100
NPS
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Clearly Payments
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About Clearly Payments' Brand
Clearly Payments is an award-winning credit card processor in Canada. It provides end-to-end, beautiful payment processing. Its mission is to drive down the cost for businesses to accept credit cards. Period. Its vision is a world where payments are immediate, free, global, and frictionless. Clearly Payments provides credit card processing to: · Software vendors (SaaS, mobile apps, platforms, ecommerce, etc) · Organizations looking to bring payments in-house and build a new revenue stream, and · Medium to large merchants. It provides low-cost credit card processing services and software for online payments, credit card machines, point-of-sale terminals (POS), a payment gateway, mobile payments, and recurring billing and invoicing. Among its major competitors, Clearly Payments is ranked in 1st place for NPS while Nuvei is 2nd, and Stripe is 3rd.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Clearly Payments Ranking
- #1 / 4 of its competitors
Clearly Payments NPS
Clearly Payments's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Clearly Payments's customers would recommend using the product based on a scale of -100 to 100.
Clearly Payments Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Clearly Payments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Clearly Payments is ranked first for NPS among its competitors. Stripe and Block come in second and third, with Fiserv coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clearly Payments NPS vs. Competitors
Compared to its competitors, Clearly Payments's NPS is rated right above Nuvei.
| COMPANY | NPS Score | |
|---|---|---|
| Clearly Payments | 100 |
 | Nuvei | 100 |
 | Stripe | 26 |
 | Block | 25 |
 | Td Bank | 15 |
 | Global Payments | -3 |
 | Fiserv | -12 |
 | Moneris Solutions | -18 |
 | Elavon | -35 |
 | First Data Corporation | -45 |
 | Moneris | -100 |
Clearly Payments Customer Reviews
Out of the 3 Clearly Payments customer reviews 3 were positive and 0 were constructive. Clearly Payments customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Clearly Payments Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Clearly Payments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clearly Payments Customer Loyalty vs. Competitors
Compared to its competitors, Clearly Payments's Customer Loyalty score is rated right above Moneris Solutions, and is preceded by Moneris.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nuvei | 100% |
| Moneris | 100% |
| Clearly Payments | 85% |
| Moneris Solutions | 80% |
| Global Payments | 78% |
| Stripe | 77% |
| Block | 76% |
| Td Bank | 76% |
| Fiserv | 76% |
| First Data Corporation | 72% |
| Elavon | 54% |
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Clearly Payments Product Quality
4.2/5
Clearly Payments has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Clearly Payments Product Information
Clearly Payments’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Banking and Financial Services
Clearly Payments Product Quality vs. Competitors
Compared to its competitors, Clearly Payments's Product Quality score is rated right above Stripe, and is preceded by Nuvei.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nuvei | 5/5 |
| Clearly Payments | 4.2/5 |
| Stripe | 3.8/5 |
| Td Bank | 3.6/5 |
| Block | 3.6/5 |
| Global Payments | 3.5/5 |
| Fiserv | 3.3/5 |
| Moneris Solutions | 2.8/5 |
| Elavon | 2.5/5 |
| First Data Corporation | 1.9/5 |
| Moneris | 1.5/5 |
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Clearly Payments Pricing
Clearly Payments ROI & Value For Money
4.2/5
Clearly Payments has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Clearly Payments Pricing vs. Competitors
Compared to its competitors, Clearly Payments's ROI score is rated right above Stripe, and is preceded by Nuvei.
| COMPANY | Pricing Score | |
|---|---|---|
| Nuvei | 5/5 |
| Clearly Payments | 4.2/5 |
| Stripe | 3.7/5 |
| Td Bank | 3.7/5 |
| Block | 3.6/5 |
| Global Payments | 3.6/5 |
| Fiserv | 2.9/5 |
| Elavon | 2.6/5 |
| Moneris Solutions | 2.4/5 |
| First Data Corporation | 1.8/5 |
| Moneris | 1.5/5 |
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Clearly Payments Customer Satisfaction (CSAT)
Clearly Payments Customer Satisfaction (CSAT) Score
100 / 100
Clearly Payments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clearly Payments Customer Satisfaction vs. Competitors
Compared to its competitors, Clearly Payments's Customer Satisfaction score is rated right above Nuvei.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clearly Payments | 100% |
| Nuvei | 100% |
| Td Bank | 71% |
| Stripe | 68% |
| Global Payments | 66% |
| Block | 63% |
| Fiserv | 48% |
| Elavon | 41% |
| Moneris Solutions | 35% |
| First Data Corporation | 30% |
| Moneris | 0% |
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Clearly Payments Customer Service
4.2/5
Clearly Payments has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Clearly Payments's Customer Service
Address
1155 WEST PENDER STREET, V6E 2P4 Canada
Website
https://www.clearlypayments.com/
Phone Number
800-818-1402
Clearly Payments's Social Links
Clearly Payments Customer Service vs. Competitors
Compared to its competitors, Clearly Payments's Customer Service score is rated right above Td Bank, and is preceded by Nuvei.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nuvei | 5/5 |
| Clearly Payments | 4.2/5 |
| Td Bank | 3.8/5 |
| Stripe | 3.6/5 |
| Global Payments | 3.6/5 |
| Block | 3.4/5 |
| Fiserv | 3.1/5 |
| Moneris Solutions | 2.9/5 |
| Elavon | 2.5/5 |
| First Data Corporation | 1.8/5 |
| Moneris | 1.5/5 |
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Clearly Payments as an Employer
4.7/5
Clearly Payments has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clearly Payments scored a 100 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Clearly Payments would recommend the brand to a friend. ENPS measures how likely Clearly Payments employees would recommend working at Clearly Payments to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
