14
NPS
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Kellanova
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About Kellanova's Brand
We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, and many others. Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. Kellanova will continue to hire business necessary roles while being fully integrated into Mars. Among its major competitors, Kellanova is ranked in 8th place for NPS while Ingredion is 1st, and Mondelez International North America is 2nd.Their current market cap is $21.56B
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Kellanova Ranking
- #4 / 4 of its competitors
Kellanova NPS
Kellanova's Net Promoter Score (NPS) is a 14 with 46% Promoters, 22% Passives, and 32% Detractors. Net Promoter Score tracks whether Kellanova's customers would recommend using the product based on a scale of -100 to 100.
Kellanova Overall NPS
| 46% | Promoters |
|---|---|
| 22% | Passives |
| 32% | Detractors |
Kellanova NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 12 | Mar 2024 | 12 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 12 | May 2024 | 12 |
Jul 2024 12 | Jul 2024 | 12 |
Aug 2024 14 | Aug 2024 | 14 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 14 | Nov 2024 | 14 |
Dec 2024 12 | Dec 2024 | 12 |
Jan 2025 12 | Jan 2025 | 12 |
May 2025 12 | May 2025 | 12 |
Oct 2025 12 | Oct 2025 | 12 |
How Other Brands Compare
Kellanova is ranked #4 for NPS among its competitors. General Mills Inc. and Nestle USA come in first and second, with Frito-Lay coming in at third. Among those competitors, it is the lowest valued company behind Nestle USA.
Kellanova |  General Mills Inc. |  Nestle USA |  Frito-Lay | |
| Global Ranking | #- | #112 | #141 | #377 |
| NPS | 14 | 30 | 22 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $21.56B | $34.55B | $315.74B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kellanova NPS by Gender
Female customers rated Kellanova's NPS 36 points higher than Male customers.
Male
0
Kellanova's NPS was rated by Male customers on Comparably.
41%
Promoters
18%
Passives
41%
Detractors
Female
36
Kellanova's NPS was rated 36 by Female customers on Comparably.
58%
Promoters
20%
Passives
22%
Detractors
Kellanova NPS by Ethnicity
Kellanova's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1 | Caucasian | 1 |
Hispanic or Latino 49 | Hispanic or Latino | 49 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander 43 | Asian or Pacific Islander | 43 |
Other 8 | Other | 8 |
Kellanova NPS by Age
Kellanova's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Kellanova NPS by Usage
Kellanova's NPS was rated the highest by customers who have used Kellanova's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years 27 | 2 to 5 Years | 27 |
5 to 10 Years 28 | 5 to 10 Years | 28 |
Over 10 Years 22 | Over 10 Years | 22 |
Kellanova NPS vs. Competitors
Compared to its competitors, Kellanova's NPS is rated right above The Quaker Oats Company, and is preceded by Frito-Lay.
Kellanova Customer Reviews
Out of the 40 Kellanova customer reviews 28 were positive and 12 were constructive. Kellanova customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kellanova Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kellanova users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kellanova Customer Loyalty Score by Gender
Female customers rated Kellanova's Customer Loyalty score 10% higher than Male customers.
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Male
68%
Yes
Female
78%
Yes
Kellanova Customer Loyalty Score by Ethnicity
Kellanova's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kellanova.
69
out of 100
Caucasian
89
out of 100
Hispanic or Latino
78
out of 100
African American/Black
72
out of 100
Asian or Pacific Islander
64
out of 100
Other
Kellanova Customer Loyalty Score by Age
Kellanova's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 55% | 26-30 | 55% |
31-35 72% | 31-35 | 72% |
36-40 63% | 36-40 | 63% |
41-45 61% | 41-45 | 61% |
46-50 85% | 46-50 | 85% |
51-55 85% | 51-55 | 85% |
56-60 82% | 56-60 | 82% |
61-65 87% | 61-65 | 87% |
66+ 87% | 66+ | 87% |
Kellanova Customer Loyalty Score by Usage
Kellanova's Customer Loyalty score was rated the highest by customers who have used Kellanova's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kellanova Customer Loyalty Score by Industry
Kellanova's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Public Relations and Communications industry customers.
