-17
NPS
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Gameloft
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About Gameloft's Brand
Gameloft is an international publisher and developer of digitally-distributed video games specially designed for iOS, Android and Java. Among its major competitors, Gameloft is ranked in 3rd place for NPS while Ubisoft is 1st, and King is 2nd. Overall, Gameloft has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.39B
Brand at a Glance
91%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Gameloft Ranking
- #3 / 4 of its competitors
Gameloft NPS
Gameloft's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Gameloft's customers would recommend using the product based on a scale of -100 to 100.
Gameloft Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Gameloft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -22 | Apr 2023 | -22 |
Jun 2023 -7 | Jun 2023 | -7 |
Sep 2023 -12 | Sep 2023 | -12 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 -6 | Feb 2024 | -6 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 -9 | Apr 2024 | -9 |
Aug 2024 -12 | Aug 2024 | -12 |
Nov 2024 -16 | Nov 2024 | -16 |
Dec 2024 -15 | Dec 2024 | -15 |
Feb 2025 -20 | Feb 2025 | -20 |
Mar 2025 -17 | Mar 2025 | -17 |
How Other Brands Compare
Gameloft is ranked third for NPS among its competitors. Ubisoft and King come in first and second, with Zynga coming in at #4. Among those competitors, it is the third most valued company behind King.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gameloft NPS by Gender
Female customers rated Gameloft's NPS 68 points higher than Male customers.
Male
-34
Gameloft's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
34
Gameloft's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Gameloft NPS by Ethnicity
Gameloft's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Gameloft NPS by Age
Gameloft's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Gameloft NPS by Usage
Gameloft's NPS was rated -34 points by customers who have used Gameloft's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Gameloft NPS vs. Competitors
Compared to its competitors, Gameloft's NPS is rated right above Zynga, and is preceded by Wooga.
| COMPANY | NPS Score | |
|---|---|---|
 | Ubisoft | 13 |
 | King | 0 |
 | Wooga | N/A |
| Gameloft | -17 |
 | Zynga | -18 |
 | Glu Mobile | -39 |
 | Kabam | -51 |
 | KIXEYE | -72 |
 | Pocket Gems | -80 |
 | Super Evil Mega Corp | -100 |
Gameloft Customer Reviews
Out of the 3 Gameloft customer reviews 2 were positive and 1 was constructive. Gameloft customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Gameloft Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Gameloft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gameloft Customer Loyalty Score by Gender
Male customers rated Gameloft's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Gameloft Customer Loyalty Score by Ethnicity
Gameloft's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Gameloft Customer Loyalty Score by Age
Gameloft's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
Gameloft Customer Loyalty Score by Usage
Gameloft's Customer Loyalty score was rated 100% by customers who have used Gameloft's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Gameloft Customer Loyalty vs. Competitors
Compared to its competitors, Gameloft's Customer Loyalty score is rated right above King, and is preceded by Super Evil Mega Corp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Super Evil Mega Corp | 100% |
| Gameloft | 91% |
| King | 87% |
| Glu Mobile | 83% |
| KIXEYE | 83% |
| Ubisoft | 75% |
| Zynga | 69% |
| Kabam | 69% |
| Pocket Gems | 67% |
| Wooga | N/A |
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Gameloft Product Quality
3.3/5
Gameloft has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Gameloft Product Information
Gameloft’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://gameloft.com
- Company Size
- 1,001-5,000 Employees
Industry
Mobile App
Quick Insights into Gameloft Product Quality
Gameloft's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Gameloft Product Quality the Highest
Ranked Gameloft Product Quality the Lowest
Gameloft Product Quality Score by Gender
Female customers rated Gameloft's Product Quality score 1.3 stars higher than Male customers.
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Male
2.7/5
Female
4/5
Gameloft Product Quality Score by Ethnicity
Gameloft's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Gameloft.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Gameloft Product Quality Score by Age
Gameloft's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Gameloft.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.8 | 26-30 | 2.8 |
Gameloft Product Quality Score by Usage
Gameloft's Product Quality score was rated 3.5 stars by customers who have used Gameloft's products/services for 2 to 5 Years.
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Gameloft Product Quality vs. Competitors
Compared to its competitors, Gameloft's Product Quality score is rated right above Zynga, and is preceded by Ubisoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| King | 3.9/5 |
| Ubisoft | 3.7/5 |
| Gameloft | 3.3/5 |
| Zynga | 2.8/5 |
| Pocket Gems | 2.8/5 |
| Glu Mobile | 2.4/5 |
| Kabam | 2.4/5 |
| KIXEYE | 1.8/5 |
| Super Evil Mega Corp | 1.5/5 |
| Wooga | N/A |
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Gameloft Pricing
Gameloft ROI & Value For Money
2.9/5
Gameloft has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Gameloft ROI
Gameloft's ROI score was rated highest by Female customers, and rated lowest by Caucasian customers.
