Popeyes Louisiana Kitchen NPS & Customer Reviews

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Popeyes Louisiana Kitchen

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Popeyes Louisiana Kitchen

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About Popeyes Louisiana Kitchen's Brand

Developer, operator and franchisor of quick-service restaurants. Among its major competitors, Popeyes Louisiana Kitchen is ranked in 7th place for NPS while Darden Restaurants is 1st, and KFC is 2nd. Overall, Popeyes Louisiana Kitchen has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

78%

Customer Loyalty

2/5

Product Quality

2/5

Pricing

1.7/5

Customer Service

Popeyes Louisiana Kitchen Ranking

^#4 / 4 of its competitors

Popeyes Louisiana Kitchen NPS

Popeyes Louisiana Kitchen's Net Promoter Score (NPS) is a -51 with 21% Promoters, 7% Passives, and 72% Detractors. Net Promoter Score tracks whether Popeyes Louisiana Kitchen's customers would recommend using the product based on a scale of -100 to 100.

Popeyes Louisiana Kitchen Overall NPS

-51

NPS

21%	Promoters
7%	Passives
72%	Detractors

Popeyes Louisiana Kitchen NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -46	Feb 2025	-46
Mar 2025 -48	Mar 2025	-48
Apr 2025 -48	Apr 2025	-48
May 2025 -49	May 2025	-49
Jun 2025 -49	Jun 2025	-49
Jul 2025 -49	Jul 2025	-49
Aug 2025 -51	Aug 2025	-51
Sep 2025 -51	Sep 2025	-51
Oct 2025 -51	Oct 2025	-51
Nov 2025 -51	Nov 2025	-51
Dec 2025 -51	Dec 2025	-51
Jan 2026 -51	Jan 2026	-51

How Other Brands Compare

Popeyes Louisiana Kitchen is ranked #4 for NPS among its competitors. Darden Restaurants and KFC come in first and second, with Burger King coming in at third.

	Popeyes Louisiana Kitchen	KFC	Darden Restaurants	Burger King
Global Ranking	#-	#130	#342	#-
NPS	-51	7	20	-13
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$32.95B	$18.85B	$23.87B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Popeyes Louisiana Kitchen NPS by Gender

Male customers rated Popeyes Louisiana Kitchen's NPS 9 points higher than Female customers.

Male

-57

Popeyes Louisiana Kitchen's NPS was rated -57 by Male customers on Comparably.

18%

Promoters

Passives

75%

Detractors

Female

-66

Popeyes Louisiana Kitchen's NPS was rated -66 by Female customers on Comparably.

15%

Promoters

Passives

81%

Detractors

Popeyes Louisiana Kitchen NPS by Ethnicity

Popeyes Louisiana Kitchen's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -71	Caucasian	-71
Hispanic or Latino -49	Hispanic or Latino	-49
African American/Black -64	African American/Black	-64
Asian or Pacific Islander -5	Asian or Pacific Islander	-5
Native American -76	Native American	-76
Other -80	Other	-80

Popeyes Louisiana Kitchen NPS by Age

Popeyes Louisiana Kitchen's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

39%

14%

47%

26-30

18%

77%

31-35

21%

79%

36-40

17%

81%

41-45

94%

46-50

93%

51-55

11%

83%

56-60

87%

61-65

92%

66+

14%

84%

Popeyes Louisiana Kitchen NPS by Usage

Popeyes Louisiana Kitchen's NPS was rated the highest by customers who have used Popeyes Louisiana Kitchen's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -29	Less than 1 Year	-29
1 to 2 Years -48	1 to 2 Years	-48
2 to 5 Years -55	2 to 5 Years	-55
5 to 10 Years -75	5 to 10 Years	-75
Over 10 Years -69	Over 10 Years	-69

Popeyes Louisiana Kitchen NPS vs. Competitors

Compared to its competitors, Popeyes Louisiana Kitchen's NPS is rated right above Ruby Tuesday, and is preceded by Quiznos.

COMPANY		NPS Score
	Darden Restaurants	20
	KFC	7
	Luby's	-1
	Burger King	-13
	Papa John's International	-21
	Quiznos	-38
	Popeyes Louisiana Kitchen	-51
	Ruby Tuesday	-63
	Long John Silver's	-70

Popeyes Louisiana Kitchen Customer Reviews

Out of the 83 Popeyes Louisiana Kitchen customer reviews 27 were positive and 56 were constructive. Popeyes Louisiana Kitchen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Popeyes Louisiana Kitchen Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Popeyes Louisiana Kitchen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Popeyes Louisiana Kitchen Customer Loyalty Score by Gender

Female customers rated Popeyes Louisiana Kitchen's Customer Loyalty score 2% higher than Male customers.

