoll | 86% |
| ZoomInfo | 73% |
| MemoryBlue | 50% |
| CIENCE | 50% |
| Terminus | 37% |
| MediaMath | 25% |
| LeadGenius | 0% |
| 6sense | 0% |
| Lead Forensics | 0% |
| Choozle | 0% |
| EBQuickstart | 0% |
| Belkins | 0% |
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CIENCE Customer Service
2.2/5
CIENCE has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About CIENCE's Customer Service
Address
1624 Market St, Denver, CO 80202
Website
http://www.cience.com
Phone Number
9494242906
CIENCE's Social Links
CIENCE Customer Service vs. Competitors
Compared to its competitors, CIENCE's Customer Service score is rated right above EBQuickstart, and is preceded by Terminus.
| COMPANY | Customer Service Score | |
|---|---|---|
| LeadGenius | 5/5 |
| Choozle | 5/5 |
| MediaMath | 5/5 |
| Demandbase | 4.1/5 |
| NextRoll | 4/5 |
| 6sense | 3.8/5 |
| MemoryBlue | 3.8/5 |
| Lead Forensics | 3.7/5 |
| ZoomInfo | 3.7/5 |
| Terminus | 2.7/5 |
| CIENCE | 2.2/5 |
| EBQuickstart | N/A |
| Belkins | N/A |
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CIENCE as an Employer
4.9/5
CIENCE has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CIENCE scored a -100 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of CIENCE would recommend the brand to a friend. ENPS measures how likely CIENCE employees would recommend working at CIENCE to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 77% | Promoters |
|---|---|
| 16% | Passive |
| 7% | Detractors |
