-65
NPS
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Genesis Healthcare
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About Genesis Healthcare's Brand
As one of the nation's largest post-acute and long-term care providers, we have various career paths that allow you to grow professionally while remaining with Genesis. Begin your journey today! Among its major competitors, Genesis Healthcare is ranked in 9th place for NPS while Kaiser Permanente is 1st, and Welltower Inc is 2nd.Their current market cap is $46.97M
Brand at a Glance
48%
Customer Loyalty
1.7/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
Genesis Healthcare Ranking
- #4 / 4 of its competitors
Genesis Healthcare NPS
Genesis Healthcare's Net Promoter Score (NPS) is a -65 with 13% Promoters, 9% Passives, and 78% Detractors. Net Promoter Score tracks whether Genesis Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Genesis Healthcare Overall NPS
| 13% | Promoters |
|---|---|
| 9% | Passives |
| 78% | Detractors |
Genesis Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -65 | Oct 2024 | -65 |
Dec 2024 -68 | Dec 2024 | -68 |
Jan 2025 -66 | Jan 2025 | -66 |
Feb 2025 -66 | Feb 2025 | -66 |
Mar 2025 -66 | Mar 2025 | -66 |
Apr 2025 -65 | Apr 2025 | -65 |
May 2025 -67 | May 2025 | -67 |
Jun 2025 -65 | Jun 2025 | -65 |
Sep 2025 -65 | Sep 2025 | -65 |
Oct 2025 -67 | Oct 2025 | -67 |
Dec 2025 -65 | Dec 2025 | -65 |
Jan 2026 -65 | Jan 2026 | -65 |
How Other Brands Compare
Genesis Healthcare is ranked #4 for NPS among its competitors. Kaiser Permanente and BAYADA Home Health Care come in first and second, with ProMedica coming in at third. Among those competitors, it is the lowest valued company behind ProMedica.
Genesis Healthcare |  Kaiser Permanente |  ProMedica |  BAYADA Home Health Care | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -65 | 1 | -35 | -32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $46.97M | - | $28.54B | $6.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genesis Healthcare NPS by Gender
Male customers rated Genesis Healthcare's NPS 2 points higher than Female customers.
Male
-86
Genesis Healthcare's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-88
Genesis Healthcare's NPS was rated -88 by Female customers on Comparably.
4%
Promoters
4%
Passives
92%
Detractors
Genesis Healthcare NPS by Ethnicity
Genesis Healthcare's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Other -92 | Other | -92 |
Genesis Healthcare NPS by Age
Genesis Healthcare's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Genesis Healthcare NPS by Usage
Genesis Healthcare's NPS was rated the highest by customers who have used Genesis Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Genesis Healthcare NPS vs. Competitors
Compared to its competitors, Genesis Healthcare's NPS is rated right above HCR ManorCare, and is preceded by Addus Homecare.
| COMPANY | NPS Score | |
|---|---|---|
| Kaiser Permanente | 1 |
 | Welltower Inc | 0 |
 | Kindred Healthcare | -22 |
| BAYADA Home Health Care | -32 |
 | Ensign Group | -34 |
| ProMedica | -35 |
 | Brookdale Senior Living | -52 |
 | Addus Homecare | -58 |
| Genesis Healthcare | -65 |
 | HCR ManorCare | -71 |
Genesis Healthcare Customer Reviews
Out of the 8 Genesis Healthcare customer reviews 1 was positive and 7 were constructive. Genesis Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Genesis Healthcare Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Genesis Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Genesis Healthcare Customer Loyalty Score by Gender
Male customers rated Genesis Healthcare's Customer Loyalty score 23% higher than Female customers.
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Male
61%
Yes
Female
38%
Yes
Genesis Healthcare Customer Loyalty Score by Ethnicity
Genesis Healthcare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Genesis Healthcare.
