NGM Biopharmaceuticals NPS & Customer Reviews

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NGM Biopharmaceuticals

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NGM Biopharmaceuticals

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About NGM Biopharmaceuticals' Brand

We are a clinical stage biopharmaceutical company advancing a robust pipeline of drug candidates to address a spectrum of large, unmet medical needs. We are focused on harnessing powerful, untapped biology underlying major diseases to develop transformative therapeutics for patients. Among its major competitors, NGM Biopharmaceuticals is ranked in 9th place for NPS while Nektar Therapeutics is 1st, and Revance Therapeutics is 2nd. Overall, NGM Biopharmaceuticals has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $280.84M

Brand at a Glance

100%

Customer Loyalty

3.2/5

Product Quality

4.1/5

Pricing

5/5

Customer Service

NGM Biopharmaceuticals Ranking

^#4 / 4 of its competitors

NGM Biopharmaceuticals NPS

NGM Biopharmaceuticals's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether NGM Biopharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.

NGM Biopharmaceuticals Overall NPS

NPS

60%	Promoters
0%	Passives
40%	Detractors

NGM Biopharmaceuticals NPS Trend

-100

-50

100

Summary	Date	Score
May 2021 100	May 2021	100
May 2022 100	May 2022	100
Nov 2022 100	Nov 2022	100
May 2023 20	May 2023	20

How Other Brands Compare

NGM Biopharmaceuticals is ranked #4 for NPS among its competitors. Merck and Genentech come in first and second, with AbbVie coming in at third. Among those competitors, it is the lowest valued company behind Merck.

	NGM Biopharmaceuticals	Genentech	AbbVie	Merck
Global Ranking	#-	#216	#321	#330
NPS	20	29	22	35
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$280.84M	$3.65B	$190.99B	$196.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NGM Biopharmaceuticals NPS vs. Competitors

Compared to its competitors, NGM Biopharmaceuticals's NPS is rated right above Verily, and is preceded by Gilead Sciences.

COMPANY		NPS Score
	Nektar Therapeutics	100
	Revance Therapeutics	65
	BioMarin Pharmaceutical Inc.	42
	Merck	35
	Genentech	29
	Amgen	24
	AbbVie	22
	Gilead Sciences	20
	NGM Biopharmaceuticals	20
	Verily	0
	Crescendo Bioscience	N/A
	MyoKardia	N/A
	Portola Pharmaceuticals	N/A
	Principia BioPharma	N/A
	Pharmacyclics	-100

NGM Biopharmaceuticals Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of NGM Biopharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

NGM Biopharmaceuticals Customer Loyalty vs. Competitors

Compared to its competitors, NGM Biopharmaceuticals's Customer Loyalty score is rated right above MyoKardia.

COMPANY		Customer Loyalty Score
	NGM Biopharmaceuticals	100%
	MyoKardia	100%
	Revance Therapeutics	84%
	Merck	80%
	Genentech	79%
	Amgen	77%
	AbbVie	73%
	Gilead Sciences	71%
	BioMarin Pharmaceutical Inc.	69%
	Verily	57%
	Nektar Therapeutics	N/A
	Pharmacyclics	N/A
	Crescendo Bioscience	N/A
	Portola Pharmaceuticals	N/A
	Principia BioPharma	N/A

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NGM Biopharmaceuticals Product Quality

3.2/5

NGM Biopharmaceuticals has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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NGM Biopharmaceuticals Product Information

NGM Biopharmaceuticals’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website: http://www.ngmbio.com

Company Size: 201-500 Employees

Industry

Biotech and Pharmaceuticals

NGM Biopharmaceuticals Product Quality vs. Competitors

Compared to its competitors, NGM Biopharmaceuticals's Product Quality score is rated right above Pharmacyclics, and is preceded by Verily.