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Kellanova Customer Loyalty vs. Competitors
Compared to its competitors, Kellanova's Customer Loyalty score is rated right above Ingredion, and is preceded by J.M. Smucker Company .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Frito-Lay | 80% |
| Nestle USA | 79% |
 | Mondelez International North America | 78% |
| General Mills Inc. | 74% |
 | Post Holdings | 74% |
 | J.M. Smucker Company | 73% |
| Kellanova | 73% |
 | Ingredion | 71% |
 | The Quaker Oats Company | 63% |
 | Ralcorp | N/A |
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Kellanova Product Quality
3.9/5
Kellanova has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Kellanova Product Information
Kellanova’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Kellanova's product the highest. Reviewers from the Consumer Goods industry rated Kellanova the lowest at 4.
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Quick Insights into Kellanova Product Quality
Kellanova's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Consulting industry.
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Ranked Kellanova Product Quality the Highest
Ranked Kellanova Product Quality the Lowest
Kellanova Product Quality Score by Gender
Female customers rated Kellanova's Product Quality score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Kellanova Product Quality Score by Ethnicity
Kellanova's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Kellanova Product Quality Score by Age
Kellanova's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4 | 41-45 | 4 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.9 | 66+ | 3.9 |
Kellanova Product Quality Score by Usage
Kellanova's Product Quality score was rated the highest by customers who have used Kellanova's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Kellanova Product Quality Score by Industry
Kellanova's Product Quality score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.
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Kellanova Product Quality vs. Competitors
Compared to its competitors, Kellanova's Product Quality score is rated right above J.M. Smucker Company , and is preceded by Frito-Lay.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingredion | 4.5/5 |
| The Quaker Oats Company | 4/5 |
| Mondelez International North America | 4/5 |
| General Mills Inc. | 3.9/5 |
| Nestle USA | 3.9/5 |
| Frito-Lay | 3.9/5 |
| Kellanova | 3.9/5 |
| J.M. Smucker Company | 3.8/5 |
| Post Holdings | 3.8/5 |
| Ralcorp | N/A |
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Kellanova Pricing
Kellanova ROI & Value For Money
3.6/5
Kellanova has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Kellanova Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Kellanova.
Quick Insights into Kellanova ROI
Kellanova's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Kellanova ROI the Highest
Ranked Kellanova ROI the Lowest
Kellanova ROI Score by Gender
Female customers rated Kellanova's ROI score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Kellanova ROI Score by Ethnicity
Kellanova's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.4 | Other | 3.4 |
Kellanova ROI Score by Age
Kellanova's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3 | 61-65 | 3 |
66+ 3.3 | 66+ | 3.3 |
Kellanova ROI Score by Usage
Kellanova's ROI score was rated the highest by customers who have used Kellanova's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Kellanova ROI Score by Industry
Kellanova's ROI score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
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Kellanova Pricing vs. Competitors
Compared to its competitors, Kellanova's ROI score is rated right above Ralcorp, and is preceded by Frito-Lay.
| COMPANY | Pricing Score | |
|---|---|---|
| Ingredion | 4.2/5 |
| Post Holdings | 3.9/5 |
| The Quaker Oats Company | 3.8/5 |
| Mondelez International North America | 3.8/5 |
| General Mills Inc. | 3.8/5 |
| Nestle USA | 3.7/5 |
| J.M. Smucker Company | 3.6/5 |
| Frito-Lay | 3.6/5 |
| Kellanova | 3.6/5 |
| Ralcorp | N/A |
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Kellanova Customer Satisfaction (CSAT)
Kellanova Customer Satisfaction (CSAT) Score
72 / 100
Kellanova has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
39%
Satisfied
33%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kellanova Customer Satisfaction
Kellanova's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Consulting industry.
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Ranked Kellanova Customer Satisfaction the Highest
Ranked Kellanova Customer Satisfaction the Lowest
Kellanova Customer Satisfaction Score by Gender
Female customers rated Kellanova's Customer Satisfaction score 21 points higher than Male customers.
