-34
NPS
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Genesis10
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About Genesis10 Brand
Genesis10 is a professional technology services firm providing Staffing, Direct Hire, Digital Consulting, Talent Creation and Onshore Managed Services. Among its major competitors, Genesis10 is ranked in 9th place for NPS while Kforce is 1st, and Insight Global is 2nd. Overall, Genesis10 has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
46%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Genesis10 Ranking
- #4 / 4 of its competitors
Genesis10 NPS
Genesis10's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Genesis10's customers would recommend using the product based on a scale of -100 to 100.
Genesis10 Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Genesis10 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Dec 2021 -50 | Dec 2021 | -50 |
Jun 2022 -60 | Jun 2022 | -60 |
Sep 2022 -33 | Sep 2022 | -33 |
How Other Brands Compare
Genesis10 is ranked #4 for NPS among its competitors. Kforce and Insight Global come in first and second, with Randstad coming in at third.
Genesis10 |  Randstad |  Insight Global |  Kforce | |
| Global Ranking | #- | #525 | #582 | #- |
| NPS | -34 | 17 | 37 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $3.37B | $1.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genesis10 NPS by Usage
Genesis10's NPS was rated 34 points by customers who have used Genesis10's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Genesis10 NPS vs. Competitors
Compared to its competitors, Genesis10's NPS is rated right below SkillStorm.
| COMPANY | NPS Score | |
|---|---|---|
| Kforce | 50 |
| Insight Global | 37 |
 | Adecco Group | 36 |
 | TCS (Tata Consultancy Services) | 23 |
 | Express Employment Professionals | 20 |
| Randstad | 17 |
| Turnberry Solutions | N/A |
 | TEKsystems | -3 |
 | SkillStorm | -11 |
| Genesis10 | -34 |
Genesis10 Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of Genesis10 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genesis10 Customer Loyalty Score by Usage
Genesis10's Customer Loyalty score was rated 70% by customers who have used Genesis10's products/services for Less than 1 Year.
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Genesis10 Customer Loyalty vs. Competitors
Compared to its competitors, Genesis10's Customer Loyalty score is rated right above Turnberry Solutions, and is preceded by SkillStorm.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 83% |
| Kforce | 82% |
| Adecco Group | 80% |
| Insight Global | 79% |
| Randstad | 78% |
| Express Employment Professionals | 71% |
| TEKsystems | 71% |
| SkillStorm | 69% |
| Genesis10 | 46% |
| Turnberry Solutions | N/A |
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Genesis10 Product Quality
2.7/5
Genesis10 has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Genesis10 Product Information
Genesis10’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.genesis10.com/
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Genesis10 Product Quality
Genesis10's Product Quality score was rated highest by customers who have used Genesis10's products/services for Less than 1 Year.
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Ranked Genesis10 Product Quality the Highest
Genesis10 Product Quality Score by Usage
Genesis10's Product Quality score was rated 3.5 stars by customers who have used Genesis10's products/services for Less than 1 Year.
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Genesis10 Product Quality vs. Competitors
Compared to its competitors, Genesis10's Product Quality score is rated right above Turnberry Solutions, and is preceded by SkillStorm.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Kforce | 4/5 |
| Adecco Group | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Randstad | 3.7/5 |
| Express Employment Professionals | 3.5/5 |
| TEKsystems | 3.3/5 |
| SkillStorm | 3.2/5 |
| Genesis10 | 2.7/5 |
| Turnberry Solutions | N/A |
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Genesis10 Pricing
Genesis10 ROI & Value For Money
2.7/5
Genesis10 has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Genesis10 ROI
Genesis10's ROI score was rated highest by customers who have used Genesis10's products/services for Less than 1 Year.
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Ranked Genesis10 ROI the Highest
Genesis10 ROI Score by Usage
Genesis10's ROI score was rated 3.5 stars by customers who have used Genesis10's products/services for Less than 1 Year.
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Genesis10 Pricing vs. Competitors
Compared to its competitors, Genesis10's ROI score is rated right above Turnberry Solutions, and is preceded by SkillStorm.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Adecco Group | 4/5 |
| Kforce | 3.9/5 |
| Express Employment Professionals | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.6/5 |
| SkillStorm | 3.3/5 |
| Genesis10 | 2.7/5 |
| Turnberry Solutions | N/A |
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Genesis10 Customer Satisfaction (CSAT)
Genesis10 Customer Satisfaction (CSAT) Score
33 / 100
Genesis10 has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genesis10 Customer Satisfaction vs. Competitors
Compared to its competitors, Genesis10's Customer Satisfaction score is rated right above Turnberry Solutions, and is preceded by SkillStorm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight Global | 83% |
| Adecco Group | 81% |
| Express Employment Professionals | 76% |
| Kforce | 75% |
| TCS (Tata Consultancy Services) | 75% |
| Randstad | 69% |
| TEKsystems | 62% |
| SkillStorm | 50% |
| Genesis10 | 33% |
| Turnberry Solutions | 0% |
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Genesis10 Customer Service
2.7/5
Genesis10 has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Genesis10's Customer Service
Address
950 3rd Ave, New York City, NY 10022
Website
http://www.genesis10.com/
Phone Number
212-688-5522
Genesis10's Social Links
Quick Insights into Genesis10 Customer Service
Genesis10's Customer Service score was rated highest by customers who have used Genesis10's products/services for Less than 1 Year.
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Ranked Genesis10 Customer Service the Highest
Genesis10 Customer Service Score by Usage
Genesis10's Customer Service score was rated 3.5 stars by customers who have used Genesis10's products/services for Less than 1 Year.
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Genesis10 Customer Service vs. Competitors
Compared to its competitors, Genesis10's Customer Service score is rated right above Turnberry Solutions, and is preceded by SkillStorm.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Kforce | 4/5 |
| Express Employment Professionals | 4/5 |
| Adecco Group | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.5/5 |
| SkillStorm | 3.3/5 |
| Genesis10 | 2.7/5 |
| Turnberry Solutions | N/A |
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Genesis10 as an Employer
4.6/5
Genesis10 has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Genesis10 scored a -34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Genesis10 would recommend the brand to a friend. ENPS measures how likely Genesis10 employees would recommend working at Genesis10 to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 63% | Promoters |
|---|---|
| 24% | Passive |
| 13% | Detractors |