57
out of 100
Caucasian
40
out of 100
Hispanic or Latino
33
out of 100
Other
Genesis Healthcare Customer Loyalty Score by Age
Genesis Healthcare's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 70% | 41-45 | 70% |
46-50 64% | 46-50 | 64% |
51-55 78% | 51-55 | 78% |
61-65 10% | 61-65 | 10% |
66+ 35% | 66+ | 35% |
Genesis Healthcare Customer Loyalty Score by Usage
Genesis Healthcare's Customer Loyalty score was rated the highest by customers who have used Genesis Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Genesis Healthcare Customer Loyalty Score by Industry
Genesis Healthcare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Genesis Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Genesis Healthcare's Customer Loyalty score is rated right below Kindred Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Welltower Inc | 100% |
| Kaiser Permanente | 81% |
| BAYADA Home Health Care | 73% |
| Addus Homecare | 68% |
| Brookdale Senior Living | 66% |
| Ensign Group | 63% |
| ProMedica | 63% |
| HCR ManorCare | 57% |
| Kindred Healthcare | 51% |
| Genesis Healthcare | 48% |
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Genesis Healthcare Product Quality
1.7/5
Genesis Healthcare has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Genesis Healthcare Product Information
Genesis Healthcare’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Genesis Healthcare's product the highest.
- Website
- http://www.genesishcc.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Genesis Healthcare Product Quality
Genesis Healthcare's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Genesis Healthcare Product Quality the Highest
Ranked Genesis Healthcare Product Quality the Lowest
Genesis Healthcare Product Quality Score by Gender
Genesis Healthcare's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Genesis Healthcare Product Quality Score by Ethnicity
Genesis Healthcare's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 1.5 | Other | 1.5 |
Genesis Healthcare Product Quality Score by Age
Genesis Healthcare's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Genesis Healthcare Product Quality Score by Usage
Genesis Healthcare's Product Quality score was rated 1.5 stars by customers who have used Genesis Healthcare's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Genesis Healthcare Product Quality Score by Industry
Genesis Healthcare's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Genesis Healthcare Product Quality vs. Competitors
Compared to its competitors, Genesis Healthcare's Product Quality score is rated right above HCR ManorCare, and is preceded by Addus Homecare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Welltower Inc | 3.7/5 |
| Kaiser Permanente | 3.3/5 |
| BAYADA Home Health Care | 2.7/5 |
| Ensign Group | 2.7/5 |
| ProMedica | 2.7/5 |
| Brookdale Senior Living | 2.5/5 |
| Kindred Healthcare | 2.4/5 |
| Addus Homecare | 2/5 |
| Genesis Healthcare | 1.7/5 |
| HCR ManorCare | 1.6/5 |
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Genesis Healthcare Pricing
Genesis Healthcare ROI & Value For Money
1.6/5
Genesis Healthcare has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Genesis Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Genesis Healthcare ROI
Genesis Healthcare's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Genesis Healthcare ROI the Highest
Ranked Genesis Healthcare ROI the Lowest
Genesis Healthcare ROI Score by Gender
Genesis Healthcare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Genesis Healthcare ROI Score by Ethnicity
Genesis Healthcare's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Other 1.5 | Other | 1.5 |
Genesis Healthcare ROI Score by Age
Genesis Healthcare's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Genesis Healthcare ROI Score by Usage
Genesis Healthcare's ROI score was rated 1.5 stars by customers who have used Genesis Healthcare's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Genesis Healthcare ROI Score by Industry
Genesis Healthcare's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Genesis Healthcare Pricing vs. Competitors
Compared to its competitors, Genesis Healthcare's ROI score is rated right above HCR ManorCare, and is preceded by Addus Homecare.
| COMPANY | Pricing Score | |
|---|---|---|
| Welltower Inc | 4.2/5 |
| Kaiser Permanente | 3.2/5 |
| Ensign Group | 2.7/5 |
| Kindred Healthcare | 2.6/5 |
| ProMedica | 2.6/5 |
| BAYADA Home Health Care | 2.4/5 |
| Brookdale Senior Living | 2.3/5 |
| Addus Homecare | 2.2/5 |
| Genesis Healthcare | 1.6/5 |
| HCR ManorCare | 1.5/5 |
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Genesis Healthcare Customer Satisfaction (CSAT)
Genesis Healthcare Customer Satisfaction (CSAT) Score
21 / 100
Genesis Healthcare has an overall Customer Satisfaction score of 21 rated by its users and customers.