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66 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 7% | |
Very Dissatisfied | 10% |
87 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 2% | |
Very Dissatisfied | 6% |
Kellanova Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kellanova's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.
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65 / 100
Very Satisfied
42%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
15%
CSAT according to Hispanic or Latino
Kellanova's Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Kellanova's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
5%
CSAT according to Asian or Pacific Islander
Kellanova's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
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89 / 100
Very Satisfied
62%
Satisfied
27%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
0%
CSAT according to Other
Kellanova's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
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72 / 100
Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
5%
Kellanova Customer Satisfaction Score by Age
Kellanova's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 31-35 | 76% | |||||||||||||||
| 36-40 | 70% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 58% | |||||||||||||||
| 66+ | 72% |
Kellanova Customer Satisfaction Score by Usage
Kellanova's Customer Satisfaction score was rated the highest by customers who have used Kellanova's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Kellanova Customer Satisfaction Score by Industry
Kellanova's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.
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{
"title": "Kellanova Customer Satisfaction Score by Industry",
"text": "Kellanova's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 47
},
{
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"groupId": 495,
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"scoreClassName": "",
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},
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"groupId": 499,
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"scoreClassName": "",
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"groupId": 501,
"score": 83,
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"scoreClassName": "",
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"groupId": 504,
"score": 100,
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"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Consulting",
"groupId": 511,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Kellanova's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 83,
"stars": 0,
"csatScore": 83,
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"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Kellanova's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Kellanova's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Retail",
"groupId": 559,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Kellanova's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Kellanova Customer Satisfaction vs. Competitors
Compared to its competitors, Kellanova's Customer Satisfaction score is rated right above Post Holdings, and is preceded by Nestle USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ingredion | 95% |
| Mondelez International North America | 79% |
| The Quaker Oats Company | 78% |
| General Mills Inc. | 77% |
| J.M. Smucker Company | 74% |
| Nestle USA | 73% |
| Kellanova | 72% |
| Post Holdings | 71% |
| Frito-Lay | 69% |
| Ralcorp | 0% |
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Kellanova Customer Service
3.7/5
Kellanova has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kellanova's Customer Service
Address
1 Kellogg Square, Battle Creek, MI 49016-3599
Website
https://www.kellanovacareers.com/en/global.html
Phone Number
(269)961-2800
Kellanova's Social Links
Quick Insights into Kellanova Customer Service
Kellanova's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Kellanova Customer Service the Highest
Ranked Kellanova Customer Service the Lowest
Kellanova Customer Service Score by Gender
Female customers rated Kellanova's Customer Service score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
Kellanova Customer Service Score by Ethnicity
Kellanova's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kellanova.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Kellanova Customer Service Score by Age
Kellanova's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4 | 41-45 | 4 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3 | 61-65 | 3 |
66+ 3.5 | 66+ | 3.5 |
Kellanova Customer Service Score by Usage
Kellanova's Customer Service score was rated the highest by customers who have used Kellanova's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Kellanova Customer Service Score by Industry
Kellanova's Customer Service score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
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Kellanova Customer Service vs. Competitors
Compared to its competitors, Kellanova's Customer Service score is rated right above Ralcorp, and is preceded by Frito-Lay.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ingredion | 4.1/5 |
| General Mills Inc. | 3.9/5 |
| Post Holdings | 3.9/5 |
| Mondelez International North America | 3.9/5 |
| Nestle USA | 3.9/5 |
| The Quaker Oats Company | 3.9/5 |
| J.M. Smucker Company | 3.7/5 |
| Frito-Lay | 3.7/5 |
| Kellanova | 3.7/5 |
| Ralcorp | N/A |
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Kellanova as an Employer
3.4/5
Kellanova has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Kellanova scored a 14 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Kellanova would recommend the brand to a friend. ENPS measures how likely Kellanova employees would recommend working at Kellanova to a friend.
Net Promoter Score
14
NPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 38% | Promoters |
|---|---|
| 27% | Passive |
| 35% | Detractors |
