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Conn's HomePlus
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About Conn's HomePlus' Brand

Conn’s HomePlus (NASDAQ: CONN) is a specialty retailer of home goods, including furniture, appliances and consumer electronics, with a mission to elevate home?life?to home?love. With more than 150 stores across 15 states and online at?Conns.com, our over 4,000 employees strive to help all customers create a home they love through access to high-quality products, next-day delivery and?personalized payment options, including our flexible, in-house credit program. Among its major competitors, Conn's HomePlus is ranked in 9th place for NPS while Purple is 1st, and Best Buy is 2nd.Their current market cap is $625.29M

Brand at a Glance

57%
Customer Loyalty
1.7/5
Product Quality
2/5
Pricing
1.8/5
Customer Service

Conn's HomePlus Ranking

Conn's HomePlus NPS

Conn's HomePlus's Net Promoter Score (NPS) is a -58 with 19% Promoters, 4% Passives, and 77% Detractors. Net Promoter Score tracks whether Conn's HomePlus's customers would recommend using the product based on a scale of -100 to 100.

Conn's HomePlus Overall NPS

-58
NPS
19%Promoters
4%Passives
77%Detractors
Conn's HomePlus Overall NPS

Conn's HomePlus NPS Trend

-100
-50
0
50
100
Apr 2021
-57
Apr 2021-57
May 2021
-59
May 2021-59
Jun 2021
-56
Jun 2021-56
Jul 2021
-63
Jul 2021-63
Aug 2021
-63
Aug 2021-63
Sep 2021
-61
Sep 2021-61
Nov 2021
-63
Nov 2021-63
Dec 2021
-65
Dec 2021-65
Jan 2022
-65
Jan 2022-65
Mar 2022
-59
Mar 2022-59
Apr 2022
-56
Apr 2022-56
May 2022
-58
May 2022-58

How Other Brands Compare

Conn's HomePlus is ranked #4 for NPS among its competitors. Best Buy and Sleep Number Corporation come in first and second, with Office Depot coming in at third. Among those competitors, it is the lowest valued company behind Best Buy.

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Conn's HomePlus' Logo
Conn's HomePlus
Best Buy's Logo
Best Buy
Sleep Number Corporation's Logo
Sleep Number Corporation
Office Depot's Logo
Office Depot
Global Ranking#-#101#-#-
NPS-58-1-16-22
Social Sentiment Calculated by analyzing social media and other online mentions-Negative-Neutral
Valuation Updated every 24 hours for public companies$625.29M$28.95B$3.52B$2.27B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Conn's HomePlus NPS by Gender

Female customers rated Conn's HomePlus's NPS 1 points higher than Male customers.

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Male

-75

Conn's HomePlus's NPS was rated -75 by Male customers on Comparably.

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8%
Promoters
9%
Passives
83%
Detractors

Female

-74

Conn's HomePlus's NPS was rated -74 by Female customers on Comparably.

Sign Up to learn about Conn's HomePlus' NPS Score rated by Female customers on Comparably.
13%
Promoters
0%
Passives
87%
Detractors

Conn's HomePlus NPS by Ethnicity

Conn's HomePlus's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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-100
-50
0
50
100
Caucasian
-42
Caucasian-42
African American/Black
-100
African American/Black-100
Asian or Pacific Islander
-100
Asian or Pacific Islander-100
Other
-40
Other-40

Conn's HomePlus NPS by Age

Conn's HomePlus's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
26-3033%0%67%
Promoters
33%
Passives
0%
Detractors
67%
31-3533%0%67%
Promoters
25%
Passives
0%
Detractors
75%
36-4025%0%75%
Promoters
0%
Passives
33%
Detractors
67%
41-450%33%67%
Promoters
0%
Passives
0%
Detractors
100%
51-550%0%100%
Promoters
0%
Passives
0%
Detractors
100%
56-600%0%100%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%

Conn's HomePlus NPS by Usage

Conn's HomePlus's NPS was rated the highest by customers who have used Conn's HomePlus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-63
Less than 1 Year-63
1 to 2 Years
-66
1 to 2 Years-66
2 to 5 Years
-42
2 to 5 Years-42
5 to 10 Years
-100
5 to 10 Years-100

Conn's HomePlus NPS vs. Competitors

Compared to its competitors, Conn's HomePlus's NPS is rated right below Aaron's.

