-100
NPS
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Good.Co
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About Good.Co's Brand
We’re on a mission to create happier, more productive workplaces. Among its major competitors, Good.Co is ranked in 10th place for NPS while Culture Amp is 1st, and LinkedIn is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Good.Co Ranking
- #4 / 4 of its competitors
Good.Co NPS
Good.Co's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Good.Co's customers would recommend using the product based on a scale of -100 to 100.
Good.Co Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Good.Co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
How Other Brands Compare
Good.Co is ranked #4 for NPS among its competitors. Culture Amp and LinkedIn come in first and second, with Indeed.com coming in at third.
Good.Co |  LinkedIn |  Indeed.com |  Culture Amp | |
| Global Ranking | #- | #29 | #253 | #686 |
| NPS | -100 | 33 | 3 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $86.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Good.Co NPS vs. Competitors
Compared to its competitors, Good.Co's NPS is rated right below Pymetrics.
| COMPANY | NPS Score | |
|---|---|---|
| Culture Amp | 34 |
| 33 | |
 | Monster | 20 |
 | talentReef | 19 |
 | TINYpulse | 19 |
 | Glint | 10 |
| Indeed.com | 3 |
 | Glassdoor | -4 |
 | Pymetrics | -100 |
| Good.Co | -100 |
Good.Co Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Good.Co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Good.Co Customer Loyalty vs. Competitors
Compared to its competitors, Good.Co's Customer Loyalty score is rated right above Culture Amp, and is preceded by Pymetrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pymetrics | 100% |
| Good.Co | 100% |
| Culture Amp | 89% |
| Glint | 87% |
| 85% | |
| TINYpulse | 83% |
| Indeed.com | 78% |
| Monster | 76% |
| Glassdoor | 72% |
| talentReef | 53% |
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Good.Co Product Quality
4/5
Good.Co has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Good.Co Product Information
Good.Co’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://good.co
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Good.Co Product Quality vs. Competitors
Compared to its competitors, Good.Co's Product Quality score is rated right above Monster, and is preceded by Pymetrics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Culture Amp | 4.2/5 |
| TINYpulse | 4.2/5 |
| 4/5 | |
| Pymetrics | 4/5 |
| Good.Co | 4/5 |
| Monster | 3.7/5 |
| Glint | 3.7/5 |
| Glassdoor | 3.4/5 |
| Indeed.com | 3.3/5 |
| talentReef | 3.3/5 |
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Good.Co Pricing
Good.Co ROI & Value For Money
2.5/5
Good.Co has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Good.Co Pricing vs. Competitors
Compared to its competitors, Good.Co's ROI score is rated right above Pymetrics, and is preceded by Glassdoor.
| COMPANY | Pricing Score | |
|---|---|---|
| Culture Amp | 4/5 |
| TINYpulse | 3.9/5 |
| 3.7/5 | |
| Monster | 3.7/5 |
| Glint | 3.7/5 |
| talentReef | 3.4/5 |
| Indeed.com | 3.2/5 |
| Glassdoor | 3.1/5 |
| Good.Co | 2.5/5 |
| Pymetrics | 1.5/5 |
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Good.Co Customer Satisfaction (CSAT)
Good.Co Customer Satisfaction (CSAT) Score
100 / 100
Good.Co has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Good.Co Customer Satisfaction vs. Competitors
Compared to its competitors, Good.Co's Customer Satisfaction score is rated right above Culture Amp, and is preceded by TINYpulse.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TINYpulse | 100% |
| Good.Co | 100% |
| Culture Amp | 81% |
| 76% | |
| Monster | 71% |
| Glassdoor | 59% |
| Indeed.com | 58% |
| Glint | 50% |
| talentReef | 0% |
| Pymetrics | 0% |
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Good.Co Customer Service
2.5/5
Good.Co has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Good.Co's Customer Service
Address
74 Langton St, San Francisco, CA 94103
Website
http://good.co
Phone Number
+98 21 2288 0191
Good.Co's Social Links
Good.Co Customer Service vs. Competitors
Compared to its competitors, Good.Co's Customer Service score is rated right below Pymetrics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glint | 4.1/5 |
| Culture Amp | 3.9/5 |
| Monster | 3.8/5 |
| 3.7/5 | |
| TINYpulse | 3.6/5 |
| Indeed.com | 3.1/5 |
| Glassdoor | 3.1/5 |
| talentReef | 2.9/5 |
| Pymetrics | 2.5/5 |
| Good.Co | 2.5/5 |
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Good.Co as an Employer
2.8/5
Good.Co has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Good.Co scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Good.Co would recommend the brand to a friend. ENPS measures how likely Good.Co employees would recommend working at Good.Co to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
