-54
NPS
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Conn's HomePlus
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About Conn's HomePlus' Brand
Conn’s HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home?life?to home?love. With more than 150 stores across 15 states and online at?Conns.com, our over 4,000 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and?personalized payment options, including our flexible, in-house credit program. Among its major competitors, Conn's HomePlus is ranked in 7th place for NPS while Purple is 1st, and Rent-A-Center is 2nd.Their current market cap is $625.29M
Brand at a Glance
58%
Customer Loyalty
1.7/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
Conn's HomePlus Ranking
- #4 / 4 of its competitors
Conn's HomePlus NPS
Conn's HomePlus's Net Promoter Score (NPS) is a -54 with 21% Promoters, 4% Passives, and 75% Detractors. Net Promoter Score tracks whether Conn's HomePlus's customers would recommend using the product based on a scale of -100 to 100.
Conn's HomePlus Overall NPS
| 21% | Promoters |
|---|---|
| 4% | Passives |
| 75% | Detractors |
Conn's HomePlus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -58 | Jun 2024 | -58 |
Aug 2024 -58 | Aug 2024 | -58 |
Sep 2024 -58 | Sep 2024 | -58 |
Oct 2024 -58 | Oct 2024 | -58 |
Jan 2025 -58 | Jan 2025 | -58 |
Feb 2025 -58 | Feb 2025 | -58 |
Mar 2025 -57 | Mar 2025 | -57 |
Apr 2025 -57 | Apr 2025 | -57 |
Jun 2025 -57 | Jun 2025 | -57 |
Jul 2025 -55 | Jul 2025 | -55 |
Aug 2025 -55 | Aug 2025 | -55 |
Nov 2025 -55 | Nov 2025 | -55 |
How Other Brands Compare
Conn's HomePlus is ranked #4 for NPS among its competitors. Best Buy and Office Depot come in first and second, with Sleep Number Corporation coming in at third. Among those competitors, it is the lowest valued company behind Best Buy.
Conn's HomePlus |  Best Buy |  Sleep Number Corporation |  Office Depot | |
| Global Ranking | #- | #101 | #- | #- |
| NPS | -54 | -3 | -47 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $625.29M | $28.95B | $3.52B | $2.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conn's HomePlus NPS by Gender
Male customers rated Conn's HomePlus's NPS 26 points higher than Female customers.
Male
-56
Conn's HomePlus's NPS was rated -56 by Male customers on Comparably.
17%
Promoters
10%
Passives
73%
Detractors
Female
-82
Conn's HomePlus's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Conn's HomePlus NPS by Ethnicity
Conn's HomePlus's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -86 | African American/Black | -86 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -60 | Other | -60 |
Conn's HomePlus NPS by Age
Conn's HomePlus's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Conn's HomePlus NPS by Usage
Conn's HomePlus's NPS was rated the highest by customers who have used Conn's HomePlus's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -39 | 1 to 2 Years | -39 |
2 to 5 Years -58 | 2 to 5 Years | -58 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -14 | Over 10 Years | -14 |
Conn's HomePlus NPS vs. Competitors
Compared to its competitors, Conn's HomePlus's NPS is rated right above Aaron's, and is preceded by Sleep Number Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Purple | 43 |
 | Rent-A-Center | -2 |
| Best Buy | -3 |
 | Curacao | -26 |
| Office Depot | -40 |
| Sleep Number Corporation | -47 |
| Conn's HomePlus | -54 |
 | Aaron's | -57 |
 | Rooms To Go | -73 |
Conn's HomePlus Customer Reviews
Out of the 20 Conn's HomePlus customer reviews 4 were positive and 16 were constructive. Conn's HomePlus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Conn's HomePlus Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Conn's HomePlus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Conn's HomePlus Customer Loyalty Score by Gender
Female customers rated Conn's HomePlus's Customer Loyalty score 4% higher than Male customers.
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Male
58%
Yes
Female
62%
Yes
Conn's HomePlus Customer Loyalty Score by Ethnicity
Conn's HomePlus's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Conn's HomePlus.