COMPANY		Product Quality Score
	Revance Therapeutics	4.2/5
	BioMarin Pharmaceutical Inc.	4/5
	Merck	4/5
	Genentech	4/5
	MyoKardia	4/5
	Amgen	3.8/5
	Gilead Sciences	3.8/5
	AbbVie	3.7/5
	Verily	3.3/5
	NGM Biopharmaceuticals	3.2/5
	Pharmacyclics	1.5/5
	Nektar Therapeutics	N/A
	Crescendo Bioscience	N/A
	Portola Pharmaceuticals	N/A
	Principia BioPharma	N/A

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NGM Biopharmaceuticals Pricing

NGM Biopharmaceuticals ROI & Value For Money

4.1/5

NGM Biopharmaceuticals has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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NGM Biopharmaceuticals Pricing vs. Competitors

Compared to its competitors, NGM Biopharmaceuticals's ROI score is rated right above Merck, and is preceded by Revance Therapeutics.

COMPANY		Pricing Score
	Revance Therapeutics	4.2/5
	NGM Biopharmaceuticals	4.1/5
	Merck	4/5
	MyoKardia	4/5
	Genentech	3.8/5
	BioMarin Pharmaceutical Inc.	3.8/5
	Amgen	3.8/5
	AbbVie	3.8/5
	Gilead Sciences	3.6/5
	Verily	3.6/5
	Nektar Therapeutics	N/A
	Pharmacyclics	N/A
	Crescendo Bioscience	N/A
	Portola Pharmaceuticals	N/A
	Principia BioPharma	N/A

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NGM Biopharmaceuticals Customer Satisfaction (CSAT)

NGM Biopharmaceuticals Customer Satisfaction (CSAT) Score

50 / 100

NGM Biopharmaceuticals has an overall Customer Satisfaction score of 50 rated by its users and customers.

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Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

NGM Biopharmaceuticals Customer Satisfaction vs. Competitors

Compared to its competitors, NGM Biopharmaceuticals's Customer Satisfaction score is rated right above Nektar Therapeutics, and is preceded by Verily.

COMPANY		Customer Satisfaction (CSAT) Score
	BioMarin Pharmaceutical Inc.	83%
	Merck	79%
	Genentech	78%
	Amgen	67%
	AbbVie	65%
	Revance Therapeutics	64%
	Gilead Sciences	64%
	Verily	64%
	NGM Biopharmaceuticals	50%
	Nektar Therapeutics	0%
	Pharmacyclics	0%
	Crescendo Bioscience	0%
	MyoKardia	0%
	Portola Pharmaceuticals	0%
	Principia BioPharma	0%

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NGM Biopharmaceuticals Customer Service

5/5

NGM Biopharmaceuticals has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About NGM Biopharmaceuticals's Customer Service

Address

333 Oyster Point Boulevard, South San Francisco, CA 94080

Website

http://www.ngmbio.com

Phone Number

6505831646

NGM Biopharmaceuticals's Social Links

NGM Biopharmaceuticals Customer Service vs. Competitors

Compared to its competitors, NGM Biopharmaceuticals's Customer Service score is rated right above Merck.

COMPANY		Customer Service Score
	NGM Biopharmaceuticals	5/5
	Merck	4.2/5
	Revance Therapeutics	4.1/5
	MyoKardia	4/5
	Genentech	3.9/5
	Amgen	3.9/5
	Gilead Sciences	3.9/5
	BioMarin Pharmaceutical Inc.	3.8/5
	AbbVie	3.8/5
	Verily	3.8/5
	Nektar Therapeutics	N/A
	Pharmacyclics	N/A
	Crescendo Bioscience	N/A
	Portola Pharmaceuticals	N/A
	Principia BioPharma	N/A

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NGM Biopharmaceuticals as an Employer

4.3/5

NGM Biopharmaceuticals has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of NGM Biopharmaceuticals

David Woodhouse

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NGM Biopharmaceuticals scored a 20 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of NGM Biopharmaceuticals would recommend the brand to a friend. ENPS measures how likely NGM Biopharmaceuticals employees would recommend working at NGM Biopharmaceuticals to a friend.

Net Promoter Score

NPS Score

60%	Promoters
0%	Passive
40%	Detractors

Employee Net Promoter Score

eNPS Score

74%	Promoters
13%	Passive
13%	Detractors

Global Ranking Snapshot

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