34
NPS
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Sectigo
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About Sectigo's Brand
Sectigo is a leading provider of automated Certificate Lifecycle Management (CLM) solutions and digital certificates. Our cloud-based universal CLM platform issues and manages the lifecycles of digital certificates issued by Sectigo and other Certificate Authorities (CAs) to authenticate every user and device identity across the IT ecosystem. With over 20 years establishing digital trust, Sectigo is one of the longest-standing and largest CAs with more than 700,000 customers. Among its major competitors, Sectigo is ranked in 4th place for NPS while Kaspersky is 1st, and CrowdStrike is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sectigo Ranking
- #3 / 4 of its competitors
Sectigo NPS
Sectigo's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Sectigo's customers would recommend using the product based on a scale of -100 to 100.
Sectigo Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Sectigo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
Mar 2025 0 | Mar 2025 | 0 |
Jul 2026 33 | Jul 2026 | 33 |
How Other Brands Compare
Sectigo is ranked third for NPS among its competitors. CrowdStrike and Cloudflare come in first and second, with Thales coming in at #4.
Sectigo |  Cloudflare |  CrowdStrike |  Thales | |
| Global Ranking | #- | #869 | #972 | #- |
| NPS | 34 | 37 | 40 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $25.25B | $37.95B | $19.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sectigo NPS vs. Competitors
Compared to its competitors, Sectigo's NPS is rated right above DigiCert, and is preceded by Cloudflare.
| COMPANY | NPS Score | |
|---|---|---|
 | Kaspersky | 55 |
| CrowdStrike | 40 |
| Cloudflare | 37 |
| Sectigo | 34 |
 | DigiCert | 30 |
| Thales | 28 |
 | Entrust | 27 |
 | Trustwave | 27 |
 | Sophos | 22 |
 | GlobalSign | 0 |
Sectigo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sectigo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sectigo Customer Loyalty vs. Competitors
Compared to its competitors, Sectigo's Customer Loyalty score is rated right above Trustwave.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sectigo | 100% |
| Trustwave | 86% |
| Entrust | 81% |
| CrowdStrike | 79% |
| Thales | 79% |
| Cloudflare | 77% |
| DigiCert | 74% |
| Sophos | 73% |
| Kaspersky | 71% |
| GlobalSign | 10% |
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Sectigo Product Quality
5/5
Sectigo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Sectigo Product Information
Sectigo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.sectigo.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Sectigo Product Quality vs. Competitors
Compared to its competitors, Sectigo's Product Quality score is rated right above CrowdStrike.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sectigo | 5/5 |
| CrowdStrike | 4.1/5 |
| Thales | 4/5 |
| Kaspersky | 4/5 |
| Cloudflare | 4/5 |
| DigiCert | 4/5 |
| Entrust | 3.8/5 |
| Sophos | 3.8/5 |
| Trustwave | 3.6/5 |
| GlobalSign | 1.5/5 |
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Sectigo Pricing
Sectigo ROI & Value For Money
5/5
Sectigo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Sectigo Pricing vs. Competitors
Compared to its competitors, Sectigo's ROI score is rated right above Kaspersky.
| COMPANY | Pricing Score | |
|---|---|---|
| Sectigo | 5/5 |
| Kaspersky | 4.2/5 |
| Cloudflare | 4/5 |
| CrowdStrike | 3.9/5 |
| Entrust | 3.9/5 |
| Thales | 3.9/5 |
| Sophos | 3.9/5 |
| DigiCert | 3.8/5 |
| Trustwave | 3.5/5 |
| GlobalSign | 1.5/5 |
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Sectigo Customer Satisfaction (CSAT)
Sectigo Customer Satisfaction (CSAT) Score
33 / 100
Sectigo has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sectigo Customer Satisfaction vs. Competitors
Compared to its competitors, Sectigo's Customer Satisfaction score is rated right above GlobalSign, and is preceded by Trustwave.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CrowdStrike | 82% |
| Kaspersky | 76% |
| DigiCert | 76% |
| Thales | 74% |
| Entrust | 74% |
| Sophos | 73% |
| Cloudflare | 66% |
| Trustwave | 56% |
| Sectigo | 34% |
| GlobalSign | 0% |
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Sectigo Customer Service
5/5
Sectigo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Sectigo's Customer Service
Address
8800 E Raintree Drive, Suite 340, Scottsdale, AZ 85260
Website
http://www.sectigo.com
Phone Number
888-266-6361
Sectigo's Social Links
Sectigo Customer Service vs. Competitors
Compared to its competitors, Sectigo's Customer Service score is rated right above Kaspersky.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sectigo | 5/5 |
| Kaspersky | 4.1/5 |
| Thales | 4.1/5 |
| CrowdStrike | 4/5 |
| Sophos | 3.9/5 |
| Cloudflare | 3.8/5 |
| DigiCert | 3.8/5 |
| Entrust | 3.8/5 |
| Trustwave | 3.7/5 |
| GlobalSign | 1.5/5 |
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Sectigo as an Employer
4.9/5
Sectigo has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sectigo scored a 34 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Sectigo would recommend the brand to a friend. ENPS measures how likely Sectigo employees would recommend working at Sectigo to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 84% | Promoters |
|---|---|
| 12% | Passive |
| 4% | Detractors |