58
out of 100
Caucasian
70
out of 100
Hispanic or Latino
61
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
55
out of 100
Other
Conn's HomePlus Customer Loyalty Score by Age
Conn's HomePlus's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 61% | 31-35 | 61% |
36-40 40% | 36-40 | 40% |
41-45 73% | 41-45 | 73% |
46-50 66% | 46-50 | 66% |
51-55 66% | 51-55 | 66% |
56-60 40% | 56-60 | 40% |
61-65 61% | 61-65 | 61% |
66+ 66% | 66+ | 66% |
Conn's HomePlus Customer Loyalty Score by Usage
Conn's HomePlus's Customer Loyalty score was rated the highest by customers who have used Conn's HomePlus's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Conn's HomePlus Customer Loyalty Score by Industry
Conn's HomePlus's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Conn's HomePlus Customer Loyalty vs. Competitors
Compared to its competitors, Conn's HomePlus's Customer Loyalty score is rated right above Sleep Number Corporation, and is preceded by Office Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rent-A-Center | 84% |
| Aaron's | 83% |
| Purple | 80% |
| Curacao | 77% |
| Best Buy | 76% |
| Rooms To Go | 70% |
| Office Depot | 67% |
| Conn's HomePlus | 58% |
| Sleep Number Corporation | 57% |
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Conn's HomePlus Product Quality
1.7/5
Conn's HomePlus has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Conn's HomePlus Product Information
Conn's HomePlus’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Conn's HomePlus's product the highest. Reviewers from the Tech industry rated Conn's HomePlus the lowest at 1.5.
- Website
- http://www.conns.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Hardware and Devices
Media
Sports & Entertainment
Quick Insights into Conn's HomePlus Product Quality
Conn's HomePlus's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Conn's HomePlus Product Quality the Highest
Ranked Conn's HomePlus Product Quality the Lowest
Conn's HomePlus Product Quality Score by Gender
Conn's HomePlus's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Conn's HomePlus Product Quality Score by Ethnicity
Conn's HomePlus's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
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4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.7 | Other | 1.7 |
Conn's HomePlus Product Quality Score by Age
Conn's HomePlus's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
Conn's HomePlus Product Quality Score by Usage
Conn's HomePlus's Product Quality score was rated the highest by customers who have used Conn's HomePlus's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Conn's HomePlus Product Quality Score by Industry
Conn's HomePlus's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Conn's HomePlus Product Quality vs. Competitors
Compared to its competitors, Conn's HomePlus's Product Quality score is rated right above Rooms To Go, and is preceded by Aaron's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Purple | 3.9/5 |
| Rent-A-Center | 3.4/5 |
| Best Buy | 3.1/5 |
| Curacao | 2.4/5 |
| Office Depot | 2.3/5 |
| Sleep Number Corporation | 2.1/5 |
| Aaron's | 2.1/5 |
| Conn's HomePlus | 1.7/5 |
| Rooms To Go | 1.6/5 |
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Conn's HomePlus Pricing
Conn's HomePlus ROI & Value For Money
2/5
Conn's HomePlus has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Conn's HomePlus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Conn's HomePlus.
Quick Insights into Conn's HomePlus ROI
Conn's HomePlus's ROI score was rated highest by customers who have used Conn's HomePlus's products/services for Over 10 Years, and rated lowest by customers who have used Conn's HomePlus's products/services for Less than 1 Year.
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Ranked Conn's HomePlus ROI the Highest
Ranked Conn's HomePlus ROI the Lowest
Conn's HomePlus ROI Score by Gender
Male customers rated Conn's HomePlus's ROI score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Conn's HomePlus ROI Score by Ethnicity
Conn's HomePlus's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.8 | Other | 1.8 |
Conn's HomePlus ROI Score by Age
Conn's HomePlus's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.2 | 26-30 | 2.2 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Conn's HomePlus ROI Score by Usage
Conn's HomePlus's ROI score was rated the highest by customers who have used Conn's HomePlus's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Conn's HomePlus ROI Score by Industry
Conn's HomePlus's ROI score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
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Conn's HomePlus Pricing vs. Competitors
Compared to its competitors, Conn's HomePlus's ROI score is rated right above Aaron's, and is preceded by Sleep Number Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Purple | 4/5 |
| Rent-A-Center | 3.2/5 |
| Best Buy | 3/5 |
| Curacao | 2.4/5 |
| Office Depot | 2.3/5 |
| Sleep Number Corporation | 2.1/5 |
| Conn's HomePlus | 2/5 |
| Aaron's | 1.9/5 |
| Rooms To Go | 1.7/5 |
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Conn's HomePlus Customer Satisfaction (CSAT)
Conn's HomePlus Customer Satisfaction (CSAT) Score
27 / 100
Conn's HomePlus has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Conn's HomePlus Customer Satisfaction
Conn's HomePlus's Customer Satisfaction score was rated highest by customers who have used Conn's HomePlus's products/services for 1 to 2 Years, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Conn's HomePlus Customer Satisfaction the Highest
Ranked Conn's HomePlus Customer Satisfaction the Lowest
Conn's HomePlus Customer Satisfaction Score by Gender
Male customers rated Conn's HomePlus's Customer Satisfaction score 10 points higher than Female customers.