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Ranked Gameloft ROI the Highest
Ranked Gameloft ROI the Lowest
Gameloft ROI Score by Gender
Female customers rated Gameloft's ROI score 1.6 stars higher than Male customers.
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Male
2/5
Female
3.6/5
Gameloft ROI Score by Ethnicity
Gameloft's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Gameloft.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Gameloft ROI Score by Age
Gameloft's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Gameloft.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.5 | 26-30 | 2.5 |
Gameloft ROI Score by Usage
Gameloft's ROI score was rated 2.5 stars by customers who have used Gameloft's products/services for 2 to 5 Years.
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Gameloft Pricing vs. Competitors
Compared to its competitors, Gameloft's ROI score is rated right above Zynga, and is preceded by King.
| COMPANY | Pricing Score | |
|---|---|---|
| Ubisoft | 3.4/5 |
| King | 3.1/5 |
| Gameloft | 2.9/5 |
| Zynga | 2.7/5 |
| Kabam | 2.7/5 |
| Pocket Gems | 2.4/5 |
| Glu Mobile | 2/5 |
| KIXEYE | 1.6/5 |
| Super Evil Mega Corp | 1.5/5 |
| Wooga | N/A |
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Gameloft Customer Satisfaction (CSAT)
Gameloft Customer Satisfaction (CSAT) Score
56 / 100
Gameloft has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
16%
Satisfied
40%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gameloft Customer Satisfaction
Gameloft's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Gameloft Customer Satisfaction the Highest
Ranked Gameloft Customer Satisfaction the Lowest
Gameloft Customer Satisfaction Score by Gender
Female customers rated Gameloft's Customer Satisfaction score 50 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Gameloft Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gameloft's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Gameloft's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Gameloft Customer Satisfaction Score by Age
Gameloft's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% |
Gameloft Customer Satisfaction Score by Usage
Gameloft's Customer Satisfaction score was rated 67 points by customers who have used Gameloft's products/services for 2 to 5 Years.
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Gameloft Customer Satisfaction vs. Competitors
Compared to its competitors, Gameloft's Customer Satisfaction score is rated right above Pocket Gems, and is preceded by Ubisoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| King | 100% |
| Ubisoft | 68% |
| Gameloft | 56% |
| Pocket Gems | 50% |
| Kabam | 45% |
| Zynga | 44% |
| Glu Mobile | 25% |
| KIXEYE | 9% |
| Super Evil Mega Corp | 0% |
| Wooga | 0% |
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Gameloft Customer Service
3/5
Gameloft has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Gameloft's Customer Service
Address
Rosselló 214 esc A 1º 1º 08008 Barcelona, Paris, OH
Website
http://gameloft.com
Phone Number
33 1 58 16 20 40
Quick Insights into Gameloft Customer Service
Gameloft's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Gameloft Customer Service the Highest
Ranked Gameloft Customer Service the Lowest
Gameloft Customer Service Score by Gender
Female customers rated Gameloft's Customer Service score 1.4 stars higher than Male customers.
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Male
2.4/5
Female
3.8/5
Gameloft Customer Service Score by Ethnicity
Gameloft's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Gameloft Customer Service Score by Age
Gameloft's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.6 | 26-30 | 2.6 |
Gameloft Customer Service Score by Usage
Gameloft's Customer Service score was rated 3.1 stars by customers who have used Gameloft's products/services for 2 to 5 Years.
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Gameloft Customer Service vs. Competitors
Compared to its competitors, Gameloft's Customer Service score is rated right above Pocket Gems, and is preceded by King.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ubisoft | 3.4/5 |
| King | 3.3/5 |
| Gameloft | 3/5 |
| Pocket Gems | 2.9/5 |
| Zynga | 2.7/5 |
| Kabam | 2.5/5 |
| Glu Mobile | 2/5 |
| KIXEYE | 1.6/5 |
| Super Evil Mega Corp | 1.5/5 |
| Wooga | N/A |
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Gameloft as an Employer
3.8/5
Gameloft has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Gameloft scored a -17 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Gameloft would recommend the brand to a friend. ENPS measures how likely Gameloft employees would recommend working at Gameloft to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 40% | Promoters |
|---|---|
| 25% | Passive |
| 35% | Detractors |
