0
NPS
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Sectigo
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About Sectigo's Brand
Sectigo is a leading provider of automated Certificate Lifecycle Management (CLM) solutions and digital certificates. Our cloud-based universal CLM platform issues and manages the lifecycles of digital certificates issued by Sectigo and other Certificate Authorities (CAs) to authenticate every user and device identity across the IT ecosystem. With over 20 years establishing digital trust, Sectigo is one of the longest-standing and largest CAs with more than 700,000 customers. Among its major competitors, Sectigo is ranked in 10th place for NPS while Kaspersky is 1st, and CrowdStrike is 2nd.
Sectigo Ranking
- #4 / 4 of its competitors
Sectigo NPS
Sectigo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sectigo's customers would recommend using the product based on a scale of -100 to 100.
Sectigo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sectigo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Sectigo is ranked #4 for NPS among its competitors. CrowdStrike and Cloudflare come in first and second, with Thales coming in at third.
Sectigo |  Cloudflare |  CrowdStrike |  Thales | |
| Global Ranking | #- | #869 | #972 | #- |
| NPS | 0 | 37 | 42 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $25.25B | $37.95B | $19.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sectigo NPS vs. Competitors
Compared to its competitors, Sectigo's NPS is rated right below GlobalSign.
| COMPANY | NPS Score | |
|---|---|---|
 | Kaspersky | 53 |
| CrowdStrike | 42 |
| Cloudflare | 37 |
 | DigiCert | 30 |
| Thales | 27 |
 | Entrust | 27 |
 | Trustwave | 27 |
 | Sophos | 22 |
 | GlobalSign | 0 |
| Sectigo | 0 |
Sectigo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sectigo Customer Satisfaction vs. Competitors
Compared to its competitors, Sectigo's Customer Satisfaction score is rated right below GlobalSign.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CrowdStrike | 83% |
| DigiCert | 76% |
| Thales | 76% |
| Kaspersky | 75% |
| Entrust | 74% |
| Sophos | 73% |
| Cloudflare | 67% |
| Trustwave | 56% |
| GlobalSign | 0% |
| Sectigo | 0% |
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Sectigo as an Employer
4.9/5
Sectigo has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sectigo scored a 0 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Sectigo would recommend the brand to a friend. ENPS measures how likely Sectigo employees would recommend working at Sectigo to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 82% | Promoters |
|---|---|
| 13% | Passive |
| 5% | Detractors |