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29 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 63% |
19 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 3% | |
Very Dissatisfied | 75% |
Conn's HomePlus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Conn's HomePlus' Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
23%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
Conn's HomePlus' Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to African American/Black
Conn's HomePlus' Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
58%
CSAT according to Asian or Pacific Islander
Conn's HomePlus' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
CSAT according to Other
Conn's HomePlus' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Conn's HomePlus Customer Satisfaction Score by Age
Conn's HomePlus's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 20% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 28% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 12% |
Conn's HomePlus Customer Satisfaction Score by Usage
Conn's HomePlus's Customer Satisfaction score was rated the highest by customers who have used Conn's HomePlus's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Conn's HomePlus Customer Satisfaction Score by Industry
Conn's HomePlus's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.
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"title": "Conn's HomePlus Customer Satisfaction Score by Industry",
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}Conn's HomePlus Customer Satisfaction vs. Competitors
Compared to its competitors, Conn's HomePlus's Customer Satisfaction score is rated right above Sleep Number Corporation, and is preceded by Office Depot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Purple | 85% |
| Rent-A-Center | 60% |
| Best Buy | 53% |
| Curacao | 36% |
| Office Depot | 32% |
| Conn's HomePlus | 28% |
| Sleep Number Corporation | 27% |
| Aaron's | 18% |
| Rooms To Go | 15% |
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Conn's HomePlus Customer Service
1.7/5
Conn's HomePlus has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Conn's HomePlus's Customer Service
Address
2445 Technology Forest Boulevard (Building 4 – Suite 800), Houston, TX 77381
Website
http://www.conns.com
Phone Number
936-271-1588
Quick Insights into Conn's HomePlus Customer Service
Conn's HomePlus's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.
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Ranked Conn's HomePlus Customer Service the Highest
Ranked Conn's HomePlus Customer Service the Lowest
Conn's HomePlus Customer Service Score by Gender
Conn's HomePlus's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Conn's HomePlus Customer Service Score by Ethnicity
Conn's HomePlus's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Conn's HomePlus.
0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.6 | Other | 1.6 |
Conn's HomePlus Customer Service Score by Age
Conn's HomePlus's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
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80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.4 | 26-30 | 2.4 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Conn's HomePlus Customer Service Score by Usage
Conn's HomePlus's Customer Service score was rated the highest by customers who have used Conn's HomePlus's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Conn's HomePlus Customer Service Score by Industry
Conn's HomePlus's Customer Service score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
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Conn's HomePlus Customer Service vs. Competitors
Compared to its competitors, Conn's HomePlus's Customer Service score is rated right above Aaron's, and is preceded by Sleep Number Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Purple | 4.1/5 |
| Rent-A-Center | 3.3/5 |
| Best Buy | 2.9/5 |
| Curacao | 2.5/5 |
| Office Depot | 2/5 |
| Sleep Number Corporation | 1.9/5 |
| Conn's HomePlus | 1.7/5 |
| Aaron's | 1.5/5 |
| Rooms To Go | 1.5/5 |
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Conn's HomePlus as an Employer
2.5/5
Conn's HomePlus has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Conn's HomePlus scored a -54 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Conn's HomePlus would recommend the brand to a friend. ENPS measures how likely Conn's HomePlus employees would recommend working at Conn's HomePlus to a friend.
Net Promoter Score
-54
NPS Score
| 21% | Promoters |
|---|---|
| 4% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 26% | Promoters |
|---|---|
| 15% | Passive |
| 59% | Detractors |
