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NPS
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MEMIC
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About MEMIC's Brand
We're a leading workers' comp insurer with roots in Maine and policyholders across the Eastern Seaboard. Workplace safety is our passion. Among its major competitors, MEMIC is ranked in 7th place for NPS while Chubb is 1st, and Citadel is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
MEMIC Ranking
- #4 / 4 of its competitors
MEMIC NPS
MEMIC's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MEMIC's customers would recommend using the product based on a scale of -100 to 100.
MEMIC Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MEMIC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
MEMIC is ranked #4 for NPS among its competitors. Chubb and Berkshire Hathaway come in first and second, with AIG coming in at third.
MEMIC |  Chubb |  AIG |  Berkshire Hathaway | |
| Global Ranking | #- | #299 | #302 | #360 |
| NPS | 0 | 39 | 11 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $71.58B | $40.99B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MEMIC NPS vs. Competitors
Compared to its competitors, MEMIC's NPS is rated right above Travelers, and is preceded by Zurich North America.
| COMPANY | NPS Score | |
|---|---|---|
| Chubb | 39 |
 | Citadel | 29 |
| Berkshire Hathaway | 20 |
 | W.R. Berkley Corporation | 18 |
| AIG | 11 |
 | Zurich North America | 10 |
| MEMIC | 0 |
 | Travelers | -8 |
 | The Hartford | -30 |
 | Liberty Mutual Insurance | -45 |
MEMIC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MEMIC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MEMIC Customer Loyalty vs. Competitors
Compared to its competitors, MEMIC's Customer Loyalty score is rated right above Chubb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MEMIC | 100% |
| Chubb | 82% |
| Travelers | 80% |
| Berkshire Hathaway | 78% |
| Liberty Mutual Insurance | 76% |
| The Hartford | 71% |
| Citadel | 68% |
| W.R. Berkley Corporation | 67% |
| AIG | 64% |
| Zurich North America | 63% |
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MEMIC Product Quality
2.8/5
MEMIC has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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MEMIC Product Information
MEMIC’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.memic.com/
- Company Size
- 201-500 Employees
Industry
Insurance
MEMIC Product Quality vs. Competitors
Compared to its competitors, MEMIC's Product Quality score is rated right above Travelers, and is preceded by Zurich North America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chubb | 3.9/5 |
| Berkshire Hathaway | 3.9/5 |
| W.R. Berkley Corporation | 3.7/5 |
| Citadel | 3.6/5 |
| AIG | 3.3/5 |
| Zurich North America | 3.2/5 |
| MEMIC | 2.8/5 |
| Travelers | 2.7/5 |
| The Hartford | 2.4/5 |
| Liberty Mutual Insurance | 2.3/5 |
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MEMIC Pricing
MEMIC ROI & Value For Money
2.5/5
MEMIC has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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MEMIC Pricing vs. Competitors
Compared to its competitors, MEMIC's ROI score is rated right above The Hartford, and is preceded by Travelers.
| COMPANY | Pricing Score | |
|---|---|---|
| Chubb | 4/5 |
| Citadel | 3.7/5 |
| Berkshire Hathaway | 3.7/5 |
| AIG | 3.4/5 |
| Zurich North America | 3.4/5 |
| W.R. Berkley Corporation | 3.3/5 |
| Travelers | 2.6/5 |
| MEMIC | 2.5/5 |
| The Hartford | 2.4/5 |
| Liberty Mutual Insurance | 2.2/5 |
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MEMIC Customer Satisfaction (CSAT)
MEMIC Customer Satisfaction (CSAT) Score
75 / 100
MEMIC has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MEMIC Customer Satisfaction vs. Competitors
Compared to its competitors, MEMIC's Customer Satisfaction score is rated right above Chubb, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| MEMIC | 75% |
| Chubb | 72% |
| Citadel | 70% |
| W.R. Berkley Corporation | 67% |
| AIG | 58% |
| Zurich North America | 45% |
| Travelers | 44% |
| The Hartford | 33% |
| Liberty Mutual Insurance | 32% |
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MEMIC Customer Service
2.5/5
MEMIC has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MEMIC's Customer Service
Address
261 Commercial Street, Portland, ME 04101
Website
https://www.memic.com/
Phone Number
800-660-1306
MEMIC's Social Links
MEMIC Customer Service vs. Competitors
Compared to its competitors, MEMIC's Customer Service score is rated right above The Hartford, and is preceded by Travelers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chubb | 4/5 |
| Citadel | 4/5 |
| Berkshire Hathaway | 3.8/5 |
| W.R. Berkley Corporation | 3.7/5 |
| Zurich North America | 3.4/5 |
| AIG | 3.3/5 |
| Travelers | 2.7/5 |
| MEMIC | 2.5/5 |
| The Hartford | 2.4/5 |
| Liberty Mutual Insurance | 2.1/5 |
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MEMIC as an Employer
4.0/5
MEMIC has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MEMIC scored a 0 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of MEMIC would recommend the brand to a friend. ENPS measures how likely MEMIC employees would recommend working at MEMIC to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