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Male

78%

Yes

Female

80%

Yes

Popeyes Louisiana Kitchen Customer Loyalty Score by Ethnicity

Popeyes Louisiana Kitchen's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Popeyes Louisiana Kitchen Customer Loyalty Score by Age

Popeyes Louisiana Kitchen's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 75%	18-25	75%
26-30 71%	26-30	71%
31-35 88%	31-35	88%
36-40 79%	36-40	79%
41-45 80%	41-45	80%
46-50 84%	46-50	84%
51-55 79%	51-55	79%
56-60 82%	56-60	82%
61-65 76%	61-65	76%
66+ 80%	66+	80%

Popeyes Louisiana Kitchen Customer Loyalty Score by Usage

Popeyes Louisiana Kitchen's Customer Loyalty score was rated the highest by customers who have used Popeyes Louisiana Kitchen's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	53%
1 to 2 Years	67%
2 to 5 Years	79%
5 to 10 Years	77%
Over 10 Years	87%

Popeyes Louisiana Kitchen Customer Loyalty Score by Industry

Popeyes Louisiana Kitchen's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Civic and Social Organization industry customers.

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Tech	86%
Accounting	81%
Aerospace and Aviation	74%
Architecture and Planning	85%
Arts and Entertainment	61%
Automotive and Transportation	100%
Banking and Financial Services	83%
Business and Consumer Services	83%
Business Supplies and Equipment	85%
Chemicals	100%
Civic and Social Organization	40%
Construction	93%
Consulting	64%
Consumer Services	100%
Education	66%
Environmental Services	100%
Events Services	70%
Furniture	100%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	78%
Hospitality	66%
Import and Export	100%
Insurance	100%
Legal	78%
Logistics and Supply Chain	100%
Manufacturing and Machinery	78%
Marketing, Advertising and Research	61%
Military and Defense	82%
Non-Profit	64%
Energy and Manufacturing	55%
Professional Services	85%
Public Safety	74%
Restaurants	74%
Retail	75%
Transportation	100%

Popeyes Louisiana Kitchen Customer Loyalty vs. Competitors

Compared to its competitors, Popeyes Louisiana Kitchen's Customer Loyalty score is rated right above Burger King, and is preceded by KFC.

COMPANY		Customer Loyalty Score
	KFC	80%
	Popeyes Louisiana Kitchen	78%
	Burger King	72%
	Luby's	70%
	Papa John's International	68%
	Long John Silver's	66%
	Ruby Tuesday	64%
	Darden Restaurants	63%
	Quiznos	63%

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Popeyes Louisiana Kitchen Product Quality

2/5

Popeyes Louisiana Kitchen has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.

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Popeyes Louisiana Kitchen Product Information

Popeyes Louisiana Kitchen’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Popeyes Louisiana Kitchen's product the highest. Reviewers from the Accounting industry rated Popeyes Louisiana Kitchen the lowest at 2.4.

Website: http://www.afce.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Food and Beverages

Quick Insights into Popeyes Louisiana Kitchen Product Quality

Popeyes Louisiana Kitchen's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Transportation industry.

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Ranked Popeyes Louisiana Kitchen Product Quality the Highest

Energy and Manufacturing	3.9
Asian or Pacific Islander	3.5
18-25	2.9

Ranked Popeyes Louisiana Kitchen Product Quality the Lowest

56-60	1.5
Other	1.5
Transportation	1.5

Popeyes Louisiana Kitchen Product Quality Score by Gender

Male customers rated Popeyes Louisiana Kitchen's Product Quality score 0.2 stars higher than Female customers.

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Male

1.9/5

Female

1.7/5

Popeyes Louisiana Kitchen Product Quality Score by Ethnicity

Popeyes Louisiana Kitchen's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Popeyes Louisiana Kitchen Product Quality Score by Age

Popeyes Louisiana Kitchen's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 1.6	26-30	1.6
31-35 1.6	31-35	1.6
36-40 1.6	36-40	1.6
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.9	61-65	1.9
66+ 1.7	66+	1.7

Popeyes Louisiana Kitchen Product Quality Score by Usage

Popeyes Louisiana Kitchen's Product Quality score was rated the highest by customers who have used Popeyes Louisiana Kitchen's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.1
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	1.6

Popeyes Louisiana Kitchen Product Quality Score by Industry

Popeyes Louisiana Kitchen's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Transportation industry customers.

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Tech	2.1
Accounting	2.4
Aerospace and Aviation	2.5
Architecture and Planning	1.5
Arts and Entertainment	1.9
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	3.5
Business Supplies and Equipment	2.1
Chemicals	1.5
Civic and Social Organization	1.5
Construction	1.9
Consulting	2.5
Consumer Services	1.5
Education	2.4
Environmental Services	1.5
Events Services	1.5
Furniture	2.5
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.2
Import and Export	1.5
Insurance	2.3
Legal	1.5
Logistics and Supply Chain	2
Manufacturing and Machinery	1.9
Marketing, Advertising and Research	3.7
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	3.9
Professional Services	1.9
Public Safety	1.5
Restaurants	1.5
Retail	1.5
Transportation	1.5

Popeyes Louisiana Kitchen Product Quality vs. Competitors

Compared to its competitors, Popeyes Louisiana Kitchen's Product Quality score is rated right above Ruby Tuesday, and is preceded by Papa John's International.

COMPANY		Product Quality Score
	Darden Restaurants	3.8/5
	KFC	3.5/5
	Burger King	3.1/5
	Luby's	3/5
	Quiznos	3/5
	Papa John's International	2.9/5
	Popeyes Louisiana Kitchen	2/5
	Ruby Tuesday	1.8/5
	Long John Silver's	1.8/5

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Popeyes Louisiana Kitchen Pricing

Popeyes Louisiana Kitchen ROI & Value For Money

2/5

Popeyes Louisiana Kitchen has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

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Popeyes Louisiana Kitchen Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Popeyes Louisiana Kitchen.

Quick Insights into Popeyes Louisiana Kitchen ROI

Popeyes Louisiana Kitchen's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Retail industry.

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Ranked Popeyes Louisiana Kitchen ROI the Highest

Energy and Manufacturing	3.5
Asian or Pacific Islander	3.3
18-25	2.8

Ranked Popeyes Louisiana Kitchen ROI the Lowest

51-55	1.5
Other	1.5
Retail	1.5

Popeyes Louisiana Kitchen ROI Score by Gender

Male customers rated Popeyes Louisiana Kitchen's ROI score 0.2 stars higher than Female customers.

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Male

1.9/5

Female

1.7/5

Popeyes Louisiana Kitchen ROI Score by Ethnicity

Popeyes Louisiana Kitchen's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.3	Hispanic or Latino	2.3
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Native American 1.7	Native American	1.7
Other 1.5	Other	1.5

Popeyes Louisiana Kitchen ROI Score by Age

Popeyes Louisiana Kitchen's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 1.5	26-30	1.5
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.8	61-65	1.8
66+ 1.7	66+	1.7

Popeyes Louisiana Kitchen ROI Score by Usage

Popeyes Louisiana Kitchen's ROI score was rated the highest by customers who have used Popeyes Louisiana Kitchen's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2
2 to 5 Years	1.8
5 to 10 Years	1.7
Over 10 Years	1.7

Popeyes Louisiana Kitchen ROI Score by Industry

Popeyes Louisiana Kitchen's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Retail industry customers.

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Tech	2
Accounting	2.1
Aerospace and Aviation	2.4
Architecture and Planning	1.5
Arts and Entertainment	1.9
Automotive and Transportation	1.5
Banking and Financial Services	1.7
Business and Consumer Services	2.8
Business Supplies and Equipment	2.3
Chemicals	1.6
Civic and Social Organization	1.5
Construction	1.6
Consulting	2
Consumer Services	1.5
Education	1.9
Environmental Services	1.5
Events Services	1.5
Furniture	2.1
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.4
Import and Export	2.1
Insurance	2.6
Legal	1.5
Logistics and Supply Chain	2.3
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.3
Military and Defense	1.6
Non-Profit	1.5
Energy and Manufacturing	3.5
Professional Services	2.2
Public Safety	1.6
Restaurants	1.5
Retail	1.5
Transportation	1.6

Popeyes Louisiana Kitchen Pricing vs. Competitors

Compared to its competitors, Popeyes Louisiana Kitchen's ROI score is rated right above Ruby Tuesday, and is preceded by Luby's.

COMPANY		Pricing Score
	Darden Restaurants	3.7/5
	KFC	3.3/5
	Quiznos	3.3/5
	Burger King	2.9/5
	Papa John's International	2.9/5
	Luby's	2.9/5
	Popeyes Louisiana Kitchen	2/5
	Ruby Tuesday	1.9/5
	Long John Silver's	1.8/5

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Popeyes Louisiana Kitchen Customer Satisfaction (CSAT)

Popeyes Louisiana Kitchen Customer Satisfaction (CSAT) Score

28 / 100

Popeyes Louisiana Kitchen has an overall Customer Satisfaction score of 28 rated by its users and customers.

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Very Satisfied	17%
Satisfied	11%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	9%
Very Dissatisfied	59%

Very Satisfied

17%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

59%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Popeyes Louisiana Kitchen Customer Satisfaction

Popeyes Louisiana Kitchen's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Public Safety industry.

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Ranked Popeyes Louisiana Kitchen Customer Satisfaction the Highest

Marketing, Advertising and Research	75%
Asian or Pacific Islander	68%
18-25	52%

Ranked Popeyes Louisiana Kitchen Customer Satisfaction the Lowest

Other	12%
61-65	6%
Public Safety	0%

Popeyes Louisiana Kitchen Customer Satisfaction Score by Gender

Male customers rated Popeyes Louisiana Kitchen's Customer Satisfaction score 1 points higher than Female customers.

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22 / 100

Male

	Very Satisfied	12%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	12%
	Very Dissatisfied	60%

21 / 100

Female

	Very Satisfied	15%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	9%
	Very Dissatisfied	67%

Popeyes Louisiana Kitchen Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Popeyes Louisiana Kitchen's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.

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15 / 100

Very Satisfied	11%
Satisfied	4%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	12%
Very Dissatisfied	68%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

68%

CSAT according to Hispanic or Latino

Popeyes Louisiana Kitchen's Customer Satisfaction (CSAT) score was rated 35% according to Hispanic or Latino users and customers.

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35 / 100

Very Satisfied	26%
Satisfied	9%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	6%
Very Dissatisfied	54%

Very Satisfied

26%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

54%

CSAT according to African American/Black

Popeyes Louisiana Kitchen's Customer Satisfaction (CSAT) score was rated 24% according to African American/Black users and customers.

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24 / 100

Very Satisfied	15%
Satisfied	9%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	13%
Very Dissatisfied	62%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

62%

CSAT according to Asian or Pacific Islander

Popeyes Louisiana Kitchen's Customer Satisfaction (CSAT) score was rated 68% according to Asian or Pacific Islander users and customers.

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68 / 100

Very Satisfied	32%
Satisfied	36%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	5%
Very Dissatisfied	23%

Very Satisfied

32%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

CSAT according to Native American

Popeyes Louisiana Kitchen's Customer Satisfaction (CSAT) score was rated 12% according to Native American users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	88%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to Other

Popeyes Louisiana Kitchen's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.

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12 / 100

Very Satisfied	7%
Satisfied	5%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	8%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

Popeyes Louisiana Kitchen Customer Satisfaction Score by Age

Popeyes Louisiana Kitchen's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

52%

26-30

19%

31-35

18%

36-40

20%

41-45

17%

46-50

12%

51-55

14%

56-60

12%

61-65

66+

20%

Popeyes Louisiana Kitchen Customer Satisfaction Score by Usage

Popeyes Louisiana Kitchen's Customer Satisfaction score was rated the highest by customers who have used Popeyes Louisiana Kitchen's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	43
1 to 2 Years	35
2 to 5 Years	22
5 to 10 Years	15
Over 10 Years	19

Popeyes Louisiana Kitchen Customer Satisfaction Score by Industry

Popeyes Louisiana Kitchen's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Public Safety industry customers.

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	"title": "Popeyes Louisiana Kitchen Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 26,
			"stars": 0,
			"csatScore": 26,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 26
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 19,
			"stars": 0,
			"csatScore": 19,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 19
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 47,
			"stars": 0,
			"csatScore": 47,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 47
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Furniture",
			"groupId": 520,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Furniture customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Import and Export",
			"groupId": 524,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Import and Export customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Popeyes Louisiana Kitchen's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		}
	]
}

Tech	23
Accounting	30
Aerospace and Aviation	37
Architecture and Planning	0
Arts and Entertainment	26
Automotive and Transportation	14
Banking and Financial Services	19
Business and Consumer Services	47
Business Supplies and Equipment	33
Chemicals	0
Civic and Social Organization	0
Construction	23
Consulting	33
Consumer Services	20
Education	29
Environmental Services	0
Events Services	0
Furniture	25
Government and Public Policy	55
Healthcare, Hospitals and Medicine	10
Hospitality	40
Import and Export	0
Insurance	33
Legal	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	75
Military and Defense	0
Non-Profit	0
Energy and Manufacturing	50
Professional Services	16
Public Safety	0
Restaurants	8
Retail	9
Transportation	11

Popeyes Louisiana Kitchen Customer Satisfaction vs. Competitors

Compared to its competitors, Popeyes Louisiana Kitchen's Customer Satisfaction score is rated right above Ruby Tuesday, and is preceded by Quiznos.

COMPANY		Customer Satisfaction (CSAT) Score
	Darden Restaurants	71%
	KFC	68%
	Papa John's International	54%
	Burger King	52%
	Luby's	45%
	Quiznos	45%
	Popeyes Louisiana Kitchen	27%
	Ruby Tuesday	21%
	Long John Silver's	20%

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Popeyes Louisiana Kitchen Customer Service

1.7/5

Popeyes Louisiana Kitchen has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About Popeyes Louisiana Kitchen's Customer Service

Address

Atlanta, GA

Website

http://www.afce.com

Phone Number

4044594450

Quick Insights into Popeyes Louisiana Kitchen Customer Service

Popeyes Louisiana Kitchen's Customer Service score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Retail industry.

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Ranked Popeyes Louisiana Kitchen Customer Service the Highest

Energy and Manufacturing	3.2
Asian or Pacific Islander	3
18-25	2.6

Ranked Popeyes Louisiana Kitchen Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Retail	1.5

Popeyes Louisiana Kitchen Customer Service Score by Gender

Male customers rated Popeyes Louisiana Kitchen's Customer Service score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Popeyes Louisiana Kitchen Customer Service Score by Ethnicity

Popeyes Louisiana Kitchen's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Popeyes Louisiana Kitchen Customer Service Score by Age

Popeyes Louisiana Kitchen's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.6	18-25	2.6
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Popeyes Louisiana Kitchen Customer Service Score by Usage

Popeyes Louisiana Kitchen's Customer Service score was rated the highest by customers who have used Popeyes Louisiana Kitchen's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	1.9
2 to 5 Years	1.6
5 to 10 Years	1.5
Over 10 Years	1.5

Popeyes Louisiana Kitchen Customer Service Score by Industry

Popeyes Louisiana Kitchen's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Retail industry customers.

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Tech	1.6
Accounting	1.9
Aerospace and Aviation	2.1
Architecture and Planning	1.8
Arts and Entertainment	1.6
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	2.2
Business Supplies and Equipment	2
Chemicals	2
Civic and Social Organization	1.5
Construction	1.5
Consulting	2.1
Consumer Services	1.5
Education	2.1
Environmental Services	1.5
Events Services	1.5
Furniture	1.7
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.1
Import and Export	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	2
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.2
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	3.2
Professional Services	1.5
Public Safety	1.5
Restaurants	1.5
Retail	1.5
Transportation	1.6

Popeyes Louisiana Kitchen Customer Service vs. Competitors

Compared to its competitors, Popeyes Louisiana Kitchen's Customer Service score is rated right below Ruby Tuesday.

COMPANY		Customer Service Score
	Darden Restaurants	3.7/5
	KFC	3.4/5
	Quiznos	3.4/5
	Luby's	2.9/5
	Papa John's International	2.9/5
	Burger King	2.9/5
	Long John Silver's	1.9/5
	Ruby Tuesday	1.8/5
	Popeyes Louisiana Kitchen	1.7/5

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Popeyes Louisiana Kitchen as an Employer

2.5/5

Popeyes Louisiana Kitchen has a 2.5/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Popeyes Louisiana Kitchen

Cheryl Bachelder

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Popeyes Louisiana Kitchen scored a -51 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Popeyes Louisiana Kitchen would recommend the brand to a friend. ENPS measures how likely Popeyes Louisiana Kitchen employees would recommend working at Popeyes Louisiana Kitchen to a friend.

Net Promoter Score

-51

NPS Score

21%	Promoters
7%	Passive
72%	Detractors

Employee Net Promoter Score

-48

eNPS Score

21%	Promoters
10%	Passive
69%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail