-26
NPS
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Endo Pharmaceuticals
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About Endo Pharmaceuticals' Brand
"Endo develops and markets drugs and devices for urology, endocrinology and oncology." Among its major competitors, Endo Pharmaceuticals is ranked in 8th place for NPS while Allergan is 1st, and Eli Lilly and Company is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Endo Pharmaceuticals Ranking
- #4 / 4 of its competitors
Endo Pharmaceuticals NPS
Endo Pharmaceuticals's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Endo Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Endo Pharmaceuticals Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Endo Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Dec 2023 -50 | Dec 2023 | -50 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 -15 | Jan 2025 | -15 |
Sep 2025 -25 | Sep 2025 | -25 |
How Other Brands Compare
Endo Pharmaceuticals is ranked #4 for NPS among its competitors. Allergan and Eli Lilly and Company come in first and second, with Teva Pharmaceuticals coming in at third.
Endo Pharmaceuticals |  Eli Lilly and Company |  Allergan |  Teva Pharmaceuticals | |
| Global Ranking | #- | #192 | #675 | #- |
| NPS | -26 | 26 | 41 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $179.16B | $63.36B | $8.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Endo Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Endo Pharmaceuticals's NPS is rated right above BioScrip, and is preceded by Valeant Pharmaceuticals International.
Endo Pharmaceuticals Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Endo Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Endo Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Endo Pharmaceuticals's Customer Loyalty score is rated right above Teva Pharmaceuticals, and is preceded by Eli Lilly and Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
 | Cytokinetics | 83% |
| Eli Lilly and Company | 76% |
| Endo Pharmaceuticals | 76% |
| Teva Pharmaceuticals | 72% |
 | STERIS | 71% |
 | BioScrip | 62% |
 | Perrigo | 56% |
 | Valeant Pharmaceuticals International | 53% |
 | Mallinckrodt | 41% |
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Endo Pharmaceuticals Product Quality
3.6/5
Endo Pharmaceuticals has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Endo Pharmaceuticals Product Information
Endo Pharmaceuticals’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.endo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Endo Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Endo Pharmaceuticals's Product Quality score is rated right above Perrigo, and is preceded by Teva Pharmaceuticals.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allergan | 4/5 |
| Cytokinetics | 4/5 |
| Eli Lilly and Company | 3.8/5 |
| Teva Pharmaceuticals | 3.7/5 |
| Endo Pharmaceuticals | 3.6/5 |
| Perrigo | 3.6/5 |
| STERIS | 3.6/5 |
| Valeant Pharmaceuticals International | 2.8/5 |
| BioScrip | 2.8/5 |
| Mallinckrodt | 1.5/5 |
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Endo Pharmaceuticals Pricing
Endo Pharmaceuticals ROI & Value For Money
3.7/5
Endo Pharmaceuticals has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Endo Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Endo Pharmaceuticals's ROI score is rated right above Cytokinetics, and is preceded by STERIS.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Eli Lilly and Company | 3.9/5 |
| Perrigo | 3.8/5 |
| STERIS | 3.8/5 |
| Endo Pharmaceuticals | 3.7/5 |
| Cytokinetics | 3.4/5 |
| Teva Pharmaceuticals | 3.4/5 |
| Valeant Pharmaceuticals International | 2.9/5 |
| BioScrip | 2.6/5 |
| Mallinckrodt | 1.5/5 |
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Endo Pharmaceuticals Customer Satisfaction (CSAT)
Endo Pharmaceuticals Customer Satisfaction (CSAT) Score
50 / 100
Endo Pharmaceuticals has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Endo Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Endo Pharmaceuticals's Customer Satisfaction score is rated right above Mallinckrodt, and is preceded by Valeant Pharmaceuticals International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cytokinetics | 100% |
| Allergan | 76% |
| STERIS | 76% |
| Eli Lilly and Company | 69% |
| Teva Pharmaceuticals | 65% |
| Perrigo | 61% |
| Valeant Pharmaceuticals International | 50% |
| Endo Pharmaceuticals | 50% |
| Mallinckrodt | 20% |
| BioScrip | 10% |
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Endo Pharmaceuticals Customer Service
3.8/5
Endo Pharmaceuticals has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Endo Pharmaceuticals's Customer Service
Website
http://www.endo.com/
Endo Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Endo Pharmaceuticals's Customer Service score is rated right above Cytokinetics, and is preceded by Perrigo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allergan | 4/5 |
| Eli Lilly and Company | 3.8/5 |
| Perrigo | 3.8/5 |
| Endo Pharmaceuticals | 3.8/5 |
| Cytokinetics | 3.7/5 |
| STERIS | 3.6/5 |
| Teva Pharmaceuticals | 3.5/5 |
| Valeant Pharmaceuticals International | 2.3/5 |
| BioScrip | 1.8/5 |
| Mallinckrodt | 1.5/5 |
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Endo Pharmaceuticals as an Employer
4.3/5
Endo Pharmaceuticals has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Endo Pharmaceuticals scored a -26 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Endo Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Endo Pharmaceuticals employees would recommend working at Endo Pharmaceuticals to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