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Very Satisfied
10%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
17%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Genesis Healthcare Customer Satisfaction
Genesis Healthcare's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Genesis Healthcare Customer Satisfaction the Highest
Ranked Genesis Healthcare Customer Satisfaction the Lowest
Genesis Healthcare Customer Satisfaction Score by Gender
Genesis Healthcare's Customer Satisfaction score was rated 8 by both Female and Male customers on Comparably.
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8 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 23% | |
Very Dissatisfied | 62% |
8 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 19% | |
Very Dissatisfied | 69% |
Genesis Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Genesis Healthcare's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
26%
Very Dissatisfied
66%
CSAT according to Hispanic or Latino
Genesis Healthcare's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Genesis Healthcare's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
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8 / 100
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
75%
Genesis Healthcare Customer Satisfaction Score by Age
Genesis Healthcare's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Genesis Healthcare Customer Satisfaction Score by Usage
Genesis Healthcare's Customer Satisfaction score was rated the highest by customers who have used Genesis Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Genesis Healthcare Customer Satisfaction Score by Industry
Genesis Healthcare's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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}Genesis Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Genesis Healthcare's Customer Satisfaction score is rated right above HCR ManorCare, and is preceded by Brookdale Senior Living.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kaiser Permanente | 54% |
| Welltower Inc | 50% |
| Ensign Group | 46% |
| BAYADA Home Health Care | 43% |
| ProMedica | 37% |
| Kindred Healthcare | 36% |
| Addus Homecare | 33% |
| Brookdale Senior Living | 26% |
| Genesis Healthcare | 21% |
| HCR ManorCare | 17% |
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Genesis Healthcare Customer Service
1.7/5
Genesis Healthcare has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Genesis Healthcare's Customer Service
Address
101 East State Street, Kennett Square, PA 19348
Website
http://www.genesishcc.com
Genesis Healthcare's Social Links
Quick Insights into Genesis Healthcare Customer Service
Genesis Healthcare's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Genesis Healthcare Customer Service the Highest
Ranked Genesis Healthcare Customer Service the Lowest
Genesis Healthcare Customer Service Score by Gender
Genesis Healthcare's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Genesis Healthcare Customer Service Score by Ethnicity
Genesis Healthcare's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Other 1.5 | Other | 1.5 |
Genesis Healthcare Customer Service Score by Age
Genesis Healthcare's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Genesis Healthcare Customer Service Score by Usage
Genesis Healthcare's Customer Service score was rated 1.5 stars by customers who have used Genesis Healthcare's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Genesis Healthcare Customer Service Score by Industry
Genesis Healthcare's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Genesis Healthcare Customer Service vs. Competitors
Compared to its competitors, Genesis Healthcare's Customer Service score is rated right above HCR ManorCare, and is preceded by Addus Homecare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Welltower Inc | 4.2/5 |
| Kaiser Permanente | 3.3/5 |
| ProMedica | 2.5/5 |
| Kindred Healthcare | 2.5/5 |
| BAYADA Home Health Care | 2.4/5 |
| Brookdale Senior Living | 2.4/5 |
| Ensign Group | 2.3/5 |
| Addus Homecare | 1.9/5 |
| Genesis Healthcare | 1.7/5 |
| HCR ManorCare | 1.5/5 |
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Genesis Healthcare as an Employer
2.3/5
Genesis Healthcare has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Genesis Healthcare scored a -65 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Genesis Healthcare would recommend the brand to a friend. ENPS measures how likely Genesis Healthcare employees would recommend working at Genesis Healthcare to a friend.
Net Promoter Score
-65
NPS Score
| 13% | Promoters |
|---|---|
| 9% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 14% | Promoters |
|---|---|
| 12% | Passive |
| 74% | Detractors |
