86
NPS
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Red Canary
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About Red Canary's Brand
Red Canary pioneered managed detection and response to secure your endpoints, cloud, and whatever comes next. We stop threats. You focus on your mission. Among its major competitors, Red Canary is ranked in 1st place for NPS while Rapid7 is 2nd, and CrowdStrike is 3rd.
Brand at a Glance
79%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
4.1/5
Customer Service
Red Canary Ranking
- #1 / 4 of its competitors
Red Canary NPS
Red Canary's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Red Canary's customers would recommend using the product based on a scale of -100 to 100.
Red Canary Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Red Canary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Feb 2023 75 | Feb 2023 | 75 |
Oct 2023 80 | Oct 2023 | 80 |
Mar 2024 83 | Mar 2024 | 83 |
Apr 2025 85 | Apr 2025 | 85 |
How Other Brands Compare
Red Canary is ranked first for NPS among its competitors. Rapid7 and CrowdStrike come in second and third, with Cylance coming in at #4.
Red Canary |  Rapid7 |  CrowdStrike |  Cylance | |
| Global Ranking | #- | #542 | #972 | #- |
| NPS | 86 | 45 | 42 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.93B | $37.95B | $4.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Canary NPS vs. Competitors
Compared to its competitors, Red Canary's NPS is rated right above Rapid7.
| COMPANY | NPS Score | |
|---|---|---|
| Red Canary | 86 |
| Rapid7 | 45 |
| CrowdStrike | 42 |
 | Alert Logic | 39 |
 | Mandiant | 22 |
 | SecureWorks | 20 |
 | Cybereason | 16 |
 | eSentire | 12 |
| Cylance | 0 |
 | Arctic Wolf Networks | 0 |
 | Expel | N/A |
Red Canary Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Red Canary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Red Canary Customer Loyalty vs. Competitors
Compared to its competitors, Red Canary's Customer Loyalty score is rated right above CrowdStrike, and is preceded by Alert Logic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arctic Wolf Networks | 100% |
| Rapid7 | 82% |
| Alert Logic | 81% |
| Red Canary | 79% |
| CrowdStrike | 79% |
| SecureWorks | 78% |
| eSentire | 77% |
| Cylance | 70% |
| Mandiant | 65% |
| Cybereason | 64% |
| Expel | N/A |
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Red Canary Product Quality
4.3/5
Red Canary has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Red Canary Product Information
Red Canary’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.redcanary.com/
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Enterprise
SaaS
Red Canary Product Quality vs. Competitors
Compared to its competitors, Red Canary's Product Quality score is rated right above CrowdStrike.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Canary | 4.3/5 |
| CrowdStrike | 4.1/5 |
| Cybereason | 3.9/5 |
| Rapid7 | 3.8/5 |
| Alert Logic | 3.7/5 |
| Mandiant | 3.6/5 |
| SecureWorks | 3.5/5 |
| eSentire | 3.5/5 |
| Cylance | 3.3/5 |
| Arctic Wolf Networks | 3.2/5 |
| Expel | N/A |
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Red Canary Pricing
Red Canary ROI & Value For Money
4.4/5
Red Canary has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Red Canary Pricing vs. Competitors
Compared to its competitors, Red Canary's ROI score is rated right above Mandiant, and is preceded by Arctic Wolf Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Arctic Wolf Networks | 5/5 |
| Red Canary | 4.4/5 |
| Mandiant | 4/5 |
| CrowdStrike | 3.9/5 |
| Rapid7 | 3.9/5 |
| Cybereason | 3.8/5 |
| Alert Logic | 3.6/5 |
| SecureWorks | 3.6/5 |
| eSentire | 3.5/5 |
| Cylance | 3.5/5 |
| Expel | N/A |
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Red Canary Customer Satisfaction (CSAT)
Red Canary Customer Satisfaction (CSAT) Score
100 / 100
Red Canary has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red Canary Customer Satisfaction vs. Competitors
Compared to its competitors, Red Canary's Customer Satisfaction score is rated right above Rapid7.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Red Canary | 100% |
| Rapid7 | 100% |
| CrowdStrike | 83% |
| Cybereason | 76% |
| Mandiant | 72% |
| Alert Logic | 70% |
| SecureWorks | 67% |
| eSentire | 65% |
| Arctic Wolf Networks | 50% |
| Cylance | 31% |
| Expel | 0% |
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Red Canary Customer Service
4.1/5
Red Canary has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Red Canary's Customer Service
Address
1901 Wazee St, Denver, CO 80202
Website
https://www.redcanary.com/
Red Canary's Social Links
Red Canary Customer Service vs. Competitors
Compared to its competitors, Red Canary's Customer Service score is rated right above CrowdStrike, and is preceded by Arctic Wolf Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arctic Wolf Networks | 4.5/5 |
| Red Canary | 4.1/5 |
| CrowdStrike | 4/5 |
| SecureWorks | 4/5 |
| Alert Logic | 3.9/5 |
| Cybereason | 3.8/5 |
| Mandiant | 3.7/5 |
| Rapid7 | 3.6/5 |
| Cylance | 3.5/5 |
| eSentire | 3.4/5 |
| Expel | N/A |
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Red Canary as an Employer
4.2/5
Red Canary has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Red Canary scored a 86 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Canary would recommend the brand to a friend. ENPS measures how likely Red Canary employees would recommend working at Red Canary to a friend.
Net Promoter Score
86
NPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