Unlock Conn's HomePlus NPS vs. Competitors Data

Conn's HomePlus' Logo
VS
Purple's Logo
Best Buy's Logo
Rent-A-Center's Logo
Sleep Number Corporation's Logo
Office Depot's Logo
Curacao's Logo
Rooms To Go's Logo
Aaron's' Logo

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Conn's HomePlus Customer Reviews

Out of the 9 Conn's HomePlus customer reviews 2 were positive and 7 were constructive. Conn's HomePlus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Have a customer service protocol that addresses the issue. If the product is defective don't penalize the customer by charging them more money to exchange, return, or repair when its less than 6 months - a year. Stop accusing them of improper use of products. Help customers and they will come back.
Review from Oklahoma City, OK / Female / African American/Black / 46-50Posted 17 days ago
What can this brand most improve?
Knowledge of services they offer and actually warrant products
Review from Houston, TX / Female / Other / 36-40Posted a month ago
What can this brand most improve?
CUSTOMER SERVICE and getting Information Needed to Customers in a Timely Manner. Payoff letters NEED to Last More than 10 Days.. Thats RIDICULOUS.
Review from Houston, TX / Female / African American/Black / 56-60
What can this brand most improve?
everything they are a very bad company
Review from Female / Other / 56-60
What do you value most about this brand?
Amazing with helping build credit
Review from Dallas, TX / Male / Caucasian / 26-30

Conn's HomePlus Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of Conn's HomePlus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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57
57%
43
43%
Conn's HomePlus Customer Loyalty

Conn's HomePlus Customer Loyalty Score by Gender

Female customers rated Conn's HomePlus's Customer Loyalty score 7% higher than Male customers.

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Male
63%
Yes
Female
70%
Yes

Conn's HomePlus Customer Loyalty Score by Ethnicity

Conn's HomePlus's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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74
out of 100
Caucasian
55
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
64
out of 100
Other

Conn's HomePlus Customer Loyalty Score by Age

Conn's HomePlus's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
26-30
70%
26-3070%
31-35
70%
31-3570%
36-40
55%
36-4055%
41-45
70%
41-4570%
51-55
78%
51-5578%
56-60
49%
56-6049%
61-65
40%
61-6540%

Conn's HomePlus Customer Loyalty Score by Usage

Conn's HomePlus's Customer Loyalty score was rated the highest by customers who have used Conn's HomePlus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55%
1 to 2 Years
55%
2 to 5 Years
87%
5 to 10 Years
55%

Conn's HomePlus Customer Loyalty Score by Industry

Conn's HomePlus's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
82%
Healthcare, Hospitals and Medicine
70%

Conn's HomePlus Customer Loyalty vs. Competitors

Compared to its competitors, Conn's HomePlus's Customer Loyalty score is rated right above Sleep Number Corporation, and is preceded by Rooms To Go.

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Conn's HomePlus' Logo
VS
Rent-A-Center's Logo
Purple's Logo
Aaron's' Logo
Curacao's Logo
Best Buy's Logo
Office Depot's Logo
Rooms To Go's Logo
Sleep Number Corporation's Logo

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Conn's HomePlus Product Quality

1.7/5

Conn's HomePlus has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.

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Conn's HomePlus Product Information

Conn's HomePlus’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Conn's HomePlus's product the highest. Reviewers from the Tech industry rated Conn's HomePlus the lowest at 1.5.

Website
http://www.conns.com
Company Size
1,001-5,000 Employees

Industry

Tech
Content
Hardware and Devices
Media
Sports & Entertainment

Quick Insights into Conn's HomePlus Product Quality

Conn's HomePlus's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.

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Ranked Conn's HomePlus Product Quality the Highest

26-30
2.3
Healthcare, Hospitals and Medicine
2.3
Other
2.3

Ranked Conn's HomePlus Product Quality the Lowest

Asian or Pacific Islander
1.5
Male
1.5
Tech
1.5

Conn's HomePlus Product Quality Score by Gender

Conn's HomePlus's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Conn's HomePlus Product Quality Score by Ethnicity

Conn's HomePlus's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
1.9
Caucasian1.9
African American/Black
1.5
African American/Black1.5
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
2.3
Other2.3

Conn's HomePlus Product Quality Score by Age

Conn's HomePlus's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
26-30
2.3
26-302.3
31-35
2.3
31-352.3
36-40
1.6
36-401.6
41-45
1.6
41-451.6
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5

Conn's HomePlus Product Quality Score by Usage

Conn's HomePlus's Product Quality score was rated the highest by customers who have used Conn's HomePlus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
1.7
1 to 2 Years
1.5
2 to 5 Years
2
5 to 10 Years
1.5

Conn's HomePlus Product Quality Score by Industry

Conn's HomePlus's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Healthcare, Hospitals and Medicine
2.3

Conn's HomePlus Product Quality vs. Competitors

Compared to its competitors, Conn's HomePlus's Product Quality score is rated right below Aaron's.

COMPANYProduct Quality Score
Purple3.7/5
Best Buy3.2/5
Rent-A-Center3.2/5
Curacao3.1/5
Office Depot3/5
Sleep Number Corporation2.8/5
Rooms To Go2.6/5
Aaron's2.1/5
Conn's HomePlus1.7/5

Unlock Conn's HomePlus Product Quality vs. Competitors Data

Conn's HomePlus' Logo
VS
Purple's Logo
Best Buy's Logo
Rent-A-Center's Logo
Curacao's Logo
Office Depot's Logo
Sleep Number Corporation's Logo
Rooms To Go's Logo
Aaron's' Logo

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Conn's HomePlus Pricing

Conn's HomePlus ROI & Value For Money

2/5

Conn's HomePlus has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

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Conn's HomePlus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Conn's HomePlus.

Quick Insights into Conn's HomePlus ROI

Conn's HomePlus's ROI score was rated highest by customers who have used Conn's HomePlus's products/services for Less than 1 Year, and rated lowest by Male customers.

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Ranked Conn's HomePlus ROI the Highest

Less than 1 Year
2.4
26-30
2.3
Other
2.1

Ranked Conn's HomePlus ROI the Lowest

61-65
1.5
Asian or Pacific Islander
1.5
Male
1.5

Conn's HomePlus ROI Score by Gender

Female customers rated Conn's HomePlus's ROI score 0.1 stars higher than Male customers.

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Male

1.5/5

Female

1.6/5

Conn's HomePlus ROI Score by Ethnicity

Conn's HomePlus's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
2
Caucasian2
African American/Black
1.5
African American/Black1.5
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
2.1
Other2.1

Conn's HomePlus ROI Score by Age

Conn's HomePlus's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
26-30
2.3
26-302.3
31-35
2
31-352
36-40
1.6
36-401.6
41-45
1.6
41-451.6
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5

Conn's HomePlus ROI Score by Usage

Conn's HomePlus's ROI score was rated the highest by customers who have used Conn's HomePlus's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2.4
1 to 2 Years
1.5
2 to 5 Years
2
5 to 10 Years
1.5

Conn's HomePlus ROI Score by Industry

Conn's HomePlus's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech
1.8
Healthcare, Hospitals and Medicine
2

Conn's HomePlus Pricing vs. Competitors

Compared to its competitors, Conn's HomePlus's ROI score is rated right above Aaron's, and is preceded by Rooms To Go.

Unlock Conn's HomePlus ROI vs. Competitors Data

Conn's HomePlus' Logo
VS
Purple's Logo
Curacao's Logo
Rent-A-Center's Logo
Best Buy's Logo
Office Depot's Logo
Sleep Number Corporation's Logo
Rooms To Go's Logo
Aaron's' Logo

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Conn's HomePlus Customer Service

1.8/5

Conn's HomePlus has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.

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About Conn's HomePlus's Customer Service

Address

2445 Technology Forest Boulevard (Building 4 – Suite 800), Houston, TX 77381


Website

http://www.conns.com


Phone Number

936-271-1588

Quick Insights into Conn's HomePlus Customer Service

Conn's HomePlus's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.

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Ranked Conn's HomePlus Customer Service the Highest

26-30
2.6
Other
2.1
Healthcare, Hospitals and Medicine
2

Ranked Conn's HomePlus Customer Service the Lowest

Less than 1 Year
1.5
Male
1.5
Tech
1.5

Conn's HomePlus Customer Service Score by Gender

Conn's HomePlus's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Conn's HomePlus Customer Service Score by Ethnicity

Conn's HomePlus's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
1.8
Caucasian1.8
African American/Black
1.5
African American/Black1.5
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
2.1
Other2.1

Conn's HomePlus Customer Service Score by Age

Conn's HomePlus's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
26-30
2.6
26-302.6
31-35
2
31-352
36-40
1.6
36-401.6
41-45
1.6
41-451.6
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5

Conn's HomePlus Customer Service Score by Usage

Conn's HomePlus's Customer Service score was rated the highest by customers who have used Conn's HomePlus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
1.8
5 to 10 Years
1.5

Conn's HomePlus Customer Service Score by Industry

Conn's HomePlus's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech
1.5
Healthcare, Hospitals and Medicine
2

Conn's HomePlus Customer Service vs. Competitors

Compared to its competitors, Conn's HomePlus's Customer Service score is rated right above Aaron's, and is preceded by Rooms To Go.

COMPANYCustomer Service Score
Purple4/5
Curacao3.5/5
Rent-A-Center3.3/5
Best Buy3/5
Office Depot2.7/5
Sleep Number Corporation2.5/5
Rooms To Go2.2/5
Conn's HomePlus1.8/5
Aaron's1.5/5

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Conn's HomePlus' Logo
VS
Purple's Logo
Curacao's Logo
Rent-A-Center's Logo
Best Buy's Logo
Office Depot's Logo
Sleep Number Corporation's Logo
Rooms To Go's Logo
Aaron's' Logo

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Conn's HomePlus as an Employer

2.7/5

Conn's HomePlus has a 2.7/5 stars for its overall company culture rated by their employees

  Conn's HomePlus CEO
bottom
45%
CEO of Conn's HomePlus

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Conn's HomePlus scored a -58 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Conn's HomePlus would recommend the brand to a friend. ENPS measures how likely Conn's HomePlus employees would recommend working at Conn's HomePlus to a friend.

Net Promoter Score

-58
NPS Score
19%Promoters
4%Passive
77%Detractors

Employee Net Promoter Score

-15
eNPS Score
34%Promoters
17%Passive
49%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty